Kia Downtown Los Angeles

I want to share my experience with Elizabeth at Kia Downtown LA. (09/27/2025) On Saturday, I came in for service. I was told the repair could not be fixed right away, so I needed to leave my car. Because of that, I requested a rental car. In the past, another staff member had helped me immediately and provided a rental car on the same day. However, Elizabeth did not even check availability and quickly told me it was not possible. When I explained that I had received a rental before, she frowned, looked annoyed, and made me feel like I was bothering her. She told me to just go home and wait for a phone call after they check, but no help was actually given. The next day, I even received a message saying I “missed my appointment,” which is completely false. I followed her instructions, but instead of helping me, I was dismissed and marked as a no-show. This shows poor customer service, lack of effort, and unprofessional behavior from Elizabeth. Kia Downtown LA needs to improve staff training and make sure customers who bring in their cars are treated with respect and proper support.

I cannot thank service advisor Mike Avanecian enough! If you have any issues with your vehicle do yourself a favor and work with him. His communication skills and professionalism are unmatched. He got straight to the point which I appreciate, kept me updated every step of the way. Was easy to reach for any questions I had and was very transparent with me since day one. My vehicle was ready much earlier than I anticipated. 10/10 service! Much better than anyone else I’ve worked with at Kia DTLA Service.

I have been going to Kia downtown for 10 years this is are 3 vehicle. 2025 sportage. Took it in for service September 15 excellent service and help Michaela explained everything to me . Took her time she was kind an definitely will request her . When I return.

I had a great experience with Kia of downtown LA. Thanks to Morris. He was incredibly helpful, guiding us through the entire process in a simple and direct manner. He accommodated my budget so I'm very grateful. His straightforward approach removed any confusion and made the buying experience enjoyable. I highly recommend Kia of downtown LA to anyone looking for a new car.

I was repeatedly given inconsistent answers by the service staff as to what was wrong with my vehicle and when it would be ready. I was told by service staff that the mechanics were not experienced, and that i could come get the vehicle within 1-2 days. i did not receive my vehicle until 7 days later. the issue with my car? nothing, i brought the car to this dealership to see if i would need a wheel alignment, and to repair a recently damaged window seal. at the end of the 7 day period what service had they done to my vehicle? again, nothing. they told me they changed the oil (which had been done a week prior and not asked of them) ordered a new window part to which i would have to return 4 days later to get installed on the vehicle, and that they had completed a diagnostic. 7 days. it took this dealership 7 days to tell me they ordered a new part and changed my oil. there is a long list of other inconsistency’s and issues that arose with this interaction, wether it be them not being able to find my car when i came to pick it up (i had to use my app to find it, and it was parked some place a few blocks away, with a different number service tag on it) or the constant time assurances that turned out to be false. this entire experience was disappointing and left a bad taste in my mouth for this “BRAND NEW STATE OF THE ART DEALERSHIP” as said by the robot voice on the phone when you call in, which i did plenty of because nobody called me with answers regarding my vehicle status and service. I could go on, to explain how bad this experience was, but to be honest, i have better things to do, that including regaining the time i lost during the total of 9 days they had my car. So i will end with this, If you expect the bare minimum of communication, service, and competency that is standard when dealing with a business, go to any other kia dealership in los angeles because you will not find it at Kia DTLA.

I had a fast and pleasant experience getting my car from Kia downtown thanks to Eli , I recommend people to go through Eli very helpful. I will be bringing my family and friends to Kia downtown to see Eli for a car thanks .

I always get my car serviced there. I work with Arturo. He’s very helpful very kind and he takes very good care of you.

Mike Avanecian at Downtown Kia. His exceptional customer service truly sets the standard for what everyone should aspire to. Mike kept me informed every step of the way during the service of my vehicle, which made the entire experience seamless and stress-free. While I waited, he created a welcoming atmosphere in the upper waiting area that made me feel completely comfortable. Mike is not just a service department adviser; he is the epitome of outstanding customer care, and I am grateful for his dedication and professionalism. If you need to have your KIA vehicle serviced, make sure you ask for Mike! A huge “Thank you” to Mike, for going above and beyond!

I had a great experience with everyone I talked, and I did not feel pushed into a sale. Alejandro was very polite, helpful and he showed me a brand new car which I ended buying the same day. I am satisfied with my choice and everybody’s help. Thanks to KIA in downtown LA customer service and support.

Well i been back to the service department 3 times already after I left for a year because the service i was getting it was horrible with lock of knowledge. But after Erick the new manager did listing to our concern and change all the bad employees with superb knowledgeable employees who really cares about our needs and they do listing to our concerns specially i am very please with Maykel Avanecian a new Representative who is super knowledgeable and help you with all your needs and peoplekke him is what Kia downtown Service Department wa missing. So congratulations to Erick again for hiring and excellent employees.