Transitowne Kia

We bought my daughter a 2015 Kia with 48,000 miles on it. She drove it for about 4000 miles and the engine light came on. It was determined that the engine died due to a common Kia problem with that particular engine. The engine had to be completely replaced. Although, we understand that sometimes these things happen, our service at Kia was absolutely awful. Obviously, we were very concerned with what was happening with the car. I called on several occasions questioning the process and to find out if the engine was being covered. Not ONCE did I get a call back when I was told someone would call me back. When speaking to the service manager Frank, he was dismissive, defensive that I was questioning the process, and actually quite rude. On several occasions we called to inquire about what was happening with the car and was told someone would call back. Through this entire 3 week process we were never offered a loaner and no one called to give us updates. . On the day that I picked up the car, I was driving home and a huge crack went across the windshield. I immediately called Frank the service manager and told him what had happened and asked if something hit the windshield while on their lot.. He then said he pulled up paperwork, and it was noted that there was a crack in the windshield when we originally brought the car in to have the engine repaired. We were completely unaware of this crack and it was not marked anywhere on the paperwork that I was given. Frank was again very short with me and basically said that the dealership would not be covering it, and I should call my insurance. This is our first experience owning a Kia and it will be our last time ever using the service department at Transitown Kia.

Always the best service and Chris Kane is the most professional and efficient sales rep! Along with everyone in the service department. Would highly recommend!

I brought my car in for my annual inspection and oil change. It was taken care of right away. I was updated when it would be done and if there were any issues.

Mark went above and beyond to get to the noise problem with my car. He was professional and courteous and easy to talk to. I will definitely recommend to family and friends.

Good experience, brought my car in to have it serviced for routine and repair. Another dealership was giving us a difficult time and this dealership offered solutions and it was agreeable. Very impressed and am planning to come back to this dealership in the future.

Service to be done for 24,000 miles maintenance which could not get appointment at dealership that the Kia was purchased through so made appointment here

When I bought my car from a young inexperienced girl she had told me a few things I could do like add more miles and I would get reimbursed for my payment I made on my car that I turned in . Neither one can be done .

Great friendly service and really like the remodel of the waiting area Able to have new tires put on in a short time. The new waiting area is comfortable with plenty of coffee and snacks

Experienced service manager is always friendly and efficient. Super nice waiting area. Everything done in a timely fashion. TV, snacks and drinks provided free of charge.

Honest and not out to cost you money for unneeded repairs, like other dealers and repair shops in the area. Keep up the good honest work!