Reviews
Michael Wu and Krystal Souza were terrific: professional, knowledgeable, and friendly. The dealership was comfortable and immaculate. I am extremely happy with my iX drive 50.
Michael Wu and Krystal Souza were terrific: professional, knowledgeable, and friendly. The dealership was comfortable and immaculate. I am extremely happy with my iX drive 50.
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- 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Thank you for choosing BMW Concord and for sharing your fantastic feedback about Michael and Krystal. We're thrilled you found our dealership comfortable and immaculate. We hope you enjoy every drive in your new BMW iX xDrive50!
I purchased a BMW X7 from Concord BMW and had an outstanding experience from start to finish. Billy, my sales advisor, Zack the GSM, and Alvin in finance were all fantastic. There was absolutely zero pressure, they were friendly, patient, and took the time to walk us through everything in detail. I actually came in not planning to buy, but they made the process so comfortable and transparent that it just felt right. They answered every question, explained all the options clearly, and made both my wife and me feel completely at ease. The entire team genuinely treats you like family. This was easily the best car buying experience I have ever had. I will only purchase from this dealership going forward. Highly recommend Concord BMW and this team.
I purchased a BMW X7 from Concord BMW and had an outstanding experience from start to finish. Billy, my sales advisor, Zack the GSM, and Alvin in finance were all fantastic. There was absolutely zero pressure, they were friendly, patient, and took the time to walk us through everything in detail. I actually came in not planning to buy, but they made the process so comfortable and transparent that it just felt right. They answered every question, explained all the options clearly, and made both my wife and me feel completely at ease. The entire team genuinely treats you like family. This was easily the best car buying experience I have ever had. I will only purchase from this dealership going forward. Highly recommend Concord BMW and this team.
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- 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Neema, this feedback has made our day! Thank you for choosing BMW Concord and for highlighting Billy, Zack, and Alvin. We wish you many safe and happy miles in your new BMW X7!
As always, Miguel is always so easy to work with. Over all, preventive maintenance + a recall when super smooth. Thanks Miguel and team!!!
As always, Miguel is always so easy to work with. Over all, preventive maintenance + a recall when super smooth. Thanks Miguel and team!!!
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- 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hugo, we're pleased to know Miguel made your experience easy and seamless. Thank you from all of us at BMW Concord!
Wonderful service and the car wash is a plus. Having driven 850 miles just two days before, my car desperately needed a bath.
Wonderful service and the car wash is a plus. Having driven 850 miles just two days before, my car desperately needed a bath.
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- 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hi Linda, it's fantastic to hear the BMW Concord team provided top-notch service and a much-needed car wash after your road trip. Safe travels, and we’ll see you next time!
We purchased the car we wanted without any hassle, thanks to sales manager Tony and his professionalism. The entire staff was very polite and attentive. We haven’t regretted traveling from another city to come here for a single moment.
We purchased the car we wanted without any hassle, thanks to sales manager Tony and his professionalism. The entire staff was very polite and attentive. We haven’t regretted traveling from another city to come here for a single moment.
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Dmytro, thank you for choosing BMW Concord and for sharing your experience with Tony and our team. We hope you love your new ride! Safe travels and visit us anytime.
Víctor was amazing ! He was ver patience with me explaining everything that they did on my car and also what are the necessary following steps to do in relate with my car and my safety . Victor knows his subject !
Víctor was amazing ! He was ver patience with me explaining everything that they did on my car and also what are the necessary following steps to do in relate with my car and my safety . Victor knows his subject !
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Analia, it's wonderful to hear that Victor took such great care of you and your BMW. We look forward to your next visit at BMW Concord Service Center!
I welcome everyone to come and visit service department for their every need for repairs or maintenance of every BMW. My advisor Felipe helped me along the way with my vehicle diagnosis and kept me Informed of every step and also saw My vehicle with prompt attention. I appreciate all services provided and the techs who performed my service! Car was returned cleaned and in good working condition again! Might I add that they got me a ride to work free of charge and also their whole dealership is inviting and welcoming, clean and and I will be coming back for service as needed!
I welcome everyone to come and visit service department for their every need for repairs or maintenance of every BMW. My advisor Felipe helped me along the way with my vehicle diagnosis and kept me Informed of every step and also saw My vehicle with prompt attention. I appreciate all services provided and the techs who performed my service! Car was returned cleaned and in good working condition again! Might I add that they got me a ride to work free of charge and also their whole dealership is inviting and welcoming, clean and and I will be coming back for service as needed!
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for your thoughtful review, Isaias! We are thrilled to hear Felipe and the team made your service visit seamless and informative. We appreciate your business and look forward to serving you again at BMW Concord. Safe travels!
Concord BMW is best in class service experience. Joey was helpful and willing to provide me with as much discounts available to sell me on all four Michelin tires for my BMW i4 instead of going to another tire provider. Joey provided exceptional service experience as to constantly texting me back with questions I had and being able to quickly reschedule my service as requested. I have been a customer at Concord BMW for many years and they have always provided me with great care and treat me like family.
Concord BMW is best in class service experience. Joey was helpful and willing to provide me with as much discounts available to sell me on all four Michelin tires for my BMW i4 instead of going to another tire provider. Joey provided exceptional service experience as to constantly texting me back with questions I had and being able to quickly reschedule my service as requested. I have been a customer at Concord BMW for many years and they have always provided me with great care and treat me like family.
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- 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Anthony, we are so grateful for your continued loyalty and support! It's wonderful to hear that Joey went above and beyond to assist you and make your experience at BMW Concord smooth and effective. Safe travels!
Miguel was excellent, he goes above and beyond to help the people he takes care of and is genuinely exceptional at his job. I appreciate his efforts in helping resolve past disputes I’ve had at this service dealership before
Miguel was excellent, he goes above and beyond to help the people he takes care of and is genuinely exceptional at his job. I appreciate his efforts in helping resolve past disputes I’ve had at this service dealership before
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- 4.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hi Jaz, we are so grateful for your 5-star review. Thank you for sharing your positive experience with Miguel and the rest of our team at BMW Concord!
Miguel was excellent - I keep my bmw for the service quality and Miguel is a testament to the quality of service expected.
Miguel was excellent - I keep my bmw for the service quality and Miguel is a testament to the quality of service expected.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Thank you for choosing BMW Concord, and shoutout to Miguel! We'll be sure to share this with him and we look forward to seeing you next time. Safe travels!