Reviews
Everyone other than the service writer (had an issue with
Everyone other than the service writer (had an issue with his service recommendations and overall helpfulness) was very friendly and willing to help me out with getting my car serviced. I work at a local vendor/repair shop and we are very close to the dealership, one of your employees went out of his way to drop me off at work so I wouldn't have to call a ride. Thank you to your kind staff!
Everyone other than the service writer (had an issue with
Everyone other than the service writer (had an issue with his service recommendations and overall helpfulness) was very friendly and willing to help me out with getting my car serviced. I work at a local vendor/repair shop and we are very close to the dealership, one of your employees went out of his way to drop me off at work so I wouldn't have to call a ride. Thank you to your kind staff!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Everyone I dealt with was friendly and professional.
Everyone I dealt with was friendly and professional. It didn't take very long to get my service done. I really like the quiet lounge; it was a great addition to the waiting area!
Everyone I dealt with was friendly and professional.
Everyone I dealt with was friendly and professional. It didn't take very long to get my service done. I really like the quiet lounge; it was a great addition to the waiting area!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you, Susan! We truly appreciate your kind words about your experience at Gerald Nissan of Naperville. We're glad to hear that our friendly staff and the quiet lounge made your visit enjoyable. We look forward to seeing you again next time! Sincerely, Neil Becker, Nbecker@geraldauto.com
Customer service was great.
Customer service was great. Waiting area was really nice and packed with snacks. An awesome job was done on the complete detail of my car and other services.
Customer service was great.
Customer service was great. Waiting area was really nice and packed with snacks. An awesome job was done on the complete detail of my car and other services.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for your wonderful review, Natalie! I'm thrilled to hear that you had a great experience with our customer service and enjoyed the amenities in our waiting area at Gerald Nissan of Naperville. It's fantastic to know that you were pleased with the detailing and services provided for your car. We appreciate your feedback and look forward to serving you again in the future! Sincerely, Neil Becker, Nbecker@geraldauto.com
Excellent.
Excellent. Good coffee and snacks while waiting for car to be serviced. Car was serviced promptly and quickly. Overall service was excellent
Excellent.
Excellent. Good coffee and snacks while waiting for car to be serviced. Car was serviced promptly and quickly. Overall service was excellent
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you, Gerald! I appreciate your kind words and am thrilled to hear that you enjoyed the coffee and snacks while your car was serviced at Gerald Nissan of Naperville. It's great to know that you found our service prompt and satisfactory. We look forward to welcoming you back for your next visit! Sincerely, Neil Becker, Nbecker@geraldauto.com
Howard in sales was great.
Howard in sales was great. He made the experience very enjoyable. I did not care for the high-pressure sales tactics of the finance department, borderline unprofessional.
Howard in sales was great.
Howard in sales was great. He made the experience very enjoyable. I did not care for the high-pressure sales tactics of the finance department, borderline unprofessional.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
What I like about my experience at Gerald Nissan is that
What I like about my experience at Gerald Nissan is that they are patient, attentive and knowledgeable in their vehicles.
What I like about my experience at Gerald Nissan is that
What I like about my experience at Gerald Nissan is that they are patient, attentive and knowledgeable in their vehicles.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for your wonderful feedback, Rose! I'm thrilled to hear that you had a positive experience at Gerald Nissan of Naperville. Our team strives to be patient, attentive, and knowledgeable to provide the best service possible. We appreciate your kind words and look forward to assisting you again in the future! Sincerely, Neil Becker, Nbecker@geraldauto.com
Everything was great from start to finish even though
Everything was great from start to finish even though they were short staff on a Saturday.
Everything was great from start to finish even though
Everything was great from start to finish even though they were short staff on a Saturday.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you, Ziad! I truly appreciate your positive feedback about your experience at Gerald Nissan of Naperville. Our Team understands that being short-staffed can be challenging, but we’re glad to hear everything went smoothly for you. We look forward to serving you again in the future! Sincerely, Neil Becker, Nbecker@geraldauto.com
Great service, we didn't have an appointment and they
Great service, we didn't have an appointment and they took care of us! Even tho they are very busy!
Great service, we didn't have an appointment and they
Great service, we didn't have an appointment and they took care of us! Even tho they are very busy!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you so much for your kind words, Lusma! I'm delighted to hear that you received great service at Gerald Nissan of Naperville, even without an appointment. I appreciate your understanding of our busy schedule and am glad we could assist you. We hope to see you again soon! Sincerely, Neil Becker, Nbecker@geraldauto.com
Marc Lopez the advisor was professional, knowledgeable
Marc Lopez the advisor was professional, knowledgeable and friendly, took time to answer all my questions and concerns. I commend Marc for his excellent customer service skills
Marc Lopez the advisor was professional, knowledgeable
Marc Lopez the advisor was professional, knowledgeable and friendly, took time to answer all my questions and concerns. I commend Marc for his excellent customer service skills
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you, Luis! I truly appreciate your wonderful feedback about Marc's professional, knowledgeable, and friendly service at Gerald Nissan of Naperville. I'm glad he took the time to address all your questions and concerns. Your commendation means a lot to us! We look forward to welcoming you back for your next visit! Sincerely, Neil Becker, Nbecker@geraldauto.com
My experience dealing with all employees at your location
My experience dealing with all employees at your location was fantastic. Very friendly and welcoming!
My experience dealing with all employees at your location
My experience dealing with all employees at your location was fantastic. Very friendly and welcoming!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you for your wonderful review, Rafael! We’re thrilled to hear that your experience with our team at Gerald Nissan of Naperville was fantastic and that you felt welcomed. We appreciate your feedback and look forward to assisting you again in the future! Sincerely, Neil Becker, Nbecker@geraldauto.com