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Permian Chevrolet GMC Cadillac

Not rated Dealerships need five reviews in the past 24 months before we can display a rating. (57 reviews)

Reviews

Not rated Dealerships need five reviews in the past 24 months before we can display a rating. (57 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Permian Chevrolet GMC Cadillac from DealerRater.

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Really enjoyed working with Chad in my trade in and

Really enjoyed working with Chad in my trade in and purchase, worked with me to get the best deal on both! He definitely gained a returning customer & will be referring anyone I know looking for a vehicle to him!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Thank you, Jorge! We're thrilled to hear that you had such a great experience working with Chad during your trade-in and purchase at Permian Chevrolet GMC Cadillac. Your satisfaction and loyalty mean a lot to us. We appreciate your willingness to refer others, and we look forward to welcoming you back for your next vehicle! Sincerely, The Permian Chevrolet GMC Cadillac Team

I reached out to Permian Nissan and spoke with Chad

I reached out to Permian Nissan and spoke with Chad Cohagen, asking for a simple list of cars that matched what I needed. I specifically requested the information be sent via text due to my demanding work schedule. He agreed—and then never sent anything. Rather than follow up with him again, I reached out to another salesman. That must’ve been mentioned internally, because Chad suddenly started texting me again—defensive, aggressive, and dismissive. He repeatedly pushed me to “just come in,” ignored my preferred communication method, and tried to tell me how I should shop for a car. When I told him to stop contacting me, he kept going. Even after I clearly stated I wasn’t interested and cited harassment laws, he sent one final message with attitude before finally backing off. Permian Nissan lost my business over what should’ve been a basic interaction. If you value professionalism and respectful communication, I strongly suggest working with someone else—or going elsewhere entirely.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a new car
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Carlos Maldonado

Carlos Maldonado salesman at Permian GMC helped me with the purchase of my new 2023 Chevrolet Colorado. Carlos is Professional from start to finish! Carlos Maldonado provided expert advice and answered all questions that I had. Thank You so much for your patience!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Sharon, our entire team works hard to work with your budget and get you the best deal. We're always here with the same great service whenever you need service or another vehicle! We sincerely value your business and look forward to your next visit!

Marisela Lain

Tiffany did an excellent job in keeping us updated by phone calls and texts. Sweet lady!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Marisela, we appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care! Sincerely, The Permian Chevrolet Buick GMC Cadillac Team

Overall customer service experience was excellent and

Overall customer service experience was excellent and pleased to be part of the Permian Family.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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Worst service department ever.

This place has the worst service department people working the counters of any dealership I have ever been to. They need to go to customer service training so they know how to treat people and inform you what is going on with your vehicle.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process 3.0
  • Quality of repair
  • Overall facilities
  • Overall experience 2.0
  • Does not recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Hi there, we regret your most recent visit with us was not up to the standards we strive for. Please contact us at (888) 234-3989 when you have an opportunity, and we will be more than happy to try and turn your experience around.

good service

I always had a great costumer service... thank you

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Corvette

Excellent customer relations, would recommend them to a noumena looking for service to their vehicle! Major Chevrolet dealer that lived up to their reputation of providing Customer are always right!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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New Pickup !!!

Working with Black Rivera makes purchaseing a new vehicle very easy , he is down to earth , easy to understand all points of the vehicle , even the paperwork

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 3.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Car repair

My car was there for a week is the only issue I had with the service. I would have liked to receive some information on the progress they were making in that period of time.

Rating breakdown (out of 5):
  • Customer service 4.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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