Kia Downtown Los Angeles

We negotiated the deal prior to arriving and the process could not have gone any smoother! We didn’t experience any nonsense with finance trying to sell us extras we clearly don’t need. Very modern touchscreen signing process and excellent service all around! They very genuinely believe in their cars quality and made us as buyers feel confident with our purchase.

Bad customer service, all they want is your money. They fixed my AC charging me $600 leaving a leak. I took the car back they wanted to charge me another $300 I will never take my car back to this place. they want to make easy money.

I first went to the dealership on Saturday night. Got a deal on a car but was send home due to short staff. So they offer to deliver the car Sunday morning at 10am but did not show up until 1pm with the wrong terms on the contract. So they try again on Monday night to my house with the car. We signed all the documents and got the car but they didn't give us a copy of the contract and only gave us one key. Try to contact the dealer Tuesday but the receptionist sent me to a dead end. Try txt also with no reply.

I took my Kia Optima for a transmission change they took more than a month to return my car but they missed to please the engine shield back. I noticed that was missing when I took my car for oil change. About 2 1/2 months later. I called Kia of DTLA trying to get the part replace más they refused stating that I reported too late and that I may be the one who removed the part. I explained to me manager that I don’t have a way to lift the car and remove the shield but instead they want too charge me more than $150 to replace what the lost or stole.

Our sales associate Frankie was very friendly and easy to deal with. He made the whole process about as easy as it could've been.

STAY AWAY FROM THIS DEALERSHIP. You would assume that in 2020 with people able to buy cars online with no hassle dealerships would have more integrity with their customers but apparently not. When I entered this dealership I told the salesman I was pre approved through capital one. I was waiting on specific terms because my documents were pending, which was my first mistake. I told the salesman that I do not under any circumstances want my credit ran through multiple banks because I have the pre qualification. After the dealership “putting together the numbers” they inform me of the “terrible” terms capital one apparently have them, they could offer me better terms through Kia Finance. I was confused but after some time to think and putting my skepticism to the side, I agreed with the terms with Kia. After sitting down with the finance guy I was fed the spiel of the warranties and was offered multiple options. First he lied and said the vehicle didn’t have any warranty (which come to find out wasn’t true) he tried to convince me to buy anything he could think of. After I tell him I didn’t want any of it, he told me that Kia will not finance me unless I purchase their warranties (also not true). I told him if that’s the case I will buy a car elsewhere. He then tells me without the warranties Kia will give me a much higher interest rate and worse terms. I tell him I wanted to finance through capital one anyway so I’m not worried about it. He then tells me “oh you wanna go through capital one? Okay let’s get you those finance terms your credit deserves” and tells me I’m going to add 8% to the interest rate. I tell him that’s ridiculous and I’ll just leave and purchase my vehicle elsewhere. After a brief back and forth his fragile ego got the best of him from not being able to con me and he stormed out. Two different gentleman came in and we finally got the deal done WITH $72 LESS A MONTH THAN WHAT THE LAST GUY WAS TRYING TO CONVINCE ME TO SIGN FOR AND WITH 2% LESS INTEREST. Then 5 DAYS later, I get notifications from all 3 bureaus that the dealership ran my credit through FOUR BANKS, FIVE DAYS after I purchased the car. After both the salesman and the first finance gentleman assured me they would not run my credit through multiple banks. Then when I call and ask to speak with the manager about my issue they connect me with a finance guy who pretty much tells me “well you signed the paper to run your credit”. No integrity, just a typical shady dealership looking for any way to rip people off and make money in a declining market. Places like this are why people would rather buy from Carvana! Trust me, go somewhere else and don’t make the same mistake I did.

Be aware people. These people do not care after the sell the car. Made me go back and forth several times to get my second set of keys. They kept on saying it is ordered and they will call me once it arrives and never called me and never gave it to me. Once I escalated the issue, the falsely claimed that I had never contacted them and now it is too late to get the keys. Now it is impossible to get a hold of anyone. No matter when I call, the receptionist transfers me to voicemail.

Jose Duran was my service advisor. He provided excellent customer service he informed me how long the wait would be and what my service needs were. He also has a great personality

Frankie our sales associate was great and very understanding. Offered different options and trim levels. Whole sales process was friendly. Took a bit long during finance when signing docs though.

The service was excellent! The representative was very friendly and helpful! I didn’t give 5 stars because the service took 2 days and I wasn’t offered a loaner.