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Royal Automotive

Not rated Dealerships need five reviews in the past 24 months before we can display a rating. (98 reviews)

Reviews

Not rated Dealerships need five reviews in the past 24 months before we can display a rating. (98 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews.

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Excellent!

Very maintained cars and lot, very very helpful salesperson (Rocio), and pricey repairs were covered by the dealer shop after the car was purchased. It was an overall wonderful experience.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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5-Star buying experience

This has been the most efficient and friendliest experience I ever had at a car dealership. I didn't feel like I was being "sold" to nor pressure. They were able to let me gain my own findings from other dealers. So great that my whole family bought cars.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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Royal Automotive

Early this month, I had the pleasure of purchasing a vehicle from Royal Automotive. I came in with a firm price budget and while I did find a fairly priced car I was interested in, it was too far over budget. Maggie worked very hard with her manager to meet my bottom line, but in the end (I thought), it wasn't possible. Shortly after I left the dealership, I received a call from Maggie confirming my bottom line price. Needless to say, I returned to close the sale. I'm so happy I was able to get the car I wanted at the price I could afford. Maggie was professional, courteous, and friendly, and I never fell pressured. Definitely worth your time to stop by Royal Automotive.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 4.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Great Dealership!

I highly recommend Royal Automotive for your next car purchase p Maggie my salesperson was absolutely the best. Everything about my experience I would rate as first class. No pressure, only nice people, that know their cars, and want you to be happy when you leave. And believe me I was !

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Thank you very much for the kind words Bonnie enjoy your new car.

Buyer beware! have your vehicle inspected.

I bought a vehicle from Royal Automotive a while back and since then I have had some significant issues that have come up with this vehicle. I've done some of the work on my own but some major things have popped up that I just dont have the tools or the MONEY to take care of for this vehicle! For example, I had to fix the air suspension and battery on the vehicle shortly after buying, the brake master cylinder went out and needed to be fixed, which I fixed on my own. The biggest issue is now the SUSPENSION SYSTEM which is gonna run a few thousand dollars for fixing! Needless to say I am NOT HAPPY about the amount of money and time I've had to dump into this vehicle since purchasing it. Potential buyers beware that you maybe getting into a vehicle which may require multiple fixes on multiples components of the vehicle!

Rating breakdown (out of 5):
  • Customer service 2.0
  • Buying process 1.0
  • Quality of repair 1.0
  • Overall facilities 1.0
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Sorry to hear your having trouble with your car, you bought the H2 a few years ago and we cannot control what's going to happen to the car over the years and of course how you drive it. We were never contacted or giving a chance to help you out with your issues.

Awesome!

We worked with Roccio and she was awesome! She worked with us on the price and got us into a car we love. Great experience!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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We just got another car from these guys. Love It!

We have been doing business with Royal Automotive for a few years now. We have bought cars for my whole family here and just got another one. I have friends that have also bought cars from Royal. We love the first class treatment we get everytime we are there. They are family to us. We will never buy anywhere else. Thank you Royal!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Very trustworthy and dependable

I've been here to buy my last two cars. They are all very trust worthy and are very experienced with what they do!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Steve Sorensen

Drove up from the Springs to buy a TL They are a small family business who understand people. We worked with Rocio Pulido - she loves what she does and it shows. We want to adopt her. Wont hesitate to purchase here again

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 3.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Great place to get a nice car!

Went to Royal Automotive and Jay D. Ray did a great job working with us to get the car I really wanted! Great place to get a nice car!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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