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Sales Development Consultant
(2 reviews)

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Reviews

Rocky start with poor communication, but final salesman

September 4, 2025
By June A on DealerRater

Rocky start with poor communication, but final salesman stepped up and got the deal done

Rating breakdown (out of 5):
  • Customer service —
  • Buying process —
  • Quality of repair —
  • Overall facilities —
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

We appreciate you sharing your experience. While it’s clear things didn’t start smoothly, we’re glad our team member was able to step in and ensure everything came together in the end. Your feedback helps us improve. Team Lexus of Stevens Creek

Bought a 2024 RX350h using the Costco Auto Program and

March 10, 2025
By Steve on DealerRater

Bought a 2024 RX350h using the Costco Auto Program and was very pleased with how Stevens Creek Lexus dealer handled the sale. Originally wanted a 2025 model which were not readily available, and instead bought loaner 2024 model that was exactly what we were looking for.

Rating breakdown (out of 5):
  • Customer service —
  • Buying process —
  • Quality of repair —
  • Overall facilities —
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you for sharing your experience! We're delighted to hear that you had a smooth and satisfying purchase with Lexus of Stevens Creek through the Costco Auto Program. While the 2025 models weren’t readily available, we’re glad you found the perfect 2024 RX 350h that met your needs. We appreciate your trust in the process and hope you enjoy every moment with your new vehicle. Safe and happy driving!