Volvo Cars of Marietta

The gentleman who sold my car was warm and thoughtful and gave me a high praise!

Good experience however there is a great need to improve communication with customers. Understanding new electric car by way of tutorial or personal training is very pivotal which is v much lacking not only by this dealer but by Volvo

Carson was nice and helpful The dealership is nice and everyone is so welcoming ??

Chani was absolutely amazing. She was always checking in with me and making sure all my questions were answered quickly and correctly. This is my 4th Volvo and I couldn’t be more happy buying it from Chani at Volvo Cars of Marietta. I have had my previous Volvo maintained there as well and love the service team. This was the best Volvo Suv purchase I have ever had. Thank you to the amazing David as well with being so thorough. He work out some kinks quickly and efficiently. I am thankful for the whole team effort, getting my 2024 Volvo XC90 T8 ready for me. I would recommend to anyone who is looking for great service with passion and concern for the customer experience to purchase their Volvo with Chani at Volvo Cars of Marietta. Thank you again everyone.

Overall, one of the worst car buying experiences I have ever experienced, if it was just a single issue that happened I could look over it, but it was multiple issues over the entire purchasing process that has led to this review. 1 - We purchased our car using the overseas delivery program and were very excited to do so, after discussing the program with our sales associate, all we needed to do was email the car build we wanted and they would start the process. After 5 emails, 3 calls, and eventually me visiting the dealership after 3 weeks, they finally responded to me and put the order in - not off to a great start. 2 - Once the car was ordered we went in to sign the paperwork and get the financing in place, both my wife and I work busy jobs and blocked off the last part of the afternoon to come in and get things signed. Once we arrived, our sales associate was busy with another person, even though we had booked our arrival time with him, which he confirmed, to finalize everything. Instead of Amidjah having one of his colleagues help walk us through the paperwork signing, he insisted on doing both customers at once which ended up delaying both of the signings, leading to it taking around 1.5 hours of him going from customer to customer, before we actually were presented with the final cost of the car, which was wrong. 3 - Wrong cost of the car, after the 1.5 hours of waiting, the finance team presented us with a cost of the car that was not what we were quoted, and of course tried to include multiple add ons which we did not ask for. I get it, dealership put add ons in, but there were costs and features that were not even on our car that were added and it further delayed the process. After discussing with the finance rep that this was not the cost, and of course he had no idea what was happening we decided that it was best to come back the next day in between our already limited day as we had to travel to a wedding that weekend. Thankfully we were able to get things signed the next day but overall terrible experience thus far at the dealership. 4 - Sweden car experience, this was the only part of the experience that was good honestly, the overseas team is really helpful and I recommend this part. 5 - Car delivery, the car was delayed in being shipped, which was frustrating but part of the experience. Which was not part of that experience is that the car arrived at the dealership and they never notified myself or the overseas delivery program that the dealership had it. I waited for 3 weeks before emailing Volvo and asking where my car was, and they said it had been delivered 3 weeks prior and the dealership should have contacted me. When I called the dealership they said that they are not sure why it was not in there system and no one contacted me. They acted like they had no idea what cars were in their inventory apparently?! 6 - Finally time to pick up the car! I was traveling for work when I found out the car was actually at the dealership so I called them and said I would be back the following week around 3pm to pick up the car. They told me that they would detail the car ahead of time so it was ready for me to pick it up and said to let them know when I land so it would be ready on time. After landing, I called the dealership and told them that I was just over 1.5 hours away and would be there to pick it up if they could finish the detailing process. (Side note the car was detailed in Sweden when we left, the dealership says the detail every car once it arrives on their lot, and now they are saying they detail it again before the customer picks it up...very odd). I finally arrive at the dealership, and the finance person said the car would be done any moment now and will be up soon. 30 minutes goes by and I asked where the car was and still no vehicle was presented. Finally I told them that I just wanted the car and they drove it up, and it wasn't even close to detailed at all, so once again another lie.

Bought a used 2025 XC60. Easy transaction and they did everything they said they would

Cal Stros was absolutely fantastic! In addition to Volvo, we visited KIA, Ford, Jeep and Lexus dealerships and Cal was, hands down, the most professional sales person we encountered. He answered all our questions and was extremely helpful. I highly recommend working with him.

When my wife and I entered the dealership Jeana greeted us with a smile followed with a kindness and professionalism that made our buying experience enjoyable. Clone her.

Great experience! Everyone was friendly and the whole process was easy and striaght forward. We definately recommend.

Nathan demonstrated that he listens to his customers and works to meet their stated needs and preferences.bi especially appreciated that he did.not provide a high pressured sales experience