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Santa Monica Ford

(277 reviews)
Sales hours: 10:00am to 5:00pm
Service hours:
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Sales Service
Monday 9:00am–6:00pm 7:30am–5:30pm
Tuesday 9:00am–6:00pm 7:30am–5:30pm
Wednesday 9:00am–6:00pm 7:30am–5:30pm
Thursday 9:00am–6:00pm 7:30am–5:30pm
Friday 9:00am–6:00pm 7:30am–5:30pm
Saturday 9:00am–6:00pm 8:00am–4:00pm
Sunday 10:00am–5:00pm Closed
New (888) 718-5172 (888) 718-5172
Used (866) 598-9572 (866) 598-9572
Service (888) 453-1065 (888) 453-1065

Reviews

(277 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Santa Monica Ford from DealerRater.

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Very efficient and professional sales team.

Very efficient and professional sales team. Respectful of our time and easy to deal with.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Nick went above and beyond to make my buying experience a

Nick went above and beyond to make my buying experience a positive one — he even delivered the vehicle to me in Newport Beach!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

They lied to me about the service they were doing to my

They lied to me about the service they were doing to my car. My car is waiting for a fix for the charging of the electric battery. I was told by two different people that it was the fix! Now my car motor is so loud.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.

Very professional salespeople (Nick) & management team.

Very professional salespeople (Nick) & management team. I would definitely shop here again based on my experience leasing a new Bronco Wildtrack.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Santa Monica Ford is the Best.

Santa Monica Ford is the Best. Mic was my salesman along with the help of Benny & Wade, I was able to purchase my pick up truck with a low down payment & affordable note! Thanks SM Ford ~Kimbas~

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.

Was amazing!

Was amazing! Came in off a deal I seen online and got that same deal on my car

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Mr. Escobar was very good in explaining the different

Mr. Escobar was very good in explaining the different parts of the vehicle. Everyone was very friendly and made sure I was taken care of. Only problem was parking near the dealership is limited, with parking meters near the facility. Even calling the facility I was told to park where ever I could. Fortunately Mr. Escobar reached me and allowed me to parking within the facility. Good thing he did for I would have left.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Carl, thank you for taking the time to leave us your response to our Staff's outstanding customer service! Thank you so much for being one of our valued guests and we look forward to your next visit!

I’m glad I chose Santa Monica ford to get my new mustang

I’m glad I chose Santa Monica ford to get my new mustang thank you Desi for helping me out in all the proses

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

They really work with and for the customer.

They really work with and for the customer. You feel safe and trust the team. This was the best car buying experience I’ve ever had in my experience. This marks the 9th vehicle I’ve ever purchased.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

I was able to schedule my appointment the same day I

I was able to schedule my appointment the same day I called,, the work was finished sooner than estimated and they even delivered my vehicle to my house which I was not expecting. I was very pleased. I have 2 vehicles I bring for service both Ford and Lincoln

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.