Balise Hyundai of Fairfield

I came here for regular service and check a noise from the car when accelerating which i explained may be coming from the muffler. These were in my reason for bringing the car in during reservation. Upon checking Advisor (omar) who was already irrate with another customer ahead of me approached without compassion, and saw why i was there, he immediately said "i dont know, whats wrong with your car but it will take a while and will cost you $200 just to look at it"... For real!?!... I was expecting a more constructive response of, we'll look at it and I will let you know...Not selling me already something that we still dont know. I came back to Balise hyundai of fairfield because I hated Hyundai keys of milford (see another review where they lie on repairs that were paid but did not do it (wheel alignment). I guess all Hyundai dealership are like these. No compassion and lack of customer service. Im not asking for free, but at least help customers figure out how to fix a Hyundai Car issue!!!! . My next care will definitely be not a Hyundai... Service sucks!!!!

If you live out of state, DON'T COME HERE! They insisted I complete my DMV registration w/ them...then almost a month later, I didn't have my license plate. Once I received it (after calling) they spelled my name wrong! Also, be ready for them to SELL SELL SELL all the extras, even if you don't want them. Not a great experience.

Friendly, easy on pressure, listened to what I was looking for. Our salesman, Andy, was wonderful!

Excelente servicio Gracias a Daniel Vargas por todo lo que has echo por nosotros y mi familia

I bought a used car. There’s some good and some bad. My last feeling was bad. Very good and efficient sales: car was ready when I got there, negotiation were respectful and quick (Michael Vittolo). Very bad: I show up on time to pick up the car. 10 minutes to finalize paperwork. 90 minutes to get plates and registrations done (short staff). I had family from out of the country waiting for me for dinner. Very bad: “Maintenance required” was lit up. I noticed at home. I guess the service department did not do their last checks to ensure not wasting clients’ time Dealer was closed. Had to come back, again, while out the country family was in town, to get the maintenance warning taken care of. 90 minutes. 3.0 hours lost of my precious time with family I never see due to bad management. Again Michel Vittolo was great in sales. I’m sure he will get promoted to GM soon.

Daniel Vargas was a pleasure to work with, very professional and accommodating. I highly recommend him if you’re in the market for a quality car.

This dealer false advertise prices. They don’t honor their prices by adding bogus fees, wasting buyer’s time. Plus, the car I was interested had a clear big repair done which was advertised as a cero accident. I wouldn’t recommend this dealer. Thank you.

I traded in my Sonata for a 2024 Elantra. My salesperson was Daniel Vargas. He was responsive and focused on the car requirements I had. He provided exceptional service. All of that despite being a Yankees fan…. I highly recommend. I want to add that Andres was my finance rep and he was as exceptional as Daniel. 5 stars without question.

My experience with Donna has been great, she kept us updated on the progress of our transaction, even on her day off.

I was not happy with the service at Balise Hyundai. The service advisor, Arianny, had to used a fake email address instead of the one I provided at the time of service to avoid receiving a negative review. I was not satisfied with the service and was expecting a survey. However, when inquired, a different email address was on file. Please investigate this matter, review her history, and verify that the correct email addresses are associated with services. It’s unfortunate, because the other advisors and managers were helpful, but I will be taking my car somewhere else in the future to avoid her scams.