Reviews
Write a reviewAVOID COMING HERE
This has got to be one of the worst dealerships I have ever gone too. They don't care about there customers all they care about is the money the guy that helped me purchase my car was a cool guy but when I came back for help and service everyone else was just horrible , they have the worst customer service , very unorganized, and for the worst part kept sending me back and forth (all I was trying to do was a get my wheel lock key back that went missing after I took it in to there service center WHICH I HAVE STILL NOT RECEIVED BACK )between there dealerships what kind of business is that. I'm leaving customer service at no answer simply because there isn't a option for no starts they deserve no stars
- Customer service —
- Buying process 3.0
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
- Did make a purchase
We are sorry to hear about the experience that you had at our dealership, Luis. We assure you that 100% customer satisfaction is our utmost priority and would like the chance to further understand what happened. Please contact me at your earliest convenience so we can resolve your concerns. Sincerely, Samantha Helton | samanthahelton@toyotasunnyvale.com | Customer Relations Manager
Mirai Purchase
From the moment we inquired about the Mirai, Lang was exceptionally responsive, informative, and professional. His expertise and salesmanship allowed us to consider leasing this forward-thinking vehicle, without being pushy or aggressive. We were more than pleased with the experience we had with Lang and with Sunnyvale Toyota.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you for your review and business as a customer, Kathy. It is our goal to provide every one of our customers with the kind of excellent service you described and we're glad Lang achieved that. Once again, we appreciate your business and hope you'll keep in touch for your future car needs. Also, please don't forget to take advantage of the complimentary, 119-point annual inspection that we provide as part of our "10-Point Value Guarantee." Sincerely, Diana Kennedy | dianakennedy@toyotasunnyvale.com
Only place I considered for my car purchase
Car hunting can be stressful. There are so many pushy dealerships and salesmen, so seeing Diana's cheerful face and smile made me feel welcome from the beginning! Throughout the entire process, this dealership worked with me in order to get the best price possible for my new 2017 Corolla when no other dealership would. I was apprehensive to buy a new vehicle but Pranay, Mike and Diana made me leave feeling highly satisfied and part of their team. Great deal, great staff, and I'm really happy with my purchase here.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Your great feedback truly made our day. We work incredibly hard to exemplify our commitment to customer care and I am glad that our team was able to show you what we strive to deliver. We look forward to making sure that you enjoy your car for many years to come. Oh, and don't forget to take advantage of our complimentary, 119-point inspection we offer as part of our "10-Point Value Guarantee." Sincerely, Diana Kennedy | dianakennedy@toyotasunnyvale.com
Amazing Customer Support!
Purchased a 2015 Toyota Rav (in 2017) and had gone to a LOT of different dealerships. My experience with Socrates definitely takes the cake. He was helpful without being pushy, honest and enthusiastic. He was actually really funny and fun to talk to also. But MOST importantly he was patient and informative with making me feel 100% secure on my decision. Highly recommend!
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Thank you for your review and for choosing our dealership. I'm happy that you enjoyed your purchase experience working with Socrates. Thank you again for your business and don't forget about the 119-point inspection we provide for complimentary as part of our "10-Point Value Guarantee." Sincerely, Diana Kennedy | dianakennedy@toyotasunnyvale.com
Matching price
Did not take too long to buy a car because we knew the price
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you for this amazing review, Vince. We really appreciate your business. Don't forget to take advantage of the complimentary, 119-point annual inspection that we provide as part of our "10-Point Value Guarantee." Sincerely, Diana Kennedy | dianakennedy@toyotasunnyvale.com
Absolutely pleasant Experience at Toyota Sunnyvale
I had a wonderful experience at Toyota Sunnyvale. My salesperson was Dhanen Shah. He made the process amazingly quick and easy. I'm a very indecisive person and he had a lot of patience with me and seemed like he genuinely cared about what better suits my needs. Shah took the time to sit down and show me all the new features in my car and was very knowledgeable about the Tacoma I purchased. In the past I have dealt with salespeople who are very pushy and just looking to make a sale but he was different. I feel that I got a great deal on my car and I absolutely love it. Thanks Shah! I will definitely recommend you and Toyota Sunnyvale to others.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
I am happy to hear you are enjoying your purchase. At Toyota Sunnyvale, we strive to answer every question and address every concern, and it's encouraging to know Dhanendra was able to show you dedicated and personalized service. We hope you are enjoying your new car, and please don't forget to take advantage of the complimentary 119-point inspection we offer to all of our customers once a year as part of our "10-Point Value Guarantee." Sincerely, Diana Kennedy | dianakennedy@toyotasunnyvale.com
Many thanks for providing the best deal in town
I was looking for an affordable used car which can also run for long stretches once in a while. I went to the dealership by reading some reviews about them online and Man! I was surprised. In the parking lot itself, we were greeted by this amazing sales person 'Raj George', who showed us different options based on our budget. He showed two models of Toyota Corolla - 2014 & 2016. I took them for test drives and liked them both. Both had very few miles on them. In the end I settled in for the 2016 model. I went in the next day to complete some formalities and drove the car home in a couple of hours. Overall it was a really good experience for me purchasing the car from them. Hope they keep the same level of service when I take my car for some maintenance work later (if needed).
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Thank you for your review and for choosing our dealership, Pranay. I'm happy that you enjoyed your purchase experience and I'm looking forward to having you again in the future. Until then, don't forget to take advantage of the complimentary, 119-point annual inspection that we provide as part of our "10-Point Value Guarantee." Warm regards, Diana Kennedy | dianakennedy@toyotasunnyvale.com
prius family
I bought my wife a Prius from Toyota Sunnyvale. We spoke to Praneet over the phone made an appointment an stopped by for a test drive. The over all experience was cool. No hassle pricing and straight forward answers. thank you
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Thank you for recognizing your experience at our store, Chris. It is great to know that Praneet was able to provide you with a pleasant time purchasing your wife's car. If you ever have any automotive needs in the future, don't hesitate to contact us at any time. Oh, and don't forget to take advantage of our complimentary, 119-point inspection we offer as part of our "10-Point Value Guarantee." Warm regards, Diana Kennedy | dianakennedy@toyotasunnyvale.com
great ppl and great service
RAJand BART both were excellent..........................thanking you both of you for your great customer service....
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Thank you for taking the time to submit this awesome feedback. Hearing that you received "excellent service" from our team is always encouraging and reassures us of our commitment to our customers. Oh, and don't forget to take advantage of our complimentary, 119-point inspection we offer as part of our "10-Point Value Guarantee." Sincerely, Diana Kennedy | dianakennedy@toyotasunnyvale.com
Great shopping experience
I bought car yesterday from Praneet. Good experience, very honest and quick. Showed me everything I needed on my new car.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Arokiraj, I appreciate you taking the time to leave us a great review. I am pleased to hear Praneet did a great job in assisting you in your purchase. Since you purchased your car from us, don't forget that we offer all of our customers a 119-point annual inspection at no extra charge as part of our "10-Point Value Guarantee." Sincerely, Diana Kennedy | dianakennedy@toyotasunnyvale.com