Arlington Toyota

Bait and switch. I was quoted a price for a new vehicle over the phone. On the phone, I confirmed that they are charging MSRP. However, when I arrived, they said that they are selling above MSRP by $10,000!

Service area is very poorly managed. There is no service that takes less than 90 minutes. And expect them to say you need filters even if you just replaced them. Software upgrade to get Bluetooth took nearly 2 hours. And they charged $156. What a joke.

I recently purchased a 2023 Toyota Supra A91-MT edition here and was impressed with the entire experience. It was a long journey to find a dealership that was approachable and who wanted my business. Multiple other dealers I contacted were either rude or dismissive of customer questions. Arlington was great. They had the exact vehicle I was looking for, and it was priced less new than others were used! Ricky, Fred and Val were fantastic to work with. These guys were all friendly, personable and answered every question I had; as an out of town buyer that was a big deal. Ricky was my first point of contact and did a phenomenal job getting things started. Fred took it from there as my sales advisor. He welcomed any questions I had and was willing to respond on his personal number even off hours. Everything was pretty much ready to roll by time I drove there (~2 hours from home). Val in finance is a funny guy! He’s friendly, and doesn’t pressure or shove anything at you that you don’t want. All offerings (warranty, gap coverage etc were clearly explained). His stories about Russian dump trucks are hilarious to boot! In summary - this was a FUN, friendly experience. It’s how car buying should be. Thanks again guys!

Recently I purchased a 2023 Toyota Corolla Cross Hybrid from Arlington Toyota through sales associate Adam Ciemierzynski. He was very professional and pleasant to work with. He made the car-buying process so smooth, convenient, and fun. He went above and beyond to help me tread in my car and get the best payment option for not-so-great credit and Mauricio from the finance department made the process of signing paperwork effortless. I would recommend Adam to anyone if they looking to purchase a new or used car. He is the reason why I will always come back to Arlington Toyota.

I have never been treated at such a high level of disrespect and disregard. I went to the Toyota dealership in Arlington Toyota in Palatine, Illinois to look into buying a Toyota. I had been to Hyundai, Honda, and Kia before this. I asked about the possibility of test driving cars, and the sales rep informed me that that wouldn't be possible considering the only one they had was in the showroom. He was not accomodating, nor informative about if there were any cars to drive nearby. He stated that Toyotas are the best and none of the other cars I drove that day come close to the Toyota. He also said "we don't even have to try at our jobs to sell these cars". Regardless of the great reputation of Toyota, I wanted to drive the car to compare it with others. I wanted to see the handling of the car, as well as the acceleration and visibility. This man had a complete disregard for us and told me that the car would be sold by either today or tomorrow. He was pushy and said that in order to TEST drive the car, I would need to put down a deposit and wait 6 weeks to 6 months just to test drive it. He then told me that even if all of that happened, I would get whatever they brought in and would have to wait 6 months to 1 year for the car. While these may be facts, the manner in which he stated these was like he was above us. Again, I understand that Toyota is a stellar brand (which is why I went to the dealership in the first place), but I would've expected that Toyota would have hired a more professional rep to display and encourage their sales. I was completely disappointed to say the least, as the RAV-4 was my dream affordable car and I no longer want a Toyota due to the ridiculous and discouraging experience I had at Arlington Toyota.

You responded to the review I left yesterday by saying I should contact John Pitchford "Customer Relations Manager". When I call and asked for Mr. Pitchford, the person that answered the phone said "er, uh,... can you hang on?". I was then transfered to someone else who asked "who do you want to talk to?" I was again asked to hold on. After a couple of minutes on hold I hung up. It's obvious that John Pitchford is a made up person just like the mythical saleswoman "Ashly Bell" who emailed me 6 times yesterday about the vehicle I was interested in, yet when I called I was told"er, uh...it's her day off". Even more funny, when I arrived at the dealership I was told "she works at a different location". Funny how the "Customer Relations Manager" isn't even listed as an employee on this site. The lies and sleazy used car tricks just never end with you guys. Thankfully, I know it's not the entire industry so this weekend I will go to a REPUTABLE dealership and purchase a vehicle. Nice try though.

We are very happy to visit today. Akash and Pete both were very helpful, curtious and answer all of our questions. They both are good assets of the company.

I can't believe in this day and age that a large, well known dealership would still play the old dishonest games that used car dealers pulled for years back in the day. After contacting Arlington Toyota this morning about a vehicle they had advertised. I was assured in several emails that it was indeed on their lot and available. I told them that I would leave work early . I of course did not expect them to "hold " the vehicle but PLEASE contact if it is sold before I got there. They assured me that they would. At 4:30pm I contacted the dealership and was told it was still there and ready to be test driven. I showed up 30 minutes later and was told "it was JUST sold". I asked how was it possible that in 30 minutes someone came in, test drove, did the paperwork, and left in the vehicle? "Oh he paid cash" I was told. Really? Is there ANYBODY in the world stupid enough to believe that? And why in the world would I EVEN CONSIDER buying a different vehicle from a dealer that would play such sleazy games. Run, don't walk as far away from this place as possible.

They have many ways to engage with them so I filled out a form to ask for an out the door price for a specific vehicle. No trade in, no financing. They sent me a follow up text and email that basically says you have to come in to get a price. The reason is they have a large amount of add ons they say are already on the vehicle - high margin limited value items. Toyota is a good car, the dealer is harming the brand. I'm going to buy a Mazda instead. They actually gave me a price without add ons. Go somewhere else.

Stay Away!!! Bad Dealership!!!! Will lie about numbers!!! And when they say they care, they do not!! Never respond to emails or text I sent over paying for registration but they never did their end of it. Charged us way over asking price!! Stereo never worked.