Koons of Tysons Chevrolet GMC

Came in for oil change Franklin got me in and done and back on the road quickly I really appreciate that .

My salesperson, Angeline did an excellent job. She was friendly. She answered all my questions. She did a great job explaining how to operate the car.

I was very satisfied with the service and the quality of service provided with my vehicle

I am Very satisfied with the maintenance service I receive on my car. Also pleased with the pickup and return service

Great customer service made appointment was in and out in no time thanks to my Service Advisor Mr Franklin Portillo Rodriguez keep up the good work

Dishonest, terrible communicators, sold car to a third party after they signed a deal sheet with me and completed all paperwork

Koons Chevrolet Buick GMC Tysons lied about the finding an “excessive amount of metal in the oil” of my 2016 Corvette ZO6, which only had 5864 miles. They quoted me $24,185.50 for a replacement engine as the “engine was blown”. I requested a sample of the oil that they tested so I can send in the oil to Blackstone for an independent oil analysis. I also went to a high-end sports car mechanics shop for a second opinion (American High Performance based out of Lorton VA). I needed a high-performance shop to diagnose the supercharger blower as I felt like the noise was coming from the supercharger area. I also requested for them to pull an oil sample from the car. I never let the car out of sight and stood in the mechanics bay watching every move. When the car was lifted in the air, we checked the front right shock that was supposedly blown and the mechanic was in agreement with me that someone at Koons Tysons fraudulently smeared the oil from the top of the shock to the bottom trying to emulate a blown shock. They also indicated that the noise was coming from the top of the block and not the bottom. I got a lab test of the oil that was handed to me by Bill Appel at the dealership as well as the oil that I received from American High Performance. The oils were two completely different colors. I received the results back from Blackstone on 10-8-2024. The results are conclusive that no excessive metal was found in either sample that I sent them. They also verified that the two oil samples were not the same and were actually different confirming that Koons Tysons VA was conducting in fraudulent activities and if I did not double check, may have spent the $24,185.50 for the replacement engine that they claimed was "blown". I would never trust this dealership with any service or purchase.

David Owino was awesome! He made the car buying experience comfortable and less stressful. Will definitely recommend him as a sales rep.

Bought a new car. The car salesperson was awesome. First, I called to check the availability. It was in stock; 1 hour later, it was sold and he called me to let me know. Thats okay because that car was heavily discounted. I contacted him again for a car with higher trim. Over the course of one week, he worked with his manager to get me the best deal. I bought the car the following weekend. The car salesperson showed great patience, treated my family with respect and kindness. The dealership paperwork process was straightforward. No headaches. I finished in 1 hour.

If you like feeling like someone's problem instead of their customer, then you should visit this dealer.