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Group 1 Ford of El Paso

(2,164 reviews)
Visit Group 1 Ford of El Paso
Sales hours: 9:00am to 8:00pm
Service hours: 7:00am to 6:00pm
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Sales Service
Monday 9:00am–8:00pm 7:00am–6:00pm
Tuesday 9:00am–8:00pm 7:00am–6:00pm
Wednesday 9:00am–8:00pm 7:00am–6:00pm
Thursday 9:00am–8:00pm 7:00am–6:00pm
Friday 9:00am–8:00pm 7:00am–6:00pm
Saturday 9:00am–8:00pm 7:00am–6:00pm
Sunday Closed Closed
2025 consumer dealer award
View 1 awards
2025 consumer dealer award

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New (888) 572-4841 (888) 572-4841
Used (866) 350-5526 (866) 350-5526
Service (866) 887-8313 (866) 887-8313

Inventory

See all 652 vehicles from this dealership.

Incentives

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About our dealership

This seller has been on Cars.com since August 2024.
We're not just a new Ford dealership serving El Paso Sunland Park Socorro and Las Cruces NM; we're your neighbors.
I LOVE MY SHAMALEY FORD!

Service center

Phone number (866) 887-8313

Service hours

Monday
7:00am–6:00pm
Tuesday
7:00am–6:00pm
Wednesday
7:00am–6:00pm
Thursday
7:00am–6:00pm
Friday
7:00am–6:00pm
Saturday
7:00am–6:00pm
Sunday
Closed

Meet our employees

Reviews

(2,164 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Group 1 Ford of El Paso from DealerRater.

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Jerry is an amazing representative at the services.

Jerry is an amazing representative at the services. He took good care of my vehicle and recommended only the services my vehicle needed.

Jerry is an amazing representative at the services.

Jerry is an amazing representative at the services. He took good care of my vehicle and recommended only the services my vehicle needed.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
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The salesman Nathan Howard went out of his way to insure

The salesman Nathan Howard went out of his way to insure that I got the car I wanted and helped me to the process. I bought a 2025 bronco and the color wanted

The salesman Nathan Howard went out of his way to insure

The salesman Nathan Howard went out of his way to insure that I got the car I wanted and helped me to the process. I bought a 2025 bronco and the color wanted

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Hi Garcia, thanks for your praise and kind comments about our team. Until the next time we meet, take care!

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Jerry is an amazing representative at the services.

Jerry is an amazing representative at the services. He took good care of my vehicle and recommended only the services that my vehicle needed under a fair deal

Jerry is an amazing representative at the services.

Jerry is an amazing representative at the services. He took good care of my vehicle and recommended only the services that my vehicle needed under a fair deal

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Extremely professional group with a hometown large family

Extremely professional group with a hometown large family atmosphere. Everyone is so nice and courteous. Need a truck see Geraldo when you get there and ask to meet the GM Charlie. Outstanding people so get over there.

Extremely professional group with a hometown large family

Extremely professional group with a hometown large family atmosphere. Everyone is so nice and courteous. Need a truck see Geraldo when you get there and ask to meet the GM Charlie. Outstanding people so get over there.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Hi Dyer, your wonderful feedback and rating mean a lot to us. We hope you have a great day!

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Excellently service, all personal were friendly and

Excellently service, all personal were friendly and professional since the droop of until my truck pickup. Smooth and clear communication, giving updates on the service status.

Excellently service, all personal were friendly and

Excellently service, all personal were friendly and professional since the droop of until my truck pickup. Smooth and clear communication, giving updates on the service status.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Hi Pedro, we are very happy to have provided you with such a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

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We had excellent service, friendly environment, answer

We had excellent service, friendly environment, answer all our questions,and great job, great prices.

We had excellent service, friendly environment, answer

We had excellent service, friendly environment, answer all our questions,and great job, great prices.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Hello, we really appreciate your feedback! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!

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Crew was nice and professional.

Crew was nice and professional. I didn’t had ant problems and I am happy for their help.

Crew was nice and professional.

Crew was nice and professional. I didn’t had ant problems and I am happy for their help.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Hi, thank you for sharing your positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

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Great service and fast, for being same day and not having

Great service and fast, for being same day and not having an appointment. I?ve service with others, this has been by far the best service.

Great service and fast, for being same day and not having

Great service and fast, for being same day and not having an appointment. I?ve service with others, this has been by far the best service.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Hi Valerie, we are very happy to have provided you with such a positive experience! Feel free to reach out to us if you need anything. Have a wonderful day.

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As always great customer service by Mr.

As always great customer service by Mr. Mena, will always accommodate and address any issues going on with my vehicle from an oil change to check engine light. Highly recommend this dealership.

As always great customer service by Mr.

As always great customer service by Mr. Mena, will always accommodate and address any issues going on with my vehicle from an oil change to check engine light. Highly recommend this dealership.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Hello Fransico, we're happy to hear you had such a positive experience with Mena! Thanks for the recommendation, and have an amazing day!

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Aaron Vance is the best service advisor hands down, this

Aaron Vance is the best service advisor hands down, this Gentleman goes out of his way take care of the customer . Great job always with Aaron.

Aaron Vance is the best service advisor hands down, this

Aaron Vance is the best service advisor hands down, this Gentleman goes out of his way take care of the customer . Great job always with Aaron.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Hello Richard, we're happy to hear you had such a positive experience with Aaron! Feel free to reach out to us if you need anything. Have a wonderful day.

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