Auto House

Olivia did amazing and helped us quickly. I brought a car here from Dan 8 years ago and now I’m back again. Thank you Olivia and Dan for being amazingly friendly and making sure we went home with a comfortable price and fit budget. Truly grateful.

Great experience with so many options. I bought a Malibu and they had so many to pick. I would go back again

Highly recommend AUTO HOUSE. Specifically DAVIN SYKES!! Thank you for your great service, the help and opportunity to purchase our 2015 VW BEETLE!! DAVIN SYKES!! you deserve 10+ Stars for your kindness and service you provided with our purchase!! ONE LOVE! From The H family!

Great place to purchase a vehicle... they worked with me & my financial situation. Got a great approval & a great car!

Went in to look at a vehicle, the advertised price is with their discounts which is 1000 off with a trade in and 1500 off if you finance with them. "Discounts" but add it back with forced add-ons, tints, tracker, and door guards. 600 each totalling 1800 back onto the price. They swear up and down that they are doing us a favor by lowering the price lower than it's retail value but at the end of the day it will still be retail value with their add ons that are not negotiable apparently. To add, I gave permission to run my credit to see what numbers we get, the numbers were high and when I asked what my apr is the salesman said not to worry about that ... Like really?, when I said no he said the higher manager will talk to the bank, why did my life lock for my credit informed me that someone is trying to push a loan through, I never gave permission to push it through let alone sign anything. Thankfully I have my credit locked and frozen to prevent things like that. Overall terrible experience, no care for the customers financial situation but at the end of the day we are just numbers to them Avoid this place

Do not shop here!! They will lie about the price of the car and change the price during the deal, but not for less, they will add more to the price for no reason. They will upcharge for options that they say they added to the car but didn’t. They will also upcharge you for not using their financing. If you would like to experience the worst possible deal with a slimy used car salesman then by all means shop here, otherwise stay away at all costs.

Great service, great experience, I will be back when I am ready for my next vehicle

Beware of AUTOHOUSE they are scammers!! They will get you down there with their deceptive online prices, but you will end up paying far more with additional hidden fees! Be warned, be sure to ask for all the paperwork that you signed, do not leave without this! Make sure to look over everything, (all charges) do not let them have you sign so fast that you do not know what you are signing, they are fast talkers for sure!! I was also charged $3500.00 for a warranty and a $2000.00 Theft Benefit and still have no clue what this is? Along with other charges.. I asked the General Manager Dan, and of course he did not answer me either Doing a little research myself I found to be very interesting is that if you go to AZ Corp Commission and look up Autohouse you will see the same Atty as Statutory Agent to all of these different Autohouse locations.. along with Where they get your Warranty from “Ascent” also under the same… Long story short I lost 8000 from the 2nd car I was going to purchase from these shady people, I did go to Atty General’s office and tried to fight it there. But the Atty for Autohouse Adam D who is also Statutory Agent for all the Autohouse LLC, Autohouse of Phoenix, Autohouse of Scottsdale & Ascent (Where they do the Warranty’s from) “you can see where this is going” I hope that Karma if anything get’s them where it hurts they should be ashamed of themselves!

This place is a scam, if you buy from here make sure you don’t sign anything unless they go over each page with you! Read exactly what you’re signing and most importantly pay attention to the price they quoted you and what they are trying to add in without you knowing it! They will add as much as they can, really best to buy from a reputable company, as they were when they were called Collection of Scottsdale! We made the mistake of trusting them and they added in an extra $9000 which included a service contract and Gap insurance that were never even mentioned and this wasn’t even including taxes and registration! Didn’t honor price we were quoted by manager, then added in ceramic tint for $699. And $1495 for Theft benefit (what the heck is that) Also make sure that you get copies of what you sign, how would this not be automatic?? How sad that they are exactly what car dealerships are trying to no longer be known for! The owner of Auto House should be ashamed because Collections of Scottsdale were a reputable company!!

DONT EVER BUY A CAR HERE! This is the worst place to buy a car. I worked with the Marcella & Frenchy. They got me in the car but the car had blinking mileage and I smelt coolant. I brought the car back the next day and they said they would fix the issue of the mileage and nothing was wrong with the a/c unit. Well… not even 6 months later, the engine went out and hadn’t had the vehicle for a year, let alone 8 months. So I cancelled the gap insurance and Auto House is NOW refusing to issue the gap insurance check to the Finance Company. They are giving excuses stating they moved from Tempe to Phoenix (claiming it’s a “different” business) and they are not responsible for anything pertaining to the Tempe Location but still have some of the same individual working at this new Phoenix Location. The individual at this company has now asked me to stop calling this morning because I have questions. They refuse to answer questions as to WHY the Tempe location closed. I’m really considering a lawsuit now. But they will offer me a discounted rate for a new/used engine. CRAZY. They could have replaced the engine under warranty the day after I bought the 2016 Chrysler 200. Jeff at this Phoenix location has no useful information and appears not to be a help either. How is a check sent to your company, no one has documentation of it and I’m given a address to write a letter to inquire about my check. This is unacceptable business practices!