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CarDirect

(1,001 reviews)

Reviews

(1,001 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of CarDirect from DealerRater.

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Excellent experience today!

Excellent experience today! I hate the car buying process but Adam was great to work with. He was super knowledgeable and helpful. Negotiating was a breeze with Anthony. Overall, wonderful experience! 5 stars!

Excellent experience today!

Excellent experience today! I hate the car buying process but Adam was great to work with. He was super knowledgeable and helpful. Negotiating was a breeze with Anthony. Overall, wonderful experience! 5 stars!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Ryan was very helpful and very easy to talk to.

Ryan was very helpful and very easy to talk to. Understood what I wanted and delivered. He was able to answer all my questions and help me find a vehicle I hope will last me a very long time!

Ryan was very helpful and very easy to talk to.

Ryan was very helpful and very easy to talk to. Understood what I wanted and delivered. He was able to answer all my questions and help me find a vehicle I hope will last me a very long time!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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STAY FAR AWAY FROM THIS DEALERSHIP IF YOU DONT WANT TO BE

STAY FAR AWAY FROM THIS DEALERSHIP IF YOU DONT WANT TO BE CON SCAMS DISRESPECTED CURSED OUT PUT OUT LIED TO AND THEN IGNORED

STAY FAR AWAY FROM THIS DEALERSHIP IF YOU DONT WANT TO BE

STAY FAR AWAY FROM THIS DEALERSHIP IF YOU DONT WANT TO BE CON SCAMS DISRESPECTED CURSED OUT PUT OUT LIED TO AND THEN IGNORED

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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I was excited to get the car.

I was excited to get the car. Sharon person that helped me out. Make sure the car got everything fixed before I was able to drive off the light and it was mine. The process was fast and easy. I’m excited to see her again when I get my next car that’s a little bit better than the one I bought this time. Great experience they weren’t too pushy, they help me out, especially since I’m a disabled veteran. Would recommend!!!!

I was excited to get the car.

I was excited to get the car. Sharon person that helped me out. Make sure the car got everything fixed before I was able to drive off the light and it was mine. The process was fast and easy. I’m excited to see her again when I get my next car that’s a little bit better than the one I bought this time. Great experience they weren’t too pushy, they help me out, especially since I’m a disabled veteran. Would recommend!!!!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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DO NOT BUY FROM THIS DEALER.

DO NOT BUY FROM THIS DEALER. After a long search, I purchased a 2017 Toyota Tacoma for my small business from Car Direct. Upon delivery I was told the check engine light had just come on and it was a crankshaft position sensor, a common problem on these trucks. I was told not to worry, I had a warranty that would cover any drivetrain issues for 90 days. When I took it to the dealer for the sensor replacement it was discovered to be a fully blown motor. The engine replacement would cost over $8000 (used motor). They also told me (and I have since confirmed) that Car Direct had never used the money I paid for a warranty to start any actually warranty. The dealer pointed this out when they matched the warranty company name to the VIN. So after buying a well researched truck with good CarFax, I have also had to pay over $8000 for a motor replacement. Car Direct said they would only cover $1500 when they admitted the warranty was never paid for. That’s what they say the warranty would have covered, $1500, which was clearly not “all drivetrain issues.” AVOID THIS DEALER AT ALL COSTS.

DO NOT BUY FROM THIS DEALER.

DO NOT BUY FROM THIS DEALER. After a long search, I purchased a 2017 Toyota Tacoma for my small business from Car Direct. Upon delivery I was told the check engine light had just come on and it was a crankshaft position sensor, a common problem on these trucks. I was told not to worry, I had a warranty that would cover any drivetrain issues for 90 days. When I took it to the dealer for the sensor replacement it was discovered to be a fully blown motor. The engine replacement would cost over $8000 (used motor). They also told me (and I have since confirmed) that Car Direct had never used the money I paid for a warranty to start any actually warranty. The dealer pointed this out when they matched the warranty company name to the VIN. So after buying a well researched truck with good CarFax, I have also had to pay over $8000 for a motor replacement. Car Direct said they would only cover $1500 when they admitted the warranty was never paid for. That’s what they say the warranty would have covered, $1500, which was clearly not “all drivetrain issues.” AVOID THIS DEALER AT ALL COSTS.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Run from this company

They lie - the cheat you - the tell you its a great car! But under the hood - where you can’t see, is a piece of xxxx! The don’t stand behind their cars. The owner want only to make lots and lots of money!!! Beware LOOK EVERYWHERE AND RUN!!!!!!!!

Run from this company

They lie - the cheat you - the tell you its a great car! But under the hood - where you can’t see, is a piece of xxxx! The don’t stand behind their cars. The owner want only to make lots and lots of money!!! Beware LOOK EVERYWHERE AND RUN!!!!!!!!

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process 5.0
  • Quality of repair 1.0
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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They did not actually have the vehicle they advertised

They did not actually have the vehicle they advertised and still keep re-advertising it!

They did not actually have the vehicle they advertised

They did not actually have the vehicle they advertised and still keep re-advertising it!

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
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BEWARE

BEWARE! Traded in my vehicle here and never should have. The car I traded in for broke down within 15 minutes of leaving the lot. They took it in for repairs and kept the vehicle for 3 weeks for a repair that take one day. I kept calling and they kept telling me excuses and lying about what was wrong. I’ve read reviews similar to issues I had so if you were smart take your business elsewhere. Worst mistake I’ve ever made. Avoid the sketchy paperwork they make you sign because now I’m having to pay for these repairs. Cars are not serviced like ads state. Bought at auctions and sold to you like a chump.

BEWARE

BEWARE! Traded in my vehicle here and never should have. The car I traded in for broke down within 15 minutes of leaving the lot. They took it in for repairs and kept the vehicle for 3 weeks for a repair that take one day. I kept calling and they kept telling me excuses and lying about what was wrong. I’ve read reviews similar to issues I had so if you were smart take your business elsewhere. Worst mistake I’ve ever made. Avoid the sketchy paperwork they make you sign because now I’m having to pay for these repairs. Cars are not serviced like ads state. Bought at auctions and sold to you like a chump.

Rating breakdown (out of 5):
  • Customer service 3.0
  • Buying process 2.0
  • Quality of repair 2.0
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Crooks — buyers beware

If you want a problem buy from them! They say they are customer friendly and reliable they aren’t - they are selling products they know to have problems and don’t make it right!

Crooks — buyers beware

If you want a problem buy from them! They say they are customer friendly and reliable they aren’t - they are selling products they know to have problems and don’t make it right!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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DON'T BUY FROM CROOKS

Bought I GMC Acadia from them with in two days it started to fall apart and they refused to fix what they said they would fix lucky me I took the piece of junk back and got my down payment back If you want to get robbed for your hard earned money go to car direct other wise go else where

DON'T BUY FROM CROOKS

Bought I GMC Acadia from them with in two days it started to fall apart and they refused to fix what they said they would fix lucky me I took the piece of junk back and got my down payment back If you want to get robbed for your hard earned money go to car direct other wise go else where

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process 1.0
  • Quality of repair 1.0
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did not make a purchase
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