Reviews
THE CUSOMER SERVICE PROVIDED BY THE WHOLE TEAM, today it
THE CUSOMER SERVICE PROVIDED BY THE WHOLE TEAM, today it was Neil, Howie, Marc and Dan . Total trust in this team!
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for your wonderful review, Kathleen! I truly appreciate your kind words about our team at Gerald Nissan of Naperville. It's fantastic to hear that Neil, Howie, Marc, and Dan provided you with exceptional service. We value your trust in us and look forward to seeing you again soon! Sincerely, Neil Becker, Nbecker@geraldauto.com
Every one was friendly and helpful.
Every one was friendly and helpful. I felt i received a great deal on my new car. This is my second new car purchase from this dealership.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for your wonderful review, Ann! I'm delighted to hear that you found our team at Gerald Nissan of Naperville to be friendly and helpful, and that you felt you received a great deal on your new car. I truly appreciate your continued trust in us for your car purchases. We look forward to seeing you again for your future needs! Sincerely, Neil Becker, Nbecker@geraldauto.com
Kevin provided excellent customer service.
Kevin provided excellent customer service. He was friendly, kind and knowledgeable. Armando took good care of my car and provided me with all the information I needed.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you, Alma! I truly appreciate your kind words about Kevin and Armando's excellent service at Gerald Nissan of Naperville. We're glad to hear that you had a positive experience and that your car was well taken care of. We look forward to seeing you again! Sincerely, Neil Becker, Nbecker@geraldauto.com
I'm from Bloomington Il and went to the dealership to
I'm from Bloomington Il and went to the dealership to look at a used Nissan Frontier and left with a new, 2025 Frontier Pro4x. As such, I had an excellent experience from my initial inquiry and with sales, to finalizing the deal with the GM, to getting out the door with Finance... Yes, I would definitely recommend the dealership.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you, Jeffrey! I am glad to hear about your excellent experience at Gerald Nissan of Naperville and that you left with a new 2025 Nissan Frontier PRO-4X. Our team works hard to ensure a smooth process from start to finish, and your recommendation means a lot to us. We look forward to seeing you again soon. Sincerely, Neil Becker, Nbecker@geraldauto.com
Everyone other than the service writer (had an issue with
Everyone other than the service writer (had an issue with his service recommendations and overall helpfulness) was very friendly and willing to help me out with getting my car serviced. I work at a local vendor/repair shop and we are very close to the dealership, one of your employees went out of his way to drop me off at work so I wouldn't have to call a ride. Thank you to your kind staff!
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- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Everyone I dealt with was friendly and professional.
Everyone I dealt with was friendly and professional. It didn't take very long to get my service done. I really like the quiet lounge; it was a great addition to the waiting area!
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- Buying process —
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you, Susan! We truly appreciate your kind words about your experience at Gerald Nissan of Naperville. We're glad to hear that our friendly staff and the quiet lounge made your visit enjoyable. We look forward to seeing you again next time! Sincerely, Neil Becker, Nbecker@geraldauto.com
Customer service was great.
Customer service was great. Waiting area was really nice and packed with snacks. An awesome job was done on the complete detail of my car and other services.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for your wonderful review, Natalie! I'm thrilled to hear that you had a great experience with our customer service and enjoyed the amenities in our waiting area at Gerald Nissan of Naperville. It's fantastic to know that you were pleased with the detailing and services provided for your car. We appreciate your feedback and look forward to serving you again in the future! Sincerely, Neil Becker, Nbecker@geraldauto.com
Excellent.
Excellent. Good coffee and snacks while waiting for car to be serviced. Car was serviced promptly and quickly. Overall service was excellent
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you, Gerald! I appreciate your kind words and am thrilled to hear that you enjoyed the coffee and snacks while your car was serviced at Gerald Nissan of Naperville. It's great to know that you found our service prompt and satisfactory. We look forward to welcoming you back for your next visit! Sincerely, Neil Becker, Nbecker@geraldauto.com
Howard in sales was great.
Howard in sales was great. He made the experience very enjoyable. I did not care for the high-pressure sales tactics of the finance department, borderline unprofessional.
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- Buying process —
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- Overall experience 4.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
What I like about my experience at Gerald Nissan is that
What I like about my experience at Gerald Nissan is that they are patient, attentive and knowledgeable in their vehicles.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for your wonderful feedback, Rose! I'm thrilled to hear that you had a positive experience at Gerald Nissan of Naperville. Our team strives to be patient, attentive, and knowledgeable to provide the best service possible. We appreciate your kind words and look forward to assisting you again in the future! Sincerely, Neil Becker, Nbecker@geraldauto.com