Toyota of San Luis Obispo

Just like most car dealers, just know that they are 100% out to separate you from your money. First and foremost. That’s their goal. I bought a 3-service maintenance plan that they are continuing to hawk. Nowhere on the flyer for it does it say it expires. You’re buying 3 in advance. Why would that expire? In the small print of the contract (“Read the contract, sir”), it expires within a timeframe where those with PHEV would never in a million years come in for. Absolutely absurd! I’m pleased with our RAV4 PHEV, but zero chance I ever buy from Toyota SAN Luis Obispo again!

Horrible customer service and care. Within a year of buying my "certified preowned car" it began to have issues with the automatic doors. The doors would open by themselves while I was driving with my petrified young children in the back. When I brought my car in for service I was told no loaner cars would be given. I then set up a rental car while my vehicle was being serviced. My vehicle was fixed under warranty and a recall. I was told that my rental car should be covered so I called the Toyota Service Department back to verify that. I spoke to a man at the service department and he assured me that yes everything including the rental was covered. He advised me to drop off the rental at the dealership and the rest would be taken care of. I followed this employees directions and left. Two days later I saw charges on my card from Enterprise. Well I come to find out that my rental was not covered because the recall for my doors was "not available yet". After much debate with the incompetent Manager Nicole I have to in fact pay for the rental even though the fix was labeled under warranty and recall. I also ended up having to pay an extra two days for the rental car while it was sitting at the dealership due to the instructions I received from the service department. In total I'm looking at over 800 dollars in rental car fees. I am very disappointed with the lack of communication and customer service this dealership has. I will only go to local body shops in the future. Overpriced cars and horrible service. Go elsewhere!!

I purchased a used Toyota Tundra from this dealership, and just one day after driving it off the lot, I noticed the fuel gauge wasn’t working properly — it gets stuck on “full” and doesn’t update until I refill the tank again. I called the dealership multiple times and was told that the sales representative Eddie would handle it. While he initially promised to check with the service department for a solution, it’s been nothing but delays and vague responses since then. It feels like they’re just dragging their feet instead of taking responsibility for an issue that showed up immediately after purchase. Very disappointed with the lack of follow-through and accountability.

Jose Hernandez was super helpful and went out of his way to make sure I had an honest and pleasant experience. He did not disappoint! Toyota San Luis Obispo was awesome dealership to work with. Highly recommend it.

Went to. The San Luis Obispo Toyota To buy truck for son had the pleasure of dealing with Jose.H Was A straight shooter, no. B.S. The whole team worked hard to get us a low payment and Interest rate. Would recommend checking them out if you're looking for a vehicle.

Do not come here. Wait times are 2+ hours WITH an appointment. Service center is overbooked and understaffed.

Great experience while helping my mom buy a car. Paul in the finance department was wonderful as well!

ONE STAR NO STARS deserved... I used to believe in Toyota, NO MORE! This dealership is unbelievably unresponsive to customer service. Completed EFI service work and discovered damaged part due to mechanic on 9/5/23. (punched a hole through the air assembly) Attempted to resolve the issue after several attempts, displaying evidence photos of before and after. It is now 11/29/23 despite indifference to "we'll get back to You," from Business Manager and three different service managers, The $421 parts remains damaged following a simple EFI service.

Erick was excellent, he was able to get me the deal I wanted and was easy to work with

The sales staff acted like they were doing me a favor when in fact, they would not have jobs without customers. They expected me to sign a paper stating that I will try to work things out with the sales rep before posting a negative review so Toyota SLO knows there are issues. Their Core Values- “accountability, servant mindset, and integrity” were severely overlooked. The only reason I purchased here was because my car should have arrived in less than 30 days since it was already in So. Cal. Less than a week after signing the paperwork with B. Rivera, I received this email…” I did want to remind you that you’ll be receiving an email that asks you to review your experience. Just so you will know, my compensation is directly tied to this review.” He said my warranty starts the day I signed the paperwork though the car did not arrive for 32 days. Bob did not know “The factory coverage warranty period begins the first date the vehicle is delivered to the original purchaser. Basic Coverage is 36 months/36,000 miles, whichever occurs first.” He’s should know why delivery date does matter in regards to a warranty. Bob said, “Every Thursday or Friday I will send you an update on your car’s movement through the Long Beach Port process.” He did not contact me with updates. I had to call every week to check on the status. Finally, I received a call that “Your car will be here Thurs-Sat.” I had to call Sat at 5 PM to find out it was delayed again as Bob never called me. There was zero follow through from him. Bob said “I got you a deal.” He had absolutely nothing to do with the price as there is no negotiating at any dealer in the state right now for new Toyotas. The demand outweighs the supply. When I called him out on his lie, Bob added, “We don’t charge extra here!” Only one of the dealers I checked does and again, Bob had nothing to do with Toyota SLO’s pricing on a new car. Bob expected me to sign off a check list without going over it (verify vin, sales rep has gone over vehicle with me, etc.). When Bob was unable to set up the app in my vehicle, he said” Your android phone does not work with this vehicle because it is old (It’s one year old)” and he tried to make me feel bad for not having an iPhone. Bob did not know how to set up the technology and finally called a 23-year-old over to do it after wasting a great deal of my time. I think it’s time that Bob Rivera retires because he just doesn’t care. When trading in my car, Bob said my car had expired tags (April 2024) and “We don’t give you what you see on the internet, we give you the bank rate.” What does that even mean? He asked, “Where did you get that coupon for an additional $500 for your vehicle’” when it is on Toyota SLO’s website that they will pay $500 above KBB fair market value. He added, “Show me where you found that!” I was not given KBB fair market value for my car, but was exhausted by this point When I spoke the manager, Bryson D., he said “Your car is ‘on the rail” and was in Woodstock and now is in Mira Loma.” He could not tell me what “on the rail” meant or that Woodstock is the town in Ontario, Canada where the car was manufactured and that Mira Loma is in Riverside County, Cal. He could not explain how or why my car supposedly traveled 60 miles from the port of Long Beach inland to Mira Loma and had been sitting there for weeks. It really looks bad when a manager does not know what is going on. He threatened, “Once the car arrives, you have two days to pick it up!” Or what Bryson? We don’t even know when the car is truly arriving; what if I am out of town? Bryson said, “Well, we will work with you.” Again, like Toyota SLO is doing me a favor. He refused to speak to me in person when negotiating the trade in.