Mercedes-Benz of Long Beach

Attentive staff that greets you even before you walk into the facility. The staff in the parts department always knows exactly what your looking for .

I'm very happy with my new "baby". Abel was very attentive and helpful. I really appreciate everything he did so I could get into my new GLA250.

Really disappointed with my first Mercedes experience. Recently moved to America and will be trading my GTI up to something a lot more comfortable. The sales rep guarding the door Steve S. took me aside and was instantly cold and uninterested - possibly owing to my jeans and tshirt and age (29). Made it clear that I will be buying a top end luxury car but am just researching as I've got 6 months til the VW is done. and I'm yet to decide on the Model S, LS, A8l or 550. Id even asked him to get my details so I could test drive an E class with the upgraded suspension - he never took down my info. Steve made no effort to engage or build a relationship with a potential client. Just said "come back when you're ready to buy...." forget it..

I took my Mercedes ML350 here for just an OIL CHANGE. The service rep told me it would only be $129. He than called me an hour later and said my vehicle was ready, but it needed a new battery. I asked how much and he told me it would be $247. Less than 40 minutes later, he calls to say my car is ready. Im surprised at the cashier with a $604 repair bill. The service rep tells me it costs $202 in labor (less than 40 minutes) to change a battery. Really?! Dishonest! I ask what the hourly labor rate is and I'm told it's a flat rate. Hmmm....I wonder what the CA Bureau of Auromotive Repair would think about that one! The Setvice Advisor tries to tell me it's an exhausting process and the seat must be removed. Dishonest again! Maybe he should watch the 8 minute YouTube "How to" video to see how it's done. Yes...it took only 8 minutes and the seat does NOT have to be removed. First...I was told it was $247. I arrive to pick up my Mercedes & I'm told I CAN'T have my car back unless I pay $449 for a new battery! I ask to speak to the manager...of course there is none available because it's Saturday at 4:45pm. I ask them to call their manager. Of course...he's not available. So I leave the dealership with no car for the entire weekend and no way to get to work on Monday because the Service Advisor told me the battery was $247 on the phone, but added an additional charge making the battery change total a whopping $449. He demanded I pay $449 or I couldn't have my car back. I told him to put my old battery back into the car, but they refused. LADIES....DO NOT TRUST THE SERVICE DEPARTMENT AT THIS DEALERSHIP. They think we're all stupid and can overcharge us for the simplest things. By the way...AAA told me they will come to my house and install a new battery for $201 and run a free diagnostic check on the battery, starter and alternator. BAIT & SWITCH!

Love my car and the customer service I received at Mercedes Benz of Long Beach. Abel really took care of me from start to finish.

It is with absolute pleasure that I submit my comments of commendation on behalf of Abel Vargas, Manager, InternetSales Division, Mercedes Benz of Long Beach. We recently purchased a vehicle from MB of Long Beach and we dealt directly with Abel. Abel demonstrated the highest levels of customer service and certainly far exceeded my expectations in the handling of the purchase transaction. He is efficient and extremely reliable in following through on his promises. I, without question recommend anyone that is seeking excellence in attention and services when buying a car to deal directly with Abel. He is a tremendous asset to Mercedes Benz. Dr. Allan Lifson, Newport Beach, CA

My sales person Abel is excellent, best sales person ever.

I found a better deal elsewhere, but didn't find anything wrong with this dealership. I've experienced worse for sure!

my sales agent, mr. joel turret gives me a very good deal when I came just to look, ended up with lease. he's respectful, polite and honest. the sales department in the 2nd floor are nice. the finance mgr. jonathan jocey is cool (an ex-honda man) i would rate this 10 and highly recommend. two thumbs up

Helpful in a sense to not bring my car for service or repair at this dealership.