Reviews
I bought my first VW in2003.
I bought my first VW in2003. My experiences with Stone Mountain Volkswagen have all been positive. The staff is excellent and helpful. Facilities are clean and comfortable.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Thank you so much for your kind words about your experience here at Stone Mountain Volkswagen. We try every day to satisfy our customers and it’s always nice to know when we succeed.
It was a great service and I will recommend them to
It was a great service and I will recommend them to others. The service was quick and easy to sit and wait for car. The personnel there is very informative.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hi Janice, thank you so much for your feedback about Stone Mountain Volkswagen! We strive to provide the best experience to all our customers. Our team will be very happy to hear about your kind words and high star rating! Thanks again for the recommendation, and have an amazing day!
Customer service was great.
Customer service was great. But the rescheduled appointment was supposed to reach out for another appointment. I have not heard from them for like month now?
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- Overall experience 4.0
- Does not recommend this dealer
- Came in for service or repair
- Did make a purchase
Hello Thomas, thank you; we appreciate your feedback! We would like the opportunity to address your concerns. Please reach out to us directly at (678) 367-4286 when you have a chance. Thank you, and we look forward to hearing from you.
Excellent.
Excellent. Greeted outside. Checked in, no appointment. Was given a ride to my house. Called 2 1/2 hours later, all done, car is ready. Found a nail in a tire, fixed. Back to pay and pick up car - all seamless.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hello Dwight, we really appreciate your feedback! Our team is available should you require any extra help. Take care!
Lori in service was great!
Lori in service was great! I took my car to Jim Ellis five times and all they did was screw it up even more than it was. I took it to Stone Mountain and they were able to fix my car in one appointment. Thank you so much, Lori and Brandi! :)
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Chandler, we are pleased to hear of your experience with us here at Stone Mountain Volkswagen. Customer satisfaction is one of our top priorities and we're glad to know our staff were so helpful! We strive to continue to provide amazing service on each and every one of your future visits.
Brought my Tiguan in for service of an engine fault.
Brought my Tiguan in for service of an engine fault. The technician was able to correct the condition with a reset. They also, provided some technical information for me take home and further learn about my vehicle.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hi Vincent, thank you so much for your feedback about Stone Mountain Volkswagen! We strive to provide the best experience to all our customers. Our team will be very happy to hear about your kind words and high star rating!
Purchased my VW Bug in 2019, and with the sevicing care
Purchased my VW Bug in 2019, and with the sevicing care of Stone Mountain Volkswagen, my car remains in tip top shspe. Lori was my serviceperson.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hi Sheila, thank you so much for your feedback about Stone Mountain Volkswagen! We strive to provide the best experience to all our customers. Our team will be very happy to hear about your kind words and high star rating!
I appreciate the service that was provided.
I appreciate the service that was provided. They took care of my issue in a timely fashion. I have been at this location before for regular scheduled services and have always had good experiences
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- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hi Lamar, thank you so much for your feedback about Stone Mountain Volkswagen! We strive to provide the best experience to all our customers. Our team will be very happy to hear about your kind words and high star rating!
Mario McCarthy was my salesman and he gave me a wonderful
Mario McCarthy was my salesman and he gave me a wonderful experience. We end up purchasing 2 cars that day. My daughter was shopping for a new car and I end up trading in my 2021 Tiguan for the new 2025 SEL R Line.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hi Carla, thank you so much for your feedback about Stone Mountain Volkswagen! We strive to provide the best experience to all our customers. Our team will be very happy to hear about your kind words and high star rating!
Very professional and helpful, informative about future
Very professional and helpful, informative about future service. Have coffee and snacks while you wait for your service. Also have a drop off and pick service, if you not able to wait.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did not make a purchase
Hi Deborah, thank you so much for your feedback about Stone Mountain Volkswagen! We strive to provide the best experience to all our customers. Our team will be very happy to hear about your kind words and high star rating!