BMW Concord

Miguel was excellent, he goes above and beyond to help the people he takes care of and is genuinely exceptional at his job. I appreciate his efforts in helping resolve past disputes I’ve had at this service dealership before

Miguel was excellent - I keep my bmw for the service quality and Miguel is a testament to the quality of service expected.

Miguel Alvarado is a first class Service Advisor! Miguel is extremely knowledgeable and always so helpful to answer questions and even fit us in for an appointment that got mixed up for another day. Miguel is a real asset to the BMW Concord team!

I have been a customer at BMW Concord for more than a decade and have been impressed with their customer service over the years. My service advisor Miguel Alvarado has been the highlight of recent visits. He is knowledgeable, courteous, and always goes the extra mile to give you the best customer experience. I strongly recommend Miguel and BMW Concord.

Jennifer from bmw concord was very awesome. If you need to bring your car for service look for her. Easy to talk to and very knowlegeable…

Chris Neves, our advisor made it easier for us to pay the large amount for fixing our BMW problem. Our car was towed there and from beginning to end, he kept in contact with us via text or phone with the work being done and when it would be finished. And when I got there, I had many questions and he answered every one of them with detail. It was an expensive fix but I trust the shop because talking to Chris made it easier. Also, they are open Saturday which helped us get the car on Monday.

Great experience at BMW Concord with Eugene Villena and Alvin Chandra. I was there to look at a GMC Yukon Denali, and while I expected a strong sales pitch to move the vehicle, it was anything but this. Eugene was genuine and transparent, his effort focused on building a relationship and making sure I received a first rate customer experience. This made our work towards an agreement feel more like a collaboration rather than a sale. Once we agreed on a price I was onto Alvin in Finance, where the positive vibe continued. Alvin laid everything out in detail, shared available add-ons without hard selling, all while sharing a little background on himself when I asked. The entire finance part of my purchase just flowed. I feel excellent customer service is a fading experience these days, not so at BMW Concord. Thank you, Eugene and Alvin!

I spoke with a representative to buy a car and we had an appointment lined up. He unfortunately could not make it but he was able to arrange a coworker to work with me. I arrived at 1030 and met with Christian who made my whole buying process a breeze. I was out of there with my new car in 3 hours. Great experience and the professionalism at the dealership was great! I’ll def look there for any vehicle I’m looking for!

Gabriel was a pleasure to work with, scheduled maintenance was performed along with some warranty work that he was able to fit in and a few other notes. Was kept informed throughout the process, always the same great level of care at BMW Concord. Thank you once again!

Miguel was attentive and very helpful in explaining what was needed and why. I appreciated his professionalism and willingness to provide excellent service.