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Valley Lexus

(245 reviews)

Reviews

(245 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews.

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Excellent Service Experience

Our first service experience was very impressive. When we arrived for our appointment they had someone greeting you as we pulled up to the service department area. Then we checked in for our appointment and they went above and beyond to get us a Lyft driver to & from where we needed to go so we could take care of some things while our car was being serviced. Thanks so much!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Valley Lexus Experience

Considering buying a car can be a stressful experience, my experience was a pleasurable one. Mike was very knowledgeable & was able to answer m y questions/concerns. He was very patient in his explanations.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Service Review

Excellent service from Ed & his team. They go above and beyond and it shows. This is why I will continue to purchase and service my vehicles with Valley Lexus, it reflects that your team truly cares about the customer and the level of service provided.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Excellent service on my GX460

Recall notice work was completed, and I received a safety inspection. Car was finished in a timely manner. Courteous staff were there in all areas.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Ryan F provided a great customer service and made it easy...

Ryan F provided a great customer service and made it easy to work with him. Service was quick and efficient, and we found Ryan could be trusted.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Terrific people.... always willing to help.... super...

Terrific people.... always willing to help.... super clean lobby/waiting area..... everyone very friendly....outstanding clear communication from everyone.... a great group of technicians as well!!!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Such a pleasure

Ed at Valley Lexus always makes it a good experience. My wait time is minimal and I am able to get a great loaner car "Lexus" so I can stay on the go! My car is so well taken care of and comes back sparkling clean too!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Professional, friendly and an excellent job done. The...

Professional, friendly and an excellent job done. The dealership is immaculate, and the restrooms are exceptionally clean. I was extremely impressed when I showed up for my service appointment that Sean remembered I don't like anyone in my car that wears Cologne That's pretty good service!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

This dealership is well organized, comfortable waiting...

This dealership is well organized, comfortable waiting area, accommodating and very customer service oriented. Ed, the Service Agent accurately presented the service details, repair time and cost. Due to the length of the service I was provided a loaner vehicle. No surprises, great experience.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Knowledgeable and timely. Always more than helpful and...

Knowledgeable and timely. Always more than helpful and makes my experience seamless! My car comes back to me looking brand new. I Love Valley Lexus

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.