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Loudoun Used Cars

Not rated Dealerships need five reviews in the past 24 months before we can display a rating. (77 reviews)

Reviews

Not rated Dealerships need five reviews in the past 24 months before we can display a rating. (77 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews.

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Used car

Very Professional . I came in found the vehicle I wanted! The buying process was very simple and cool! I will definitely refer all my friends and family here!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Bad experience

I bought a car from this dealership 6 months ago. Then after 6 months, I had a problem with the car. The check engine light is on. I can't even start the car. I understand that the warranty period is 3 months, however I don't expect having problem in 6 months. The mileage now is 151,000. When I bought it, it was 147,000.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process 2.0
  • Quality of repair 1.0
  • Overall facilities 2.0
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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GREAT Experience buying used car!

First time I ever bought a car over the Internet without seeing or driving. It was the lowest price I had seen for a 2007 Acura RDX- which almost made me wonder if something was wrong with it. After speaking with Asif, the manager, he answered all of my questions, and promptly too- both on phone and email. When I expressed concern that I am a MD resident, and I needed to know the car would pass MD inspection, he said he would take it to get the MD inspection for me if I definitely wanted to buy the car. It passed! And I happily bought the car. It was a great deal, and I was treated so well from start to finish. I would definitely buy another car from Asif and his team, and I highly recommend to anyone looking for a nice used car.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Great customer service

Great customer service, willing to work with buyer and make sure they?re happy! I would 100% recommend, I bought a used 2005 Ford Explorer and there was a issue with the heat and they were willing to work with me to get it fixed.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Mercedes E63 AMG

was able to negotiate a great deal. they even replaced rear tires for me after I showed concern. they were fair on my trade value and honored a quote I got from another dealer. easy car buying experience. highly recommended

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Good Experience

Bought a used vehicle over the weekend to use as a commuter vehicle. Guys were straight-forward, didn't feel any pressure, allowed me to test drive as much as I wanted and gave me the opportunity to look the vehicle over as much as I liked. Replaced a bulb for me after purchase. Would recommend.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 4.0
  • Quality of repair 4.0
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Unwilling to negotiate

The car I called about was $1000 over book value and they were not willing to negotiate. They did not have any prior service records on this vehicle and when I asked if there was anybody damage to the car they said no. I told them that it appeared to have a softball sized dent in one of the pictures. He assured me it did not and that was just a shadow. A few minutes later he said "well it may have a dent on the hatch"(the area in question) You'd think they'd be more familiar with a vehicle they've had on the lot for 3 weeks.

Rating breakdown (out of 5):
  • Customer service 2.0
  • Buying process 1.0
  • Quality of repair
  • Overall facilities
  • Overall experience 2.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did not make a purchase
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Recommended

My wife and I were shopping for a car for our son. We explained our budget and what we were looking for. The vehicles had some wear, but mechanically were very sound. He directed us to several cars and we found the perfect one (actually not the one we went there to look at). Very good integrity and honesty. Easy process to purchase the vehicle and made sure everything went as smooth as possible.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 4.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Review

Was looking into getting a new car, this service provided a range of variety for still kind of hard to decide on a perfect car for me

Rating breakdown (out of 5):
  • Customer service 4.0
  • Buying process 4.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did not make a purchase
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Very positive buying experience - 2010 Mazda 3

I recently bought a used 2010 Mazda 3 i Touring sedan from Loudoun Used Cars, and it was overall a very friendly smooth, easy, honest and transparent experience. The vehicle was completely as advertised, no surprises, and there were no hangups. The price was completely fair, even slightly below KBB value, which was a pleasant surprise. The staff were very helpful in answering all my questions during the buying process, and had all pertinent documentation about the car history, value, etc, on hand for my reference. They even offered a cold bottle of water, it being a particularly hot day, which was a nice touch. I traded in my old vehicle for a couple hundred bucks, just to not have to worry about storing or scrapping it, and felt it was a fair deal. Overall, I would recommend Loudoun Used Cars. Their honesty and helpfulness really defined the experience, and I came away very satisfied, and knowing I can reach out to them with any questions or concerns even after-the-fact.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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