Tim Dahle Nissan Murray

Oscar mancilla es un buen elemento amigable, me atendio de la manera mas atenta. Y muchisimos agradecimientos att pedro pablo goez su servidor y amigo muchas gracias.

I went in just to look at some car options because this wood be my first car and Oscar was so helpful I informed him that I really didn't know which car to even choose! But Oscar was really informative and patient with my mom and I and I ebbed up getting a 2014 Nissan Altima I really love the car! Oscar was not a pushy salesman and he was able to help me make up my mind and get an awesome car I give Oscar a 10 for amazing customer service!

Oil change certificate, Value $40.00. I was given an oil change certificate valued at $40.00 for service on any vehicle regard less of make or model, at a local BEE's game. I called the dealership giving the information on my vehicle asking what the difference in price for my vehicle would be, the girl looked up vehicle information and informed me that it would be an additional $40.00. on 8-4-2014 I went to the dealership for an oil change, after the oil change I was given a bill for $49.45, after arriving home I checked the oil and could not find any on the Dipstick, reviewing the bill I saw that they only put 5 quarts of oil in a car that takes 7. The dealership had all the vehicle numbers for the car written on the invoice which tells them how much oil it takes, the invoice also says the CUSTOMER WILL PAY THE DIFFERENCE. I now had to buy two more quarts of oil for $20.00 . I have now paid $70.00 for a service which Toyota does for $67.00, according to Tim Dahle Nissan figures this service would have been $111.45. What a scam BAIT and SWITCH, I hope anyone getting their vehicle serviced by these people takes it immediately to another dealer to have it inspected for work performed and for gods sake check your oil I wanted to update my original complaint before it posts if it ever does apparently the dealers have access to my complaint. On or about 8-6-2014 I contacted Cindy a customer care Rep for Tim Dahle, who listened to my complaint and told me the service manager would call me right back, two days later I got a call from Rich Lucy, he told me not to pay any attention to the paper work that I had as there computer would only show 5 quarts of oil and that perhaps I was unable to see the oil line on the dipstick, suggesting that I had now added 2 more quarts than needed, after passing the dipstick test, we moved quickly into what can we do to make this right, his suggestion was that the would provide me with a $100.00 gas card and set me up with an account at their dealership that would pay for my next oil change. I accepted the gas card, declined the oil change after he told me that they did not even have oil filters for the Toyota and had to send someone to get a filter. I then received an E-Mail from Mr. Lucy confirming this and that Monday, Aug 11 he would mail me a gas card, I have waited a week to update this and as of 8-16-2014, have never heard or received anything. I suppose now they will try to discredit my complaint for agreeing to accept a gas card. If you are reading this review I hope you print it and put in your glove compartment, so when you send your wife or daughter to this dealership, they will have something to read you while they are sitting on the side of the freeway waiting for a wrecker. GOOD LUCK

I bought a 2015 nissan versa on June 28, 2014 and I want to let you know that Oscar Mancilla(sells man) was very helpful and he went out of his way to make sure I was getting the service I diserved. Also, on July 3, 2014, I had a problem with the door lock, I coundn't unlock the door so I called Oscar and he immidiately contacted the service department and they called me with a telephone number of a towing company. The car was towed to the nissan dealer in Bountiful. The problem was fixed. Thanks to Oscar everything is back to normal now. I want to let you know that I am very pleased with the service of Oscar and the Murry and Bountiful nissan dealers, they took good care of me. Thanks, Jose L Callejas

Everyone needs nugget and hector to be your guys! They will take amazing care of you and are super duper nice! I had an amazing experience here!

This is the worst dealership I have ever dealt with. I had the loan approved and all arrangements were made for the purchase of the vehicle, and they sold the vehicle right from under me without even giving me the consideration to call me and let me know. Absolutely, the worst customer service and extremely rude management.

Josh is friendly and intuitive. He went out of his way to help me. I would recommend him to anyone! This is the way to auto shop.

We were looking for a used Ford F-150 and just happened by this dealership. Although they are primarily a Nissan dealership, they had a trade-in they were trying to get rid of, and it looked like a great vehicle. We had another truck in mind from another dealership, but the salesman, Tanner, and his supervisor were very accommodating and friendly, offering to match the price of the other truck we wanted. I expect great customer service when buying anything, and I was not disappointed by their willingness to compromise to make a deal with us. Now, the everything about the truck was great except that the driver's side window was stuck and would not go up or down. The elevator or whatever the part is didn't function at all and would cost several hundred dollars out of pocket to fix. We initially saw the vehicle on Saturday, and at that time, Tanner said he would look into getting it fixed for us for free. After talking to his supervisor, they agreed they would take care of it since they have their own shop to service their vehicles. After much debate between my husband and me about which vehicle we would purchase, we decided on the Tim Dahle vehicle, mostly because of the professionalism they seemed to have, and the following Monday, my husband went down to the dealership to meet with Tanner, and they agreed on a price for the truck, again verbally stating they would take care of the window. I showed up later that afternoon to finish signing papers with my husband, and after being congratulated by the staff on getting such a great deal, Tanner personally walked my husband down to their shop to make an appointment for the window. Now, they didn't do Saturday appointments, and my husband works out of town during the week, so he was unable to schedule an appointment at that time; but he was told to call in when he was available to bring the truck down and they would take care of it. A couple of weeks later, he was in town, so he called them, and they said come in that day. When he got there, they wanted to charge him $550 to fix the window. He asked to see Tanner, to reaffirm that, indeed, they were taking care of the window free of charge. Imagine my husband's surprise when Tanner produced a paper with the words "Window is customer's responsibility" and my husband's signature at the bottom. Now, the invoice had been blank when my husband signed it; he had even asked why he needed to sign it but was told it was just a formality. Completely surprised, he questioned Tanner, as to how those words made it onto the paper after it had been signed. Tanner said it was not his writing: it was, in fact, his manager's. Furious, my husband demanded to know why this had been added after-the-fact. Of course, no one would take responsibility, insisting there was nothing they could do since his signature was on the page. Of course, we had no way of proving any wrongdoing on their part, but after a much heated discussion, they agreed to make a compromise: they would give him a discount of $100 off the total cost of $550. Now, long story short, after threat of legal action, they agreed to take care of the window at no cost to us, and in fact, would even send us $100 for our trouble. We would need to take it to another shop, not their own, but we could bring them the receipt. My husband brought them the receipt, and they told him they would mail him the check. Now, more than a month later, no communication of any kind from them. I'm not so upset about their not sending the $100 as much as their obviously shady business practices which can be attested to by quite a few reviews hovering around on the web. Tanner seemed to be a very nice young man, being brand new at the dealership, and I am disgusted to think that this is the kind of mentoring he is receiving, reinforcing the sleazy used-car salesman image. Hopefully, he has moved onto better things. If Tim Dahle Nissan had agreed to do all they said, this would have been a very different review, because, as I mentioned at the beginning, everyone was initially very warm, professional, and accommodating. Based on many glowing reviews, buying a brand new vehicle seems to be a completely different experience, so if that is what you are doing, buy away: you do have factory warranties to cover you; however, if you are buying a used vehicle, take your hard-earned money to a dealership that will appreciate your business and who will have the integrity to do all they have agreed to do.

I was very impressed with the remarkable customer service I received! They were friendly, answered my questions and concerns, and I didn't leave feeling taken advantage of.

I really enjoy working with Josh Edson. Sales rep come and go but Josh has been at Tim Dahle Nissan of Murray for about 20 years! Easy to work with and easy to trust.