Niello BMW MINI

Everyone at Neillo was very kind and helpful during our shopping experience. We would highly recommend Neillo to our friends and family.

Can’t say I give this a 5 star. We were lead to believe the car was detailed and it was not we had to bring it back and ask that it be detailed as told it was. Was told to go have fun on the weekend take the vehicle for a test run and on Monday come back to Neilo and they would fill up tank to full. Came back with vehicle it was not filled up due to a problem with gas card and gas station and was told come back when you around the area we will fill it up at that time. We haven’t been in the area so we never got a a refill of gas . Day we bought the vehicle it was not ready stood outside in heat waiting where we took personal belongings from trade in and waited for a ride back from lot to front of sales office but no one came to pick us up as told for at least over 15 min before I chose to walk back to sales office parking lot and waited in the shade as it was too hot in the lot where the trade in was parked. Not the best experience at all. I won’t be coming back to trade or purchase from this location again One more thing received at least 3 calls asking if I wanted to still purchase a vehicle after I already had ???

Everyone at this dealership is always very friendly. Tim was especially very personable and easy to communicate with. He made the transaction less stressful and felt like we weren’t there 4 hours. Tim was very patient with me during the test drive as I was bit nervous with driving a new car on a very busy street. I would work with Tim again!

I bought a car from Niello BMW in Sacramento, and overall, I expected better treatment from a dealership of this level. When I picked up the car, they provided me with a spare key, but I later found out that the key wasn’t programmed. When I contacted the dealership, I was surprised to learn that they took no responsibility for this. The manager refused to discuss the issue further and simply told me to take the car to a Nissan dealership to get the key programmed. When I explained that programming costs about $450, the manager’s response was that they would not cover any part of that cost. I found this response very disappointing — it showed a complete lack of customer care and accountability. For anyone considering buying a car here, I recommend verifying everything works before leaving the lot, including both keys, because the dealership may not help you afterward. I’m sharing my experience so others are aware of how my situation was handled. I truly hope Niello BMW improves their after-sale service and stands behind the vehicles they sell.

Our 2014 BMW was totaled, all the wires in the dash were chewed by mice! We went to Neillo BMW to get the bad news and weren’t planning on buying another car just then, but staff there were so attentive, friendly and helpful that we decided to check out some of their used Mini’s and X3’s. We were there for at least 3 or 4 hours and very well taken care of by Fatima and a number of other staff. We ended up buying a beautiful 2021 X3. We love it! I highly recommend Neillo if you are looking for a new or used car. The staff are great, and the service is great!

Highly professional and knowledgeable sales staff who are very good to negotiate with and do a business deal. Honest and straightforward.

All of the team at Niello BMW provide great service. Ryan is very knowledgeable and responsive. I highly recommend them to anyone looking for a new car or service on their existing BMW.

Working with Ryan Cox was the best experience we've ever had purchasing a new vehicle. Ryan worked hard to locate a vehicle that met our needs and made the trade-in and sell a very smooth process. I've now recommended Ryan to my daughter as she too is looking for a new vehicle. Truly happy with Nielo BMW and Ryan Cox

Great service and great follow up. I felt well cared for. Thank you for the help

Thank you, appreciate the friendly environment you provide. It was great dealing with Tony on this transaction.