Reviews
I Purchased a CPO 740i from this dealership. Absolutely...
I Purchased a CPO 740i from this dealership. Absolutely no surprises. Hermine, was my sales person. Everything handled very professionally. Awesome buying experience. Highly recommend.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you for shopping with Hermine at Weatherford BMW of Berkeley! We're proud to have been a part of your car buying experience and hope you are excited to be in your BMW 740i. It was great to work with you and our team hopes to see you sometime down the road!
Kevin Thomas
Our experience with Weatherford BMW of Berkeley was easy once we found the right associate which was Kevin Thomas. He was not aggressive or pushy. He advised us of the best deals for the type of car we wanted and sold us on his honesty. Thank You Kevin we will always appreciate your truthfulness.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for the review! We couldn't be happier to hear that you enjoyed working with Kevin here at Weatherford BMW of Berkeley. We will certainly let him know that you appreciate his help, and we hope to see you again sometime!
2020 BMW
My partner Albert Evans and myself had a great experience with Kevin Thomas. Kevin was kind, honest, and did not try to play games with the price of the automobile we wanted. Kevin gave us the facts and let us take it from there. I will always remember no game playing Kevin Thomas.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
We appreciate the kind feedback! It is excellent to hear that Kevin delivered such a transparent and successful experience. Safe travels from everyone at Weatherford BMW of Berkeley!
Kevin is a trustworthy straight shooter; great experience!
I have leased four BMWs from Kevin over the past decade and am gearing up to lease my fifth. I know that solo women often get taken advantage of during the lease/purchase transaction, and I have had the opposite experience with Kevin. He has made me feel safe and secure throughout. I trust him to take care of me. He's a straight shooter. Integrity at the highest level. He has never tried to oversell me. He listens carefully so he knows what I want and need, and then he delivers. He is also incredibly responsive on email and text. I trust Kevin so much that I even followed him to Weatherford from another BMW location when he moved.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for the 5-star review! We are grateful for your business here at Weatherford BMW of Berkeley, and we are so proud that Kevin has earned your loyalty. We hope that you continue to enjoy your newly leased vehicle, and we look forward to your next visit!
Do not trust the Service "advisors"
$70 to reset a service required indicator on the dashboard, the price for my oil change suddenly went up when I called in to decline a "recommended" service. Bryan McNutt - the advisor said he did not realize my car was a diesel when he gave me the price in the morning. BMW had been covering the service and I have been bringing my car here for the last 4 years, there is no way their system did not recognize my diesel car. Don't trust this service department.
- Customer service 1.0
- Buying process —
- Quality of repair 1.0
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Hermine is the best
I came to Hermine trying to get out of a lease early (BMW) and into a new car (BMW!). I still had 6 months to go, and wanted to find a way to mitigate the lost dollars. Hermine was extremely attentive, thorough and helpful throughout. To start, Hermine assessed my needs accurately and talked me out of cars that weren't a good fit (I'm 6ft 3, told me to avoid certain vehicles etc). Even though the 5 Series was the more expensive car, she recommended a 3 Series based on my needs. I was heavy on buying an "e" model, and ended up with a retired loaner M340i at a great price, and most importantly smoothly out of my last lease. I didn't even tell her that the M3 was always my dream car as a teen! Great job and thank you, Hermine. I highly recommend!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for the recommendation! Hearing that Hermine made your experience so wonderful makes us smile. Our team works hard to deliver the highest-quality customer service, and it is great to know that this was reflected in your visit. We are honored to have earned your business and hope to see you back at Weatherford BMW of Berkeley! Enjoy the new BMW M340i!
Hermine was great, as was the entire group at...
Hermine was great, as was the entire group at Weatherford. I highly recommend them! They are also very safe with regard to Covid-19 which was great.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for the 5-star review! We are so glad you enjoyed working with Hermine and our team here at Weatherford BMW of Berkeley. Customer safety is our number one priority, and it means a lot to know that we made the experience safe and comfortable for you. We hope to see you again sometime!
They were fair, fast and easy to deal with. Raoul made...
They were fair, fast and easy to deal with. Raoul made this a good experience. I will definatly deal with them again in the future.Five Stars!!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for the 5-star review! We are so glad you enjoyed working with Raoul here at Weatherford BMW of Berkeley, and we will certainly let him know that you appreciate his help. We hope to see you again sometime!
Good service, willing to work with you to get a price you...
Good service, willing to work with you to get a price you are comfortable with. Measures in place for processing online during covid. Overall good experience.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Jimmy, thank you for the review! We are grateful for your business here at Weatherford BMW of Berkeley, and it means a lot to know that we made the experience safe and comfortable for you here. We hope that you continue to enjoy your newly purchased vehicle!
Great and Fast Service
Prompt communication and great customer service. After test drive, the buying process was completed in less than a day (calls, coordination, credit application/review, car pick up). Shout out to Kevin Thomas! Thanks for you help.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Andy, thank you for the 5-star review! We are so glad you enjoyed working with Kevin here at Weatherford BMW of Berkeley, and we will certainly let him know that you appreciate his help. Safe driving in your newly purchased vehicle!
