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Kia of Irvine

(620 reviews)

Reviews

(620 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Kia of Irvine from DealerRater.

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Wife got her dream car

Our car was set up for a wonderful price. I would give this experience a perfect score (kids area for my boy, Rabi is genuinely awesome, great music and vibe). When we went to check out I couldn’t remove a 1500 charge for a theft system I didn’t want. Still a great deal overall but was kind of a bummer. We had asked about dealer fees on the phone prior and was told there wasn’t any so it was a bit of a shock and I still haven’t received the instructions on how to set up the “theft alert”

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.

not good

salesman with very bad attitude who i donot even want to mention. no goodbye when i offer a reasonable price. rude to me. feel bad

Rating breakdown (out of 5):
  • Customer service 3.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Hey there. I'm glad Annie was able to complete the transaction with you.

Great staff. Helpful and honest

Great people. I was looking for a new Sorento and they were helpful every step of the way. Highly recommend. I had to deal with alot of dealers and they were great.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Easy car buying

The hardest part about buying this car was that Kia is creating a new "Sport EX" model that doesn't exist on the web site, isn't on the lot, but shows up on TrueCar. Once we figured out what it was and what the difference was, everything went smoothly.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Ron salesman very good

Ron was down to earth and trustworthy. Sales manager was all business and geared for upsale, but thats his job. The pre certified inspection indicated spare tire and I left thinking that a spare tite had been in vehicle and someone took it prior to delivery. After all the odometer did have about 100 extra miles from the time I purchased vehicle to the time I picked ip.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Great and extremely helpful

I'm from NYC, and needed to lease a car for my son going to Graduate School in Cali. I expected it to be difficult, like all things in New York, but Tony Young was there to make it happen. First class operation. Thank you.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Amazing Experience

This dealership has a large inventory of used cars and a friendly staff. The salesman who helped me (Farhad) did a great job at making sure I get a good deal on a car I love. Couldn’t recommend this place enough.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.

Went in for oil change and left with a new Kia.

This is my 3rd time at Kia of Irvine. I have always had a very positive experience with everyone I have had contact with. From service to sales to finance. I felt everyone was exceptional. I was given comepkete and accurate information and at each department they told me exactly what was going on. This last Saturday I went in for an oil change and left in a new Kia. I was extremely happy how everything worked out. Thank you Kia of Irvine.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
1 person out of 1 found this review helpful.

Excellent Dealership!!

Just bought my 1st Kia Sportage 2020, Love it!! What a great experience I had!! Mike Khartabil our Sales Consultant was so awesome, he treated us like family! He was very helpful, informative, kind & has a great sense of humor. He was also very generous with his time since I had to come back 3 times before deciding to buy.. lol! Thanks again Mike and Kia of Irvine!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.

Amazing salesperson

Annie was amazing. I was treated like a garbage and made feel like a fool at dealers in San Diego, California. Annie from Kia of Irvine actually took time to make a deal happen. I never thought I'd drive 5 hours to buy a cat or let alone buy a Kia. Well, I did both of these things because of Annie. Annie was able to communicate via text, get a deal done and meet all my needs within a week. It was truly amazing dealing with her and Kia Irvine. Thanks again for the smooth transaction.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.