Reviews
Had to wait 3 Days just to get my keys for the vehicle i
Had to wait 3 Days just to get my keys for the vehicle i purchased. And still have to wait at the dealership on the day of pick up when all I was told is they need to put gas in. Waited 30 more minutes and still haven’t got told where my vehicle was.
Had to wait 3 Days just to get my keys for the vehicle i
Had to wait 3 Days just to get my keys for the vehicle i purchased. And still have to wait at the dealership on the day of pick up when all I was told is they need to put gas in. Waited 30 more minutes and still haven’t got told where my vehicle was.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
I'm really sorry to hear about the delays you experienced, which is not the seamless process we aim for. We want to ensure that all our customers receive timely and efficient service. If you could please reach out to me at your earliest convenience, I would be eager to investigate what went wrong and help resolve any remaining issues with your purchase. Thank you, Samantha Fuentes - Customer Relationship Manager - sfuentes@ipacchrysler.com
Huge waste of time ….
Huge waste of time …. They will say whatever they can to get a sale even when you make it clear you are here for a good deal not a vehicle you need so if the deal doesn’t work it’s fine… no worries but they push and push even suggesting you get a repo in your name just to make a sale
Huge waste of time ….
Huge waste of time …. They will say whatever they can to get a sale even when you make it clear you are here for a good deal not a vehicle you need so if the deal doesn’t work it’s fine… no worries but they push and push even suggesting you get a repo in your name just to make a sale
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car
I'm truly sorry to see that you didn't have a positive sales experience. We work hard to provide a straightforward and pressure-free sales process, and it's upsetting to see that we missed the mark. Please give us a call so that we can discuss this with you further. Best, Samantha Fuentes - Customer Relationship Manager - sfuentes@ipacchrysler.com
This was the most positive experience I have ever had
This was the most positive experience I have ever had buying a car. Alius was the best!
This was the most positive experience I have ever had
This was the most positive experience I have ever had buying a car. Alius was the best!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Cynthia, thank you for the positive review and for being part of the IPAC family!
Great service, always professional, helpful, and
Great service, always professional, helpful, and reliable. The right place for my Chrysler Pacifica. Keep up the good work. Anthony Cantu is an asset to the group.
Great service, always professional, helpful, and
Great service, always professional, helpful, and reliable. The right place for my Chrysler Pacifica. Keep up the good work. Anthony Cantu is an asset to the group.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Cecilia, thank you for sharing your feedback about Anthony! We appreciate your business and hope to see you again at Ingram Park Chrysler Jeep Dodge Ram. Safe travels in your Chrysler Pacifica, and welcome to the IPAC family!
The employees were very kind & respectful.
The employees were very kind & respectful. The truck was serviced expertly. I didn't appreciate the fact that their shuttle service was only one way & I had to pay lyft to return me & all my shopping. I waited from 10:AM to 4pm & there was no one that could change the tv channel. There has to be a little more empathy for customers.
The employees were very kind & respectful.
The employees were very kind & respectful. The truck was serviced expertly. I didn't appreciate the fact that their shuttle service was only one way & I had to pay lyft to return me & all my shopping. I waited from 10:AM to 4pm & there was no one that could change the tv channel. There has to be a little more empathy for customers.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Linda, while we're glad you found our team helpful and your truck was serviced well, we apologize for the inconvenience related to the shuttle service and TV issue. We'll review your feedback with the team to make appropriate improvements. Thank you for your business and feedback. - Ingram Park Chrysler Jeep Dodge Ram
Bad experience with time that took to fix my truck also
Bad experience with time that took to fix my truck also how many times it took to fix truck
Bad experience with time that took to fix my truck also
Bad experience with time that took to fix my truck also how many times it took to fix truck
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
- Did make a purchase
A 1-star experience doesn't reflect the high standards we hold ourselves to. I would like to see how I can help here. Please reach out to me when you have a moment so we can discuss this together. Thank you, Samantha Fuentes - Customer Relationship Manager - sfuentes@ipacchrysler.com
Well my truck still not fix and they are fixing it in
Well my truck still not fix and they are fixing it in sections they are fixing one lifter at it time because is been a time of 5 to 6 months that they are just fixing one by one
Well my truck still not fix and they are fixing it in
Well my truck still not fix and they are fixing it in sections they are fixing one lifter at it time because is been a time of 5 to 6 months that they are just fixing one by one
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
We're very disappointed to see your low rating before because we take guest satisfaction very seriously. We would welcome the oportunity to better understand what happened here to to help. Please contact me at your earliest convenience. Thank you, Samantha Fuentes - Customer Relationship Manager - sfuentes@ipacchrysler.com
Great service, never had any issues or problems with them
Great service, never had any issues or problems with them Jo Anthony is a great service advisor
Great service, never had any issues or problems with them
Great service, never had any issues or problems with them Jo Anthony is a great service advisor
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you so much, Rami! We appreciate your business here at Ingram Park Chrysler Jeep Dodge Ram. We'll be sure your kind words reach Jo! Thank you for being part of the IPAC family!
Came in for oil change was greeted by JoAnthony always
Came in for oil change was greeted by JoAnthony always very professional and polite. Was told that I needed additional maintenance done and was surprised that I didn’t need to return. Got all required maintenance done in 2hrs. JoAnthony thanks for always being courteous and professional. Exceptional customer service. Highly recommended.
Came in for oil change was greeted by JoAnthony always
Came in for oil change was greeted by JoAnthony always very professional and polite. Was told that I needed additional maintenance done and was surprised that I didn’t need to return. Got all required maintenance done in 2hrs. JoAnthony thanks for always being courteous and professional. Exceptional customer service. Highly recommended.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Thank you for sharing your experience working with JoAnthony and our team! We appreciate your business and hope to see you again at Ingram Park Chrysler Jeep Dodge Ram. Thank you for being part of the IPAC family!
Worst service ever!
Worst service ever! No COMMUNICATION!! Especially from Tony Guerreo (shop manager). I know about his life more than my vehicle that never got fixed. Just a misdiagnosis of a transmission replacement when it was a brake issue. I hope the dealer realizes they hired the wrong guy for the interim position that he currently is working hard for. He shouldn’t tell customers about how unfortunate his life is and while his staff told me he was vacation most of the time in Puerto Rico. This is why this dealership will lose customers. I hope this gets his bosses attention or Mr. Benson himself sees how incompetent he is.
Worst service ever!
Worst service ever! No COMMUNICATION!! Especially from Tony Guerreo (shop manager). I know about his life more than my vehicle that never got fixed. Just a misdiagnosis of a transmission replacement when it was a brake issue. I hope the dealer realizes they hired the wrong guy for the interim position that he currently is working hard for. He shouldn’t tell customers about how unfortunate his life is and while his staff told me he was vacation most of the time in Puerto Rico. This is why this dealership will lose customers. I hope this gets his bosses attention or Mr. Benson himself sees how incompetent he is.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
We apologize for the experience you had with our service team. It's clear we fell short in communication and diagnosing your vehicle's issue, which is not up to our standards. We appreciate your feedback and will address this internally to ensure better experiences moving forward. If you'd like to discuss further or have any other concerns, please reach out directly. Thank you, Samantha Fuentes - Customer Relationship Manager - sfuentes@ipacchrysler.com