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Mercedes-Benz of Palm Springs

(456 reviews)
Sales hours: 8:00am to 7:00pm
Service hours: 7:00am to 6:00pm
View all hours
Sales Service
Monday 8:00am–7:00pm 7:00am–6:00pm
Tuesday 8:00am–7:00pm 7:00am–6:00pm
Wednesday 8:00am–7:00pm 7:00am–6:00pm
Thursday 8:00am–7:00pm 7:00am–6:00pm
Friday 8:00am–7:00pm 7:00am–6:00pm
Saturday 9:00am–5:00pm Closed
Sunday 11:00am–7:00pm Closed

Reviews

(456 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews.

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Excellent Service

It it nice to know that you can get the service your vehicle needs without going out of the area. Jeff and Randy are a delight to work with! They are honest and professional. They go the extra mile for you.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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Dealer response

Thank you for sharing your honest review with us! We truly appreciate the feedback and it's great to hear that Jeff and Randy took good care of you.

Happiness is

I am very pleased with my service and treatment received at Palm Springs Mercedes.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Mercedes C300w

I was impressed by the service department?s professionalism and care through whole home pick up and return service process. Much appreciated during these difficult and and uncertain times.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Alfredo was a great help in getting the lease completed....

Alfredo was a great help in getting the lease completed. His knowledge and expertise made for a almost pleasant experience. Only wish the dealership was closer to me in east valley

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you for sharing with us! We are glad that we could get you into a new lease without too much trouble. We appreciate your review!

Mercedes-Benz GLB250

I got a good deal and am looking for a luxury suv so I decided to purchase a Mercedes Benz

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did not make a purchase
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Brenda Dryden and Todd Hickingbotham Rick! These...

Brenda Dryden and Todd Hickingbotham Rick! These professionals are true professionals in every sense! Brenda was their every step of the way through the special order process and every step of the way! And Todd, he covered every step of the checkout prices with the delivery of the car, he answered every question and was most appreciate ie and thankful for the business!! Buy a car from Mercedes Benz of Palm Springs you will not regret your decision! I have purchased other premium brands and these guys set the standard in every way!!!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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It’s hard to understand how Mercedes Benz of Palm Springs...

It’s hard to understand how Mercedes Benz of Palm Springs can say that they know we have choices where we can get our cars serviced when they are the ONLY Mercedes Benz house in the Coachella Valley. Another thing I find curious is that they ask you to call them if you have less than good feed back, they even provided the phone number to call...but they sign the the letter “Mercedes Benz of Palm Springs”. So WHO am I supposed to call? Nobody wants to step up and be responsible. Empty words. They don’t REALLY care or someone would put their name on the letter.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 3.0
  • Does recommend this dealer
  • Came in for service or repair
1 person out of 1 found this review helpful.

Maintenance Service on ML350

Easy to schedule appt. completed required service and washed car. Since it was during Covid19 times the in and out was super safe and handled in a way that took care of all clients. We immediately took the car on a 650 mile trip and the car performed perfectly. Thanks for handling all my concerns.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Excellent service! We were traveling through during the...

Excellent service! We were traveling through during the beginning of the Covid-19 shutdown, trying to get home to Iowa with our Sprinter RV. We showed up at 7:30 am and they checked out the problem that morning and ordered parts that were installed the following morning. We were on our way before noon the second day. Very professional and courteous, even washed our Sprinter van.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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Fast and efficient

Very courteous, very fast with check-in and check-out. Very efficient Dealership packed witha lot of very nice people. I will be ordering a 2021 AMG from them!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.