Reviews
Write a reviewGreat car salesmen
The salesmen were great, the facility was great. However, I was a little disappointed with the customer service in the service department. Specifically, I am referring to the fact that letting me know the status of my car took 3hrs and several phone calls. The service writer that was handling my car was apparently busy, I understand that. However, I think that other service writers should be able to check and get me answers. My service writer should be able to yell across the room and say We are still working on it or something to let me know what I should do. Maybe I am too picky.
- Customer service 3.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Good morning Proud Father. My name is Hillary, I am a Customer Relations Specialist here at Haddad Dodge-Kia. I just wanted to Thank You personally for the 4 Star review! I am pleased you had a great Sales experience at our dealership. I apologies that we couldn't get to you sooner about your vehicle in Service, our Writers are very busy. Most of the time they do a great job of helping each other out, it may have been a hectic day for them. I will talk to them about further helping customers in the waiting area. I hope your vehicle is doing great and is performing to your satisfaction. If you have any comments or questions about anything please feel free to contact me directly via email hillary@haddaddodge.com or (661)398-0264 ext 261. Again, I'd like to Thank you for being a valued customer and look forward to seeing you on your next visit!
Efficient Service Advisor Andrea Tilley
HAD A RECALL SENT TO ME AND HAD TO GET MY TRUCK INSPECTED PER RECALL. ALL WENT WELL, BUT MOST IMPORTANTLY WHEN I SEE ANDREA I CHECK IN TELL HER WHAT'S UP AND THEN RELAX IN THE WAITING AREA. SHE HANDLES EVERYTHING ELSE! USUALLY TIMELY IF THE MECHANICS ARE NOT TOO BUSY. UNFORTUNATELY THEY HAD TO REORDER A PART WHICH GOT MISPLACED? SO I'LL HAVE TO GO BACK TO SERVICE. NOT HAPPY ABOUT THAT BUT IT'S ALWAYS GOOD TO JUST SAY HI TO ANDREA. OVERALL DODGE MAKES THINGS RIGHT IF THERE'S A PROBLEM. LOVE MY 3500 DUELY PICKUP AND HIGHLY RECOMMEND THIS TRUCK TO ANY AND EVERYONE!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Good morning Tehachapi. My name is Hillary, I am a Customer Relations Specialist here at Haddad Dodge-Kia. I just wanted to Thank You personally for the 5 Star review! I am pleased that we have the great Staff we do to make you feel comfortable not only at the Dealership but with your Service Writer Andrea! She is one of our best employees and I will make sure she sees this! I apologies for the part situation and that you have to come back again, we will have this taken care of for you in no time when you return. I hope your vehicle is doing great and is performing to your satisfaction. If you have any comments or questions about anything please feel free to contact me directly via email hillary@haddaddodge.com or (661)398-0264 ext 261. Again, I'd like to Thank you for being a valued customer and look forward to seeing you on your next visit!
Diagnosis and repair took to long
over all I was happy with the repair job on my dodge grand caravan, however I was very disappointed in the length of time the diagnosis took. I made an appointment for Monday morning at 8am dropped my van off and that afternoon they called and told me that they had not had time to look at my van yet and wanted to keep it over night. the following day I never received a call so I called the dealership that afternoon about 1pm and was told they had just finished diagnosing it and that my barring in my alternator was bad and needed replaced. but it still ended up taking an additional 24 hours to do the repair. In the end my van was in the shop from Monday morning at 8am til Wednesday at 2:30pm. I think that was bit excessive for diagnosis and repair considering I had called the prior week and set up an appointment.
- Customer service 3.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 3.0
- Does not recommend this dealer
- Came in for service or repair
- Did make a purchase
Good morning Jennn. My name is Hillary, I am a Customer Relations Specialist here at Haddad Dodge-Kia. I apologies for the length of time it took to get your vehicle completed. I will talk to our Service Department about the time concern, would hope that you could give us another chance so that you would want to recommend us to your Friends and Family. On the other hand I am very pleased that you got your vehicle back and it is working to your satisfaction. If you have any further questions or concerns please feel free to contact me via email hillary@haddad.com or phone (661) 398-0264 ext 261. I want to again thank you for your review and we hope to see you on your next visit! Thank you for being a valued customer of ours.
No problems
Oil change with not problems. Clean waiting area with complimentary coffee.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Good morning Wayne. My name is Mathew and I am a Customer Relations Specialist here at Haddad Dodge-Kia. I just wanted to Thank You personally for the 5 Star review! I am pleased you had a great experience at our dealership. I hope your vehicle is doing great and is working to your standards. If you have any comments or questions about anything, feel free to contact me directly via email matt@haddaddodge.com or (661)398-0264 ext 226. Again, I'd like to Thank you for being a valued customer and look forward to seeing you on your next visit!
Just what I asked for.
I appreciate that the service representative was able to track my prior service to help me determine the work which needs to be done. I appreciate the coupons I was able to use to reduce the cost of the service (I still think $165 is too much to service the rear differential). Andria worked with me to get my vehilce back to me when I needed it. thanks, David Halsell
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Good morning Blender. My name is Hillary, I am a Customer Relations Specialist here at Haddad Dodge-Kia. I just wanted to thank you personally for the 5 Star review! I am pleased you appreciate our Service Representative Andrea. She is one of our best and I will let her know about your review! I hope your vehicle is doing great and is working to your satisfaction. If you have any comments or questions please feel free to contact me directly via email hillary@haddaddodge.com or (661)398-0264 ext 261. Again, I'd like to Thank you for being a valued customer and look forward to seeing you on your next visit!
Service Visit
This dealership has an Outstanding Service department. I took my car in for some work and had it back in less than four hours. I have two Dodge brand vehicles and always take them here for all my service needs.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Good evening Zeke1. Hello my name is Hillary, I am a Customer Relations Specialist here at Haddad Dodge-Kia. I just wanted to Thank You personally for the 5 Star review!We are so thankful you have such an awesome outlook on our Dodge Service Department! If you have any comments or questions, feel free to contact me directly via email hillary@haddaddodge.com or (661)398-0264 ext 261. Again, I'd like to Thank you for being a valued member of our family and hope to see you again on your next visit.
Charger Owner
I love driving around in my Dodge Charger. When the family goes anywhere we take the Charger. I
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Good Morning "Dodger Blue". My name is Mathew and I am a Customer Relations Specialist here at Haddad Dodge-Kia. I just wanted to Thank You personally for the 5 Star review! I am pleased you are enjoying your new vehicle. If you have any comments or questions, feel free to contact me directly via email matt@haddaddodge.com or (661)398-0264 ext 226. Again, I'd like to Thank you for being a valued member of our family and hope to see you again on your next visit.
oil change-rotate tires
over all experience very satisfactory and timely this time.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Good morning "Have none". My name is Mathew and I am a Customer Relations Specialist here at Haddad Dodge-Kia. I just wanted to Thank You personally for the 5 Star review! I am pleased you had a great experience at our dealership. I hope your vehicle is doing great and is working to your standards. If you have any comments or questions about anything, feel free to contact me directly via email matt@haddaddodge.com or (661)398-0264 ext 226. Again, I'd like to Thank you for being a valued customer and look forward to seeing you on your next visit!
Nicks review
My experience at Haddad Dodge was great the service personel was very polite and friendly. Ive had prior experiences were it was not as pleasing, but its all different now. I am pleased to share that i will be returning for future maintense and repairs for my truck. Thank you
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Good morning Nicko. My name is Mathew and I am a Customer Relations Specialist here at Haddad Dodge-Kia. I just wanted to Thank You personally for the 5 Star review! I am pleased you had a great experience at our dealership and that they were able to meet your standards. I hope your vehicle is doing great and is working to your standards. If you have any comments or questions about anything, feel free to contact me directly via email matt@haddaddodge.com or (661)398-0264 ext 226. Again, I'd like to Thank you for being a valued customer and look forward to seeing you on your next visit!
good quick service
Had my truck in for recall repair of AC/Heater. Good quick service in and out in under an hour.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Good afternoon marky. My name is Mathew and I am a Customer Relations Specialist here at Haddad Dodge-Kia. I just wanted to Thank You personally for the 5 Star review! I am pleased you had a great experience at our dealership. I hope your vehicle is doing great and is working to your standards. If you have any comments or questions about anything, feel free to contact me directly via email matt@haddaddodge.com or (661)398-0264 ext 226. Again, I'd like to Thank you for being a valued customer and look forward to seeing you on your next visit!