Koons of Tysons Chevrolet GMC

The service department manager Justin, makes you wish you never walked in the door. I wouldn't have come back after a routine oil change for service on a warranty item except that I had already gone through the pain of having the information faxed from another location to his :( It's a great location and nice facility. The front office staff (mrs jones is one) were very nice and very friendly. Justin has a condescending attitude or very poor sense of humor. Either way, as long as he is there. I will search out a different location to get my Yukon serviced.

I purchased a 2011 GMC Acadia from these folks. I ordered it directly from the factory and we had an agreed price. Then the car shows up and Tommy Omar decides to change the price. He says well the factory is charging me more money and I need to pass that along to you but the number was like $2,000 more. I hit GMCs website and the difference between the two model years is like $100. And the BS starts! Finally I got the deal done because honestly I had already sold my other car and well they had me by the... So they agreed to a lower price after 3 phone calls and an in person visit. The funny thing was Tommy Omar is such an ... I was standing right next to him talking to the other sales manager who finally got the deal done. Tommy did not even introduce himself - wow - really. Not even a shake of the hand. Wow! I mean really! Just straigh up poor! Honestly this is the WORST dealership EVER. I cannot believe Tommy Omar has a job. More importantly I have lost all respect for Koons as a company (will never purchase a car from a Koons dealership). I mean spend some time looking at this dealership on-line. I think in the end this dealership would actually be an excellent dealership because their other sales folks are great. But once Tommy Omar gets involved just leave! I wish I could share some of the emails with you all just how bad it got. Someone recently posted that he is very childish and slimmy - agreed! My wife will not even take the car back to the dealership because she is afraid they will do something bad to our car. My advice go someplace else!

This dealership is either incompetent or dishonest, probably both. They try to hide extra charges and lie about the quotes that they give you. Earl Jones is a phony who appears to care but in the end is out for the dealership and himself only.

These cretins exhibit every stereotype known about slimy used car salesman. Even after coming in with several quotes, through several different buying services, these jokers tried to justify an attempt to sell me a 2011 Acadia SLT-2 for the price of a NEW 2012 Acadia SLT-2, and then had the nerve to challenge me to find a better price elsewhere. I showed them my online price quotes from three other dealers, for the exact model I wanted, and they tried to tell me the other dealers were using bait-and-switch tactics. Funny, for a bait and switch, one dealer had exactly what I wanted and I even got a price LOWER than the original online quote from that dealer, AND lower than the truecar.com Dealer Price (I bought from that other dealer by the way). Worse, if you don't agree with Tommy Omar right away, he resorts to childish yelling and screaming - yeah, very professional. And General Manager Pat Fogarty doesn't even have the fortitude to stand up to his own rude and pushy Sales Manager Tommy Omar. If you're looking for customer service, shop elsewhere; if you want to be treated like an intelligent consumer, keep on driving when you see the sign for Koons Tysons - you'll thank yourself and still respect yourself in the morning.

First off I went to a dealer before this one, and told one of salesmen that I wanted to drive away in a vehicle the next day. They promised they would deliver, and didn't even come close. I left that dealership and went straight to Koons. During the first conversation I was told that the vehicle had to be transported and would be available the next day. I received a call back about 6 hours later, and was told it had already made it from an entirely different state. The fact that they were informative, and not putting pressure on me to accelerate the process was a giant plus for me. ALL the staff knew the inside and outside of EVERY vehicle there, answering my questions with ease, and leaving plently of space in order for me to remain in my comfort level. I knew what I wanted obviously before I even came to the dealership, and was even offered different price ranges without revealing how much money I planned on spending. I was able to get my vehicle quickly, provided with all the information and even convinced to stay a while and meet some of the staff who help make this dealership as good as it is. Price was a bit much, but well expected. Even recommended to a couple friends already.(I was so impressed, I asked if one of these sites exsisted and a place to mail a thank you letter to in lieu of my salesman. Thanks for EVERYTHING KOONS!!!!!

I had a great experience at Koons Tyson GM. Everyone I encountered was friendly and helpful. I was there a bit longer than I needed to be as the exact car I wanted wasn't available. If I was asked are price or options more important to you, my time spent at dealer may have been less. Overall, however, Earl Jones and his team were very good and I will recommend them and my awesome GMC Acadia to friends.

We had been interested in test driving a Chevy Equinox after doing a fair amount of research, so we decided to check out Koons Automotive in Tysons Corner to have a look on a Sunday afternoon. We were pleased with the friendly atmosphere and the accessibility and knowledge of our sales rep, Mitch. We had been involved in a relatively complicated situation regarding our trade-in (another GM vehicle which was at another dealership), and we were advised that they would be happy to work with us in order to make this work. There was a good amount of professional follow-up by our sales associate following our test drive, and he was very helpful in getting back to us with answers to our questions.

Mr. Earl Jones was extremely informative, knowledgable and cordial during the sales process. He was never pressuring or pushy, kept me totally informed throughout the process and was attentive and timely. I would definitely recommend him to others.

This was our first experience shopping for a car on-line and it absolutely worked as advertised! While looking for a new, lower end 2011 Honda CR-V, we saw a previously owned 2011 CR-V EX-L, fully loaded with only 3200 miles on it. It seemed too good to be true, but we called, found it was still available and made an appointment to see it the next morning. After a two hour drive from Maryland in beltway traffic we arrived at the dealership and Maks Seriki was waiting for us ready for a test drive. Since Koons Tysons Corner is a "Certified USAA Dealer" the price and discounts were guaranteed. Maks was extremely knowledgeable not only about the CR-V, but also made sure we received all of the incentives and discounts we were entitled to. Kudos as well to Frankie, who scheduled the appointment and John, who took care of all the financing paperwork. Koons of Tysons Corner now has two loyal customers who will sing their praises to anyone who asks. Well done!

We had some mis-communications between the phone conversations and the dealership visit but all in all they tried their hardest to accommodate us. They worked with us for about 5 days and worked to order the vehicle to have it ready for our visit.