Reviews
Write a reviewGreat Service
We are very happy with Omid's service. He is excellent and very knowledgeable. We highly recommend him as the sales.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hello Peiyi and thank you for the kind words. We couldn't be happier that Omid was there to provide you with such exceptional service. Thank you for your recommendation as well and congratulations on your new car. Be sure to take advantage of the complimentary, 119-point annual inspection that we offer as part of our "10-Point Value Guarantee." Sincerely, Diana Kennedy- GSM- dianakennedy@toyotasunnyvale.com; 408-245-6640
Outstanding & faster service, good coffee
Service was faster than used to be, before I had to wait a "long time" for somebody to check my car and start helping me, this time was faster and the service outstanding.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Jorge, Thank you so much for your review. We really appreciate your business and are so happy that our team could provide great service to you and your vehicle. We look forward to serving you again. Also, don't forget about the complimentary, scheduled shuttle service that we provide as part of our "10-Point Value Guarantee." Sincerely, Gene Ramirez Service and Parts Manager, generamirez@toyotasunnyvale.com
Great service, friendly people
The friendly people, efficient service operation and convenient hours make this the best dealership I have been to. I would recommend to anyone in the area.
- Customer service 5.0
- Buying process 4.0
- Quality of repair 5.0
- Overall facilities 4.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for stopping by to leave this wonderful review, Lynn. Our staff prides itself on providing efficient and friendly service to every customer that comes to our dealership. I'm happy to see that your visit reflects these values. If you need anything else for your vehicle, please let us know. Also, we would like to remind you of our complimentary scheduled shuttle service as part of our "10-Point Value Guarantee" for the next time you visit us. Sincerely, Gene Ramirez Service and Parts Manager, generamirez@toyotasunnyvale.com
Superb service
I really liked how the service manager explained everything that was done. He showed me what warranty I purchased and how much time/mileage was left.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thanks for your nice review, Marlita. We take pride in customer service and always make sure our customers know everything that is going on! We strive to provide excellent customer service, and we're glad that this was the case for you. Please let us know if there's anything else we can do for you. Don't forget about the complimentary, scheduled shuttle service that we provide as part of our "10-Point Value Guarantee." Sincerely, Gene Ramirez Service and Parts Manager, generamirez@toyotasunnyvale.com
First service for a certified car
Made the appointment very easy. All staff were nice and patient. Quick and clear instruction. I especially like the Kid's space which can settle my two-year-old daughter.
- Customer service 4.0
- Buying process 4.0
- Quality of repair —
- Overall facilities 4.0
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you so much for taking the time to share your feedback with us, Suifeng. I am happy to hear that you were pleased with our customer service and facilities. Please visit us if you have any concerns about your car. Also, don't forget that we provide a complimentary, scheduled shuttle service as part of our "10-Point Value Guarantee" if you ever bring in your car for servicing. Sincerely, Gene Ramirez Service and Parts Manager, generamirez@toyotasunnyvale.com
Great Service Excellent People
great service and friendly people and ready and willing to help from the initial service personnel to those that bring me back my vehicle.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Baimba, We appreciate you working with our service department to keep your vehicle in tip-top shape. Please don't hesitate to call if you need anything else for your vehicle. Don't forget we provide every customer with scheduled shuttle service at no extra charge as part of our "10-Point Value Guarantee." Sincerely, Gene Ramirez Service and Parts Manager, generamirez@toyotasunnyvale.com
Getting great service for about 6 years
Glad to get a great service everytime and no surprises. Need to improve on the frequency of drop-off shuttle services
- Customer service 5.0
- Buying process 4.0
- Quality of repair 4.0
- Overall facilities 4.0
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Prasanth, Thank you for the fabulous review. It is great to know that our staff's excellent customer service has earned your continued patronage. If there is anything else that we can do to help you with regard to your vehicle, please feel free to let us know. Also, don't forget about the complimentary, scheduled shuttle service that we provide as part of our "10-Point Value Guarantee." Sincerely, Gene Ramirez Service and Parts Manager, generamirez@toyotasunnyvale.com
great service
service was good, wait time was short which is very good. The advisor is also very nice and helpful. It was a good experience.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Zuoda, Thank you for reviewing your service experience. We aim to provide time-efficient and exceptional service for our guests and we are proud that this was received during your time spent with us. Please take advantage of our complimentary scheduled shuttle service another fantastic benefit of our "10-Point Value Guarantee." Sincerely, Gene Ramirez Service and Parts Manager, generamirez@toyotasunnyvale.com
Great way to purchase a new car!
I purchased my car using the new internet purchase. I was very happy with it. I highly recommend it. Everyone was very nice and accommodating.
- Customer service —
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you for stopping by to leave this wonderful review, Deborah. Our team takes customer service very seriously and I'm thrilled to know that you are happy with your purchase. Since you purchased your car from us, don't forget that we offer all of our customers a 119-point annual inspection at no extra charge as part of our "10-Point Value Guarantee." Sincerely, Diana Kennedy- GSM- dianakennedy@toyotasunnyvale.com; 408-245-6640
Courteous and Great service
Mr.Millis was courteous and patiently walked me through the service that needs to be done. He also sorted out an issue with the prepaid service plan I had. I was given a loaner car free of charge since they needed more time to replace vent .I would recommend ToyotaSunnyvale
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Rajesh, Thank you for leaving us your positive review. We are pleased to hear that you were satisfied with the loaner car we provided and the thorough service you received from us. If there is anything else that we can do to help you with regard to your vehicle, please feel free to let us know. Also, don't forget that we provide a complimentary, scheduled shuttle whenever you bring in your car for servicing as part of our "10-Point Value Guarantee." Sincerely, Gene Ramirez Service and Parts Manager, generamirez@toyotasunnyvale.com