Reviews
Write a reviewI can’t say enough good things about my buying experience
I can’t say enough good things about my buying experience at Viti Volvo. I was interested in a specific pre-owned vehicle and was very happy with it once I saw it in-person. Viti took the time to make sure that the vehicle was in pristine condition. My sales consultant, Lou Dutra, was excellent and made the process easy to navigate with helpful information and a no pressure experience. I appreciate the ease of finalizing my purchase with Jason, who had everything organized and was very efficient with the financing and paperwork. I drove 40+ miles to see/test drive the car and once again to close the deal, so I was really appreciative of Viti’s delivery service. They dropped the car off right in front of my house and handed me the keys. I have only had the car for 4-5 days and I love it. I would recommend anyone searching for a new/pre-owned car to make a stop at Viti Volvo before making a decision. 5 Stars!
I can’t say enough good things about my buying experience
I can’t say enough good things about my buying experience at Viti Volvo. I was interested in a specific pre-owned vehicle and was very happy with it once I saw it in-person. Viti took the time to make sure that the vehicle was in pristine condition. My sales consultant, Lou Dutra, was excellent and made the process easy to navigate with helpful information and a no pressure experience. I appreciate the ease of finalizing my purchase with Jason, who had everything organized and was very efficient with the financing and paperwork. I drove 40+ miles to see/test drive the car and once again to close the deal, so I was really appreciative of Viti’s delivery service. They dropped the car off right in front of my house and handed me the keys. I have only had the car for 4-5 days and I love it. I would recommend anyone searching for a new/pre-owned car to make a stop at Viti Volvo before making a decision. 5 Stars!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Hi Michael, Apologies for the delayed response! We still wanted to thank you for taking the time to leave this amazing and detailed review for us. We are very glad to hear that Lou and Jason were able to make your purchasing experience a great one. Congratulations on your new vehicle! If you ever have any other questions or concerns, please feel free to give us a call at any time.
Excellence in customer service
Viti Volvo is the best! I had the pleasure of working with sales consultant Matt Meyer, who made every step of buying a new car easy and even enjoyable. I’m an older woman and my paperwork was not in perfect shape to say the least (my registration on my trade-in car had expired!). Matt rose to the occasion and was online doing his magic to make my old car legal again, and readily proceeded with getting me discounts. While showing me my new car, he was patient and made sure I was comfortable with every part of my new Mild Hybrid XC40 SUV (and in my favorite color). I also had positive interactions with other staff, including Jason Smigel, who was a great help explaining maintenance programs. This is an excellent dealership that cares about its customers and takes pride in providing the best service possible.
Excellence in customer service
Viti Volvo is the best! I had the pleasure of working with sales consultant Matt Meyer, who made every step of buying a new car easy and even enjoyable. I’m an older woman and my paperwork was not in perfect shape to say the least (my registration on my trade-in car had expired!). Matt rose to the occasion and was online doing his magic to make my old car legal again, and readily proceeded with getting me discounts. While showing me my new car, he was patient and made sure I was comfortable with every part of my new Mild Hybrid XC40 SUV (and in my favorite color). I also had positive interactions with other staff, including Jason Smigel, who was a great help explaining maintenance programs. This is an excellent dealership that cares about its customers and takes pride in providing the best service possible.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hi Rika, Thank you so much for taking the time to leave this amazing review! We're so glad to hear that you had such a great purchasing experience with Matt, Jason, and the rest of our team! Congratulations on your new vehicle! If you ever have any other questions or concerns, please feel free to give us a call at any time.
High Quality Service
Great service. Seamus was very professional and I am very happy with their service. Also, their door to door service is an A plus in my book.
High Quality Service
Great service. Seamus was very professional and I am very happy with their service. Also, their door to door service is an A plus in my book.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hi Maria, Thank you so much for this amazing review! We sincerely appreciate your feedback and are very glad to hear that Seamus and the rest of our service team were able to provide such a wonderful service experience for you. If you ever have any other questions or concerns, please feel free to give us a call at any time. We look forward to servicing you again in the future!
Consistently great service
Consistently great service. Definitely recommend for sales (bought several cars from them) and their service department. The pickup and delivery is really nice too - very convenient.
Consistently great service
Consistently great service. Definitely recommend for sales (bought several cars from them) and their service department. The pickup and delivery is really nice too - very convenient.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hi S.K., Thank you for taking the time to leave this review for us! We greatly appreciate your feedback and are very happy to hear that you've always had such wonderful experiences at our store. If you ever have any other questions or concerns, please feel free to give us a call at any time. We look forward to seeing you again in the future!
Continue to give outstanding service
Great cars, outstanding service for many years with our Volvos. I would highly recommend Viti Volvo to any one looking for a high quality automobile.
Continue to give outstanding service
Great cars, outstanding service for many years with our Volvos. I would highly recommend Viti Volvo to any one looking for a high quality automobile.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hi George, Thank you for the amazing feedback! We greatly appreciate you taking the time to do so and are thrilled to hear that you've continued to have such great service for all these years. Thank you for choosing us to take care of you! If you ever have any other questions or concerns, please feel free to give us a call at any time. We look forward to continue servicing you for many more years to come!
Excellent service
I continue to buy my new cars at Viti because they are efficient, nice people to work with and the service dept. is wonderful. I have only had scheduled maintenance issues but they are always on time, easy to get an appt and they give me back my car an hour later so clean on the inside and out, it looks brand new again. Been using them for 10 years.
Excellent service
I continue to buy my new cars at Viti because they are efficient, nice people to work with and the service dept. is wonderful. I have only had scheduled maintenance issues but they are always on time, easy to get an appt and they give me back my car an hour later so clean on the inside and out, it looks brand new again. Been using them for 10 years.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hi Bristol Beth, Thank you for leaving this incredible review for us! We greatly appreciate you choosing us for all of your servicing needs for all of these years. We're very happy to hear that we're always able to provide a 5 star experience with each visit. As always, if you ever have any other questions or concerns, please feel free to give us a call at any time. We look forward to continue servicing you for many more years to come!
Upsold
Went in with an s60 I had recently purchased. They told me I needed a timing belt which I later figured out the previous owner had done. They didn’t even touch the water pump or tell me that it was aftermarket. Expensive, upselling, lying. Typical dealer.
Upsold
Went in with an s60 I had recently purchased. They told me I needed a timing belt which I later figured out the previous owner had done. They didn’t even touch the water pump or tell me that it was aftermarket. Expensive, upselling, lying. Typical dealer.
- Customer service 3.0
- Buying process 3.0
- Quality of repair 3.0
- Overall facilities —
- Overall experience 2.0
- Does not recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hello InlineFive, We apologize for your recent poor experience with our team. We would like to look into the details and see if there is anything we can do to rectify the situation, however we would need more details. If you would like, you can send your name and phone number to rachel@viti.com and we can check into it on our end. Regardless, we apologize again and appreciate your feedback.
Service
After many new car purchases thru the years Vito stands out as the friendliest, cleanest, and most thorough that I have had experience with. Greg Flynn went above and beyond in accommodating my needs, along with providing me with a loaner and warming up my vehicle upon pick-up. Small things make a difference.
Service
After many new car purchases thru the years Vito stands out as the friendliest, cleanest, and most thorough that I have had experience with. Greg Flynn went above and beyond in accommodating my needs, along with providing me with a loaner and warming up my vehicle upon pick-up. Small things make a difference.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hi Richard, Thank you for taking the time to leave this amazing review for us! We greatly appreciate your feedback and are very glad to hear that you had such a great experience servicing your vehicle with Greg. You are correct, small things make a difference and we always try to make sure we do them when we can! If you ever have any other questions or concerns, please feel free to give us a call at any time.
Ben Rogers Mattapoisett Ma.
I really appreciate the service department of this dealership. Gregg is always courteous and explains everything that needs to be done before hand. Then explains what should be done later on before damage is done to my car. My car is 9 years old and would feel safe to drive it around the world because of the faith I have in their service department, period.
Ben Rogers Mattapoisett Ma.
I really appreciate the service department of this dealership. Gregg is always courteous and explains everything that needs to be done before hand. Then explains what should be done later on before damage is done to my car. My car is 9 years old and would feel safe to drive it around the world because of the faith I have in their service department, period.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hi Ben/John, Thank you for taking the time to leave this incredible review for us! We greatly appreciate your feedback and are very glad to hear that you always have such a great experience servicing your vehicle with Greg and the rest of the team. Thank you for having such faith in us! If you ever have any other questions or concerns, please feel free to give us a call at any time.
Viti Volvo
They were excellent to deal with. Matt the salesperson was very knowledgeable. The entire staff was great. I ordered mud flaps and the made sure they got them on when I picked up the car.
Viti Volvo
They were excellent to deal with. Matt the salesperson was very knowledgeable. The entire staff was great. I ordered mud flaps and the made sure they got them on when I picked up the car.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Hi Jleon137, Thank you for taking the time to leave this incredible review for us! We greatly appreciate your feedback and are very glad to hear that you had such a positive experience purchasing your vehicle with Matt. If you ever have any other questions or concerns, please feel free to give us a call at any time. We look forward to seeing you again in the future!