Reviews
Write a reviewGreat people knowledgeable friendly.
Great people,Knowledgeable and friendly. Particularly Matt shone the Manager.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hi Marc! Thank you for the five stars and compliments to Matt! Sincerely, Frank Celaya Customer Relations Manager
Great service
Great team over at this place in and out the same day with my new Benz thanks !
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does not recommend this dealer
- Shopped for a used car
- Did make a purchase
Michael, Thanks for the great feedback. We hope you are enjoying your new vehicle, but please let us know if any other automotive needs arise. We are always happy to help. Sincerely, Frank Celaya Customer Relations Manager
Top Notch Customer Service!
I worked with Ryan Dong on the purchase and Tamara on the financing. I like the non-haggling concept of the sale. I bought a used 2013 Toyota Sienna, very clean. Ryan explained all the new features of the van, I had an older Sienna previously. He also kept me in the loop as to how long the whole process was going to take since there were so many buyers that day. Working with Tamara on the loan was a breeze as well, as all the forms were digital - no more paper forms! I had to leave my truck their overnight since I couldn't drive both home. Ryan had is washed and cleaned! Outstanding customer service! I would buy from them again.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 4.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Thank you for the five stars, Victor. Enjoy your Toyota Sienna!
The BEST service ever!
The service and promptness of my purchase was a great experience. I've purchased a lot of vehicles and this by far exceeded them all. I began with an online inquiry that was followed up by Sabrina and had everything wrapped up that day. It was amazing how fast, effecient and painless the process was. The manager spent time with me when I picked up the vehicle, such an honest and nice person. The whole experience was such a pleasure!
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you, Stephanie and George! We are so pleased to hear you were happy with the level of service you received from our dealership. We aim to provide fast and efficient service to every customer, and it's always good to hear when the team delivered. Come back to see us soon! Sincerely, Frank Celaya Customer Relations Manager
Great experience to buy my used Prius!
I have found a used Prius that matched my search, I called dealership, set an appointment the same afternoon with Ryan. We drove the car, explored options and everything was super smooth! The car is perfect, all the information were given in a clear way in a non pushy environment. The last part of the transaction (the generally stressful part where if you do not sign for all the insurances you are led to believe your car will explode on your way out and it will be your fault) was also smooth and everything was very professional. I recommend Toyota San Francisco very much! thanks!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Amazing! Simone, I am so happy to here your experience went smoothly and exceeded your expectations. I will pass along your kind words to Ryan. We appreciate your recommendation and hope you come back soon! Best, Frank Celaya Customer Relations Manager
Great experience at SF Toyota (on Geary)
Recently, we purchased two vehicles from this dealership to replace our old vehicles. Although we went in to window shop to consider our options, we ended up purchasing the first vehicle right there on the spot. Christina, our sales manager, was very professional and reviewed all our needs and asked all the right questions. We thought it would take a while to find the right car, but they had it in stock. Since we found the right car, we ended up purchasing the car through financing with some great options. The entire process was painless and actually, it was very delightful. This led to our replacing our other car a couple months after. The dealer discounts were nice and the financing rates were very reasonable.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you for the five-star review. This is the high-level of customer service that we always aim to provide. Enjoy your new cars and thank you for giving us the opportunity to serve you! Please contact us if you need anything further. We are always happy to help. Respectfully, Frank Celaya Customer Relations Manager
Expectations exceeded!
The staff at San Francisco Toyota is the most accommodating group of people I have met among all the previous dealerships I've been to. They reach out to you and make you feel like family, rather than a regular customer. We had the pleasure of working with Tani as our salesperson and he was so patient and understanding. This was my first new car buying experience, and he helped break everything down for me to make it as convenient as possible. I would definitely recommend San Francisco Toyota to my family and friends for any future car inquiries!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you for the 5-star recommendation, Jess. Our team works hard for to make our customers feel comfortable and understand the car buying process.
You must see Ryan Dong @ the Van Ness location
Professional, patient, and prompt! Edwin the sales manager was a pleasure to deal with as well! Amazing customer service from start to finish with Jayson in the finance office! They have a great selection of used cars and I got a great deal. I went home with a used Lexus and I cannot be happier about my purchase. I suggest that anybody in the market for a car must visit these guys. They may have what you're looking for and make it easy for you to! Thanks guys!
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Thanks for the great review Stephen! I am happy to hear Ryan and Edwin helped make you feel comfortable and informed during your car-buying experience. We appreciate your business and look forward to working with you again in the future. Sincerely, Frank Celaya Customer Relations Manager
An honest car dealer
Given the current stigma of car buying ranking up there with getting a tooth pulled. I found that working with Ryan Dong at the Van Ness location to be a breath of fresh air. His low key, no pressure approach puts me at ease and that's why I've bought my last 3 cars from this dealership (2 from Ryan). Both times that I've worked with Ryan, we did most of the work online via email. I highly recommend working with him and making an appointment as they keep most of their cars at several offsite storage locations.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 4.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Thank you for the great review! We are happy to hear working with Ryan was such a positive experience. We appreciate your business and will be sure to pass along the kind words. Thanks for stopping by and we look forward to working with you again in the future. Sincerely, Frank Celaya Customer Relations Manager
EXCELLENT EXPERIENCE
I made my first ever automobile dealer auto purchase last Friday at San Francisco Toyota and my experience could not have been better. I had intentions on a particular used Prius that was on their website so I phoned Toyota and Ryan answered the phone. He advised me that the car was available and was in great condition. Without hesitation, I rushed over to see the car. I liked what I saw, took a test drive and decided to purchase it right away. Ryan and his staff streamlined the whole financing process and I was in and out of there in 2 hours. I couldn't ask for a better buying experience. If you are looking for a new Toyota, look no further and ask for Ryan.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Thank you for taking the time to share your positive feedback with us! I am honored to hear that our team at San Francisco Toyota made your first car buying experience enjoyable.We appreciate your business and look forward to answering any additional questions. Sincerely, Frank Celaya Customer Relations Manager