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Kia Downtown Los Angeles

(2,784 reviews)
Visit Kia Downtown Los Angeles
Sales hours: 8:30am to 10:00pm
Service hours: 7:00am to 8:00pm
View all hours
Sales Service
Monday 8:30am–10:00pm 7:00am–8:00pm
Tuesday 8:30am–10:00pm 7:00am–8:00pm
Wednesday 8:30am–10:00pm 7:00am–8:00pm
Thursday 8:30am–10:00pm 7:00am–8:00pm
Friday 8:30am–10:00pm 7:00am–8:00pm
Saturday 8:30am–10:00pm 7:00am–8:00pm
Sunday 8:30am–10:00pm Closed
New (213) 536-4827 (213) 536-4827
Used (213) 536-4359 (213) 536-4359
Service (213) 294-2628 (213) 294-2628

Reviews

(2,784 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Kia Downtown Los Angeles from DealerRater.

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Fast customer service .

Fast customer service . Went in to get my replacement key and they took care of it in a prompt manner.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

The salesman and rest of the employees were really

The salesman and rest of the employees were really helpful and treated us with respect. It’s our second purchase here.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
0 people out of 0 found this review helpful.

Excellent service, have complains.

Excellent service, have complains. every time I come they always know how to help me/us.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Had some work done.

Had some work done. Was told that it was going to take 3-4 more hours than planned. Was given a courtesy shuttle ride home. Complimentary text when my car was done. Ubered back. The End LOL Great customer service by Oscar and the rest of the team.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Great service all the time long wait but good

Great service all the time long wait but good communication on the update of the car

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Bien.

Bien.satisfecho con el servicio. un poco tardado pero muy contento con la ayuda gracias

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

You'd think for a certified vehicle, I would've had a

You'd think for a certified vehicle, I would've had a full tank of gas, a new cabin filter (mine stinks when I turn on the air), and a better detailed interior. Also, disappointed that I had to ask for the steering wheel to be cleaned from all the dirty handprints. In addition, poor communication from the finance advisor I had, as I emailed her three times asking if my check had been received. Finally ended up calling her, and was told she was in a meeting. Just an OK experience and I probably wouldn't purchase from this dealer again.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 2.0
  • Does not recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

we leased a car and the information matched the price

we leased a car and the information matched the price given over the phone and the agent was helpful and courteous

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Excelente volvería a llegar otra ves muy pronto no

Excelente volvería a llegar otra ves muy pronto no llevaba cita pero me atendieron igualmente

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Misael was very helpful and informative with the

Misael was very helpful and informative with the maintenance needed for my car and that put me at ease. Nice work!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.