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Rosenthal Landmark Honda

(683 reviews)

Reviews

(683 reviews)

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This is my second time at Rosenthal Landmark Honda, and

This is my second time at Rosenthal Landmark Honda, and once again, Morgan impressed me! She explained everything clearly, helped me schedule my next service, and always greets me with a bright smile and great energy. I love dropping off my car here knowing it’s in good hands!

This is my second time at Rosenthal Landmark Honda, and

This is my second time at Rosenthal Landmark Honda, and once again, Morgan impressed me! She explained everything clearly, helped me schedule my next service, and always greets me with a bright smile and great energy. I love dropping off my car here knowing it’s in good hands!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Great service, car was ready exactly when they said it

Great service, car was ready exactly when they said it would be, and final cost was cheaper than the original estimate. Bonus!

Great service, car was ready exactly when they said it

Great service, car was ready exactly when they said it would be, and final cost was cheaper than the original estimate. Bonus!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

That’s great to hear! We’re happy everything was on time and even better than expected. Thanks for sharing your experience, and we look forward to serving you again!

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Service is great.

Service is great. Morgan (service representative) is the best. Highly recommend using! Staff is professional

Service is great.

Service is great. Morgan (service representative) is the best. Highly recommend using! Staff is professional

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Thank you for your kind words! We’re delighted to hear that Morgan and our team provided you with excellent service. Your recommendation means a lot, and we look forward to assisting you again in the future.

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this place treated me with so much respect they cut me an

this place treated me with so much respect they cut me an amazing deal I can't get an where eles

this place treated me with so much respect they cut me an

this place treated me with so much respect they cut me an amazing deal I can't get an where eles

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Thank you for the kind words! We're thrilled to hear you had such a great experience. We truly appreciate your trust and hope to see you again soon!

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Very favorable buying experience with Rodney and Sam at

Very favorable buying experience with Rodney and Sam at Landmark. Both were knowledgeable, responsive, and pleasant to work with.

Very favorable buying experience with Rodney and Sam at

Very favorable buying experience with Rodney and Sam at Landmark. Both were knowledgeable, responsive, and pleasant to work with.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Thank you for the great feedback! We’re happy to hear Rodney and Sam made your buying experience a positive one. We’ll be sure to pass along your kind words to both of them! Enjoy your new vehicle!

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I would give negative stars if I could.

I would give negative stars if I could. Sleazy, horrible customer service. How in the world is a place like this allowed to exist? My family and I had an extremely disappointing experience at this dealership and strongly advise others to avoid it. In 2023, we purchased a van and were sold a “4-year maintenance plan” by the finance manager, who failed to disclose that Honda provides 2 years of complimentary Honda Care maintenance. We only discovered this when we took our van for service last week and were informed that the complimentary coverage had expired, leaving us to pay the full service cost. When we contacted the dealership to clarify, the customer service was abysmal. Reaching someone by phone was nearly impossible—calls went unanswered, and it took days of persistent calling to get through. The staff were dismissive, unhelpful, and failed to follow through on promises to call back. The finance manager, War, admitted we were “lied to” and sold a “horrible plan” by a salesman who no longer works there, likely due to similar issues. Despite assurances that we were in "good hands," the finance manager was absent the next day without passing our time-sensitive case to anyone or notifying us, forcing us to chase them relentlessly. The General Manager, Rob White, called us seemingly as a means of placating us because we have not heard back from him and when we attempted to reach back out were told that we were not allowed to be transferred to him but that our case would be presented to him to see if it was worthy of his attention. Most frustratingly, the dealership acknowledged their error and admitted to misleading us but refused to offer a full refund or take any meaningful steps to rectify the situation. Their lack of accountability is unacceptable. Save yourself the frustration and take your business elsewhere.

I would give negative stars if I could.

I would give negative stars if I could. Sleazy, horrible customer service. How in the world is a place like this allowed to exist? My family and I had an extremely disappointing experience at this dealership and strongly advise others to avoid it. In 2023, we purchased a van and were sold a “4-year maintenance plan” by the finance manager, who failed to disclose that Honda provides 2 years of complimentary Honda Care maintenance. We only discovered this when we took our van for service last week and were informed that the complimentary coverage had expired, leaving us to pay the full service cost. When we contacted the dealership to clarify, the customer service was abysmal. Reaching someone by phone was nearly impossible—calls went unanswered, and it took days of persistent calling to get through. The staff were dismissive, unhelpful, and failed to follow through on promises to call back. The finance manager, War, admitted we were “lied to” and sold a “horrible plan” by a salesman who no longer works there, likely due to similar issues. Despite assurances that we were in "good hands," the finance manager was absent the next day without passing our time-sensitive case to anyone or notifying us, forcing us to chase them relentlessly. The General Manager, Rob White, called us seemingly as a means of placating us because we have not heard back from him and when we attempted to reach back out were told that we were not allowed to be transferred to him but that our case would be presented to him to see if it was worthy of his attention. Most frustratingly, the dealership acknowledged their error and admitted to misleading us but refused to offer a full refund or take any meaningful steps to rectify the situation. Their lack of accountability is unacceptable. Save yourself the frustration and take your business elsewhere.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

We’re sorry to read your comments and appreciate you sharing your concerns. While it’s unfortunate you felt this way about your experience, we want to note that our team worked closely with you to resolve the matter and ensured a satisfactory outcome was reached. We always strive to address any concerns brought to our attention and are glad we were able to assist in this situation. Should you need anything further, our team is here to help. Feel free to reach out to us at careteam@landmarkhonda.com so we can further address and assist with your concerns.

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Thank you for great service.

Thank you for great service. I was able to get appointment quickly and at suitable time. Team are welcoming, helpful and professional.

Thank you for great service.

Thank you for great service. I was able to get appointment quickly and at suitable time. Team are welcoming, helpful and professional.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Thank you for the great feedback! We're happy we could get you in quickly at a convenient time, and that our team made you feel welcome and well taken care of. We appreciate your kind words and look forward to your next visit!

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I bought my car in 2016, they are great!

I bought my car in 2016, they are great!, great services, Jenna back then, Now Ricardo, Luis, everybody in the service department 🙏😍

I bought my car in 2016, they are great!

I bought my car in 2016, they are great!, great services, Jenna back then, Now Ricardo, Luis, everybody in the service department 🙏😍

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Thank you for being a part of our family since 2016! We're so glad you've had consistently great service over the years—from Jenna to Ricardo, Luis, and the whole team. We truly appreciate your loyalty and kind words!

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We had an excellent experience at Rosenthal Landmark

We had an excellent experience at Rosenthal Landmark Honda. The salesman, Thomas Beyene, went the extra mile in helping us find a good. solid car to buy, secure financing at a reasonable interest rate, add the car to our insurance etc. He was thorough and pleasant, took the time to explain all the paperwork and answered questions willingly. Mr. Sadalla, the finance manager was pleasant and reasonable, made financing and add-on options clear but was not overly pushy about it. We were extremely satisfied with our experience and would buy a car from them again, if we ever need to. (Note we did not have a trade in for this purchase)

We had an excellent experience at Rosenthal Landmark

We had an excellent experience at Rosenthal Landmark Honda. The salesman, Thomas Beyene, went the extra mile in helping us find a good. solid car to buy, secure financing at a reasonable interest rate, add the car to our insurance etc. He was thorough and pleasant, took the time to explain all the paperwork and answered questions willingly. Mr. Sadalla, the finance manager was pleasant and reasonable, made financing and add-on options clear but was not overly pushy about it. We were extremely satisfied with our experience and would buy a car from them again, if we ever need to. (Note we did not have a trade in for this purchase)

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Thank you for sharing your wonderful experience! We're so glad that our team provided you with helpful, thorough, and stress-free service throughout your car buying journey. It means a lot to know you felt supported every step of the way. We truly appreciate your kind words and look forward to welcoming you back whenever you're ready for your next vehicle!

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Purchasing a new care here was a positive experience.

Purchasing a new care here was a positive experience. We knew we wanted a CR-V and Apollo helped us understand the various trim levels. There was no sales pressure, and we paid what we think was a good and fair price. Mr. Sadalla handled the administrative details in an efficient and cordial way. Drove home in our new car within hours of our arrival.

Purchasing a new care here was a positive experience.

Purchasing a new care here was a positive experience. We knew we wanted a CR-V and Apollo helped us understand the various trim levels. There was no sales pressure, and we paid what we think was a good and fair price. Mr. Sadalla handled the administrative details in an efficient and cordial way. Drove home in our new car within hours of our arrival.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Thank you for sharing your experience! We're so glad to hear that Apollo helped you find the perfect CR-V and made the process pressure-free. It’s great to know Mr. Sadalla handled the details efficiently as well. We appreciate your kind words and are thrilled that you were able to drive home in your new car so quickly! Enjoy your new ride!

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