The Car Connection

Drove out from Olympia to test drive a 2012 mercedes C350. Got 15 minutes down the road and heard a thumping sound from the left rear tire, thought we had a flat. However it turned out that 3 lug nuts were missing and the 2 remaining lug nuts were mere seconds from falling out. The owner told me he was not responsible for any condition of the vehicles on his lot. Did not care that my actions prevented injury to my wife and I, and potentially others on the road. Not to mention totalling the vehicle. He told me he has "excellent insurance." I was pre-approved and attempted to negotiate to still purchase the car after our horrible experience because i desperately need a vehicle for work. The owner is a shrewd businessman and refused to negotiate despite my wife and I risking our lives due to his negligence. I have been advised by my attorney to report this incident to the Attorney General, consumer protection division. I hope my experience was isolated. Good luck and be safe if you do decide to purchase a car here, you will be taking your life in your own hands because this guy does not care about customers and seems only to care about profit margins

This was the best experience I've had while buying a car. Tony greeted us at the door, gave us the keys, and said he'd be inside if we had questions or wanted to take it for a drive. No hovering. No making excuses about the condition of the car. No abrasive selling tactics. We were able to test drive the car by ourselves, which is nice because you can concentrate on the vehicle instead of listening to a sales pitch coming from the back seat. Financing was easy. And we got an extended warranty for under $2k. A previous dealer (Ford) wanted to charge us $5k for the same 3 year warranty ( the car had more miles, but not enough to justify a $3k difference. But the best thing was we didn't have to haggle. The car was $2k under Kelly Blue Book. Great experience. I'll definitely be buying from them again. Thanks Tony and Bryan

I have heard about the practices used by "Used" car dealers and found my gem of a story on the reasons to stay away from them. -The salesman Byan Olds seemed like a pretty legit guy. I am not sure if he new the car had five pounds of makeup covering up her ugly issues. I will give him the benefit of the doubt. -I purchased a 2013 Subaru Outback that had plenty of miles on it. Very understandable for the price we paid. The car looked in great working order and made a clean test drive. I give the mechanics a thumbs up on making these cars look and sound great long enough to get off the lot. - Rust was at a acceptable level from the visual stand point if the vehicle is not on a shop's lift. Once I took the car to my trusted mechanic, the lipstick came off the pig. My Mechanic found clear evidence of rust poorly painted over. Undercarriage and engine compartment had overspray from what looks like black paint from a spray can. Major parts of the engine, mounts, pulleys and suspension were painted over with no attempt to remove the rust first. A true example of a lazy attempt at corrosion prevention. -The car-fax showed no evidence of accidents. The first evidence to show I should have dug deeper was the rear left quarter panel. It was peeled up enough that the broken clips holding it in place were visible. My mechanic found that the whole rear bumper must have been replaced. The rear trunk lid was misaligned. There are gaps that have me wondering if the frame might even be warped. The exhaust pipe does not clear the cut out in the plastic bumper so it has melted from the heat. Not sure if that is a fire hazard. I guess the only silver lining is, that if it does catch fire, my awesome insurance will replace the car. - The exhaust has a broken heat shield that is holding on with one non rusted bolt. It did not rattle with the initial test drive. Once we got the car on the highway it sounded like it was bouncing off the exhaust. The entire exhaust system will need to be replaced so I figure that will be a great time to also replace the heat shield. - I did call the manager or owner after my mechanic looked at the vehicle. The state of Washington only considers a car a lemon if it is sold from a reputable detailer. "As is" is a thing. The manager had zero intention of taking the car back, so that was already a sign of the customer service I should have expected. He did offer to have his mechanic(the same ones that painted over the rust to hide it) look at it and fix any safety issues. I guess they can only be sued if the car has obvious safety issues. -If you have to deal with a company like this, please do yourself a service and read the reviews on Google and similar pages. I had the unlucky circumstance, that COVID did not allow for my Mechanic to look the car over until three weeks later. Yes it might be a pain in the butt to have the car brought into the mechanic(even if it is theirs) so they can put it on a lift, it might save you the headache and money it will take to fix the problems. Those kind of decisions are easy. Just pass on the car. If you know you are getting a junker and are o.k. with paying for one, this is your place.

These people smile and talk a whole lot about their "excellent reputation." While you are buying a car they tell you "there are no protections for buyers if something goes wrong", offer you an over priced service contract, and when you decline the offer they have you sign a paper that WAIVES YOUR RIGHT TO IMPLIED WARRANTY. The only reason to trick people into signing that away is if you have no faith in the product you are selling. Guess what happened the /day after/ we bought the car? It starts throwing all manner of electrical problems resulting in service techs from the manufacturer of that car telling us "it is too unsafe to drive" for them once they had a look at it. Im sure this review will make my life harder while having to deal with these people, but I need others to know to not fall for it.

Crummy, small building full of crummy, small people. Liars who do their best to assure you you have no rights or recourse if they "accidentally" stick you with a crap car. They clear engine codes so a car will usually get through a test drive without throwing an error, but good luck driving it for a week without something major falling off.

We went in just to look around. The service was beyond excellent Bryan Olds did an amazing job as a sell rep. Was super friendly and very straight forward with all the process. We came home with a new Cadillac. Thank you Bryan for all your great work.

I was looking for a used SUV and found one Car Connection was selling. Due to the COVID issues our communications were done almost all online and everything went smoothly. They worked to get me approved and I would recommend them to anyone.

Mechanic sucks dosent know what his talking about. Dosent know what to do to fix the issue . They lie about everything sell crapy cars they suck at everything they do cant even explain whats wrong with a car they sold me.

Had a great buying experience, Bryan was straight forward and very helpful. I really needed a new car but was in a tight position. They were very flexible and worked with me to work out a deal!

Purchased a used Chevy suburban 2500 1 owner drives like new picked it up in Seattle drove home to Tennessee no issues sales reps were very helpful and informative when it came to any questions or concerns I had since purchasing out of state went above and beyond to send lots of pictures and videos of the truck before purchasing would definitely recommend. Thanks a lot guys love the truck