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Galpin Volkswagen of San Fernando Valley

(490 reviews)
2015 consumer dealer award
View 1 awards
2015 consumer dealer award

Reviews

(490 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Galpin Volkswagen of San Fernando Valley from DealerRater.

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Excellent customer service! Heaven and Jose made sure the...

Excellent customer service! Heaven and Jose made sure the whole process was customer focused, smooth and transparent. Their approach to the buying process was outstanding.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

I have leased my VW Tiguan for 3 years and have had the...

I have leased my VW Tiguan for 3 years and have had the best experience thanks to Heaven who is always so helpful and easy to contact. I am looking forward to working with her again on my next lease!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.

I have never had such a great experience at a car...

I have never had such a great experience at a car dealership, leasing a car here was very simple and there was no waiting around. I was in and out in under 1.5 hours! Everyone working here was very efficient and helpful, overall a really great experience!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.

Quick And Easy Buying Process

I went to Galpin Volkswagen to buy a new Jetta but was in a hurry to make a late afternoon appointment. The sales rep Heaven made sure to expedite the process and I was out of there with no time wasted and plenty of time to spare. Great customer service, friendly people, clean facility. I'd recommend to anybody!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.

Great experience, went in to trade my car and it was...

Great experience, went in to trade my car and it was quick and great. Very friendly staff and helpful. The area was clean and sanitized.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.

Buying a car can be a hassle alone, but having someone...

Buying a car can be a hassle alone, but having someone knowledgeable and walking you all the way through the process can be the a game changer. Shreya Nagwani was my sales attendant. She explained what to expect , clear on the rates and APR. would definitely buy another car for her again .

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.

I love how I was able to walk in, find the car I want,...

I love how I was able to walk in, find the car I want, make the deal I want, and feel at home. They did not make me feel uncomfortable, and was ready to work with me. They made my daughter's first car experience Amazing. I will definitely be back for our next car.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.

I drove around for three days to different areas, and...

I drove around for three days to different areas, and ended up buying my first car with Galpin Volkswagen. Heaven, the sales rep, made me feel at home, and was listening very nicely to everything we needed.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.

Sales person was very polite and friendly. Assisted me in...

Sales person was very polite and friendly. Assisted me in finding the right car She was able to get me the good deal for the car I was looking for

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.

After going to hammer Toyota an Honda and they...

After going to hammer Toyota an Honda and they completely ignored us We decided to go galpin Volkswagen and they immediately helped us, and gave us many options .Heaven was tremendously helpful and friendly !you guys need to go with them !

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.