Central Avenue Nissan

Horrible horrible they are ripped off, I went there for knocking noise from the front car comes from chucks which are supposed to be part of transmission which still under warranty so I dropped the car at 8.am the tech told me to need three hours of work that will be $570, so I decided to stay there, I noticed the car was out after one hour from the service department and park. i went back to the tech asking him how long will take to get the car he said will need 2 hrs the mechanice working on your car its a big job . its a shame NISSAN to repp peopleoff , and job was not done i took the car to outside mechanice all what they did just tighting loosing nut by AXLe was making nosie which is takes 30 min to do the job .BUT nissan charged me 3 hrs labor for easy task .no integrity

This service department has turned into a ripoff department. Used to get great service and was willing to pay a little more for real nissan parts. Now it's lousy service for crazy high prices. What the heck happened. All the original service people are gone except the female service person.

Me and my wife purchased a beautiful car from Central Ave. Nissan. There’s a salesman there named Juan Estevez he was so very very helpful and worked hard and made sure that we were completely satisfied with our deal. I highly recommend Central Ave..Nissan and there Certified Team very good service.

5/13/2020 To Mr. James Rourke, owner Central Avenue Nissan Dear Mr. Rourke, You probably don't get involved in these matters, but I had a had an issue this morning that prevented me from buying a car at your dealership today. Yesterday, I inquired about a 2015 Nissan Rogue SV (stock # 13158U) for my daughter and spoke several times with a very polite salesperson, Eric. Since I reside in Great Neck, I asked Eric to give me a final out-the-door price for the vehicle. The price breakdown was $11,405.00 + taxes $1194.56 + Plates $202.00 + CPO $1995.00 + cash payment non rebate $450.00 - which made the total for the vehicle - $15,246.56. This morning I called and agreed to the price and asked to have an afternoon appointment to see and test drive the car. I was then told by Eric that there was a mistake and that because the car is a 2015 it cannot be a CPO vehicle. When I asked if the $1995.00 for the certification would be removed - bringing the price down to $13,251.51 he said no. He told me that the price would be that same that he quoted me - without the CPO status. I asked him why - and he handed me off to your GM, Nelson. Nelson explained that the price was going up on the car tomorrow and that your dealership already put a lot of money into repairs to make the car ready for sale. It almost appeared as though he was saying I should be grateful to get the car at the $15,246.56 price - even though it would not have the 7 year warranty. As a consumer, I found this very distasteful and one that did not reflect well on your dealership. I don't expect that this will have any bearing on this sale, but as business owner myself I thought you might have a concern about the optics of this transaction. As I am not certain that you will receive this message, I will follow-up with a letter. Very Sincerely Yours, Dr. Stein

I can’t believe the nasty minded people that works here. I leased a 2017 Nissan Sentra from here and when I took the car in for service they tried telling me I have to pay for a part that is under warranty, then they said I am responsible for the labor I had to fight with them for 2 days until they gave me back the car. Now that my lease is up I tried taking another car from them and they convinced me to leave money down on a car so the deal can go through. The deal did not go through and they refuse to give me back my money. I will never again lease a car from here and I Will be escalating this issue to corporate.

I normally don't write bad reviews for places because I get everyone is just trying to do their job but my experience at Nissan Yonkers was the worst dealer experience I've ever had. It didn't start out bad, the salesman took me for a test drive and I loved the car. I was actively looking and ready to buy. The salesman got me down to around what I wanted to pay per month with a certain amount down. I signed and gave an initial $500 deposit then things got bad. First, initially I had been told, the salesman would be taking my current Jeep lease back to the Jeep dealer and paying all fees associated with it. This turned into they would cut me a check to pay Jeep but they were unsure about any extra fees. Sketchy no? I agreed anyway. Then I went to speak with the finance person and what the salesman had failed to mention is the amount I agreed upon do put down didn't include taxes, fees, etc. So my down payment was $1000 more then I agreed to. Also, you are charged a fee for using a credit card (I've never had that before). I was over the entire situation and just wanted my $500 back. The salesperson insisted on trying to lower the price, etc etc, but at this point I didn't trust a word he said. One of the finance guys came over to speak with me and told me they don't usually give deposits back and they tried to work with me and he never had even heard of my previous leasing company (like that mattered in the situation?). I could not wait to get out of there at that point. Not only did I feel disrespected and lied to (probably partly because I was a young female by myself) but I felt incredibly discouraged to even keep looking at other dealerships. I highly recommend you avoid here unless you like hidden fees and pushiness. I was there for over 5 hours and left with nothing but a headache. I just bought a new car yesterday and let me tell you, it was the 100% opposite of that experience (no hidden fees or taxes, no one pushing me to buy anything, no one making me feel bad, no extra fees on my deposit of $5000 and the entire process was less than an hour and a half). If you can, avoid Yonkers Nissan. It's not worth the headache.

Special Thanks To Eddie Marrero for assisting me on Thursday, November 7th with my oil change. I do appreciate you. Also another shout-out to the Parts Department for assisting me as well. Thank You for your service 👍🏽

Always friendly and gets the job done! Wouldn’t trust any other mechanics to work on my vehicles. Professional and timely. Would definitely send anyone I know to buy, lease or service their vehicle(s) to Central Avenue Nissan.

Sales rep told me to allow them (Central Ave Nissan) to hold a $500 down payment until the following day, as a sign of good faith and after I declined the offer the following day, I tried requesting a refund and I was told that the "deal was approved" - even though I received a phone call telling me I was declined. Genera manager, Dawn Vitale, told me she can't return my money 'cause refunds aren't refundable on 'approved deals' .... I was never approved and have the info to prove it and instead she gave me owners info to email him describing the events that transpired and it's undetermined on how long I will see my refund.

An update on my earlier post....the work I had done cost $1288 vs over $1500 from Nissan. This does not include the additional $1500 worth of unnecessary repairs they recommended. Nissan likes to use the argument that their mechanics are specialized to deal with Nissan vehicles. Don't believe them, I'll take an experienced honest mechanic over any of the guys at Central Avenue Nissan. And Henry, the head of service....we can have a dialogue here on this site. I know the owners treat most of you guys poorly but sooner or later, you lie to the wrong guy, who doesn't blindly follow your recommendation and actually check your work.