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Island Honda

Not rated Dealerships need five reviews in the past 24 months before we can display a rating. (1,842 reviews)
Visit Island Honda
Sales hours: 9:00am to 6:00pm
Service hours: 7:00am to 5:00pm
View all hours
Sales Service
Monday 9:00am–6:00pm 7:00am–5:00pm
Tuesday 9:00am–6:00pm 7:00am–5:00pm
Wednesday 9:00am–6:00pm 7:00am–5:00pm
Thursday 9:00am–6:00pm 7:00am–5:00pm
Friday 9:00am–6:00pm 7:00am–5:00pm
Saturday 9:00am–6:00pm 8:00am–12:00pm
Sunday Closed Closed
2021 consumer dealer award
View 4 awards
2021 consumer dealer award 2019 consumer dealer award 2018 consumer dealer award 2015 consumer dealer award

Reviews

Not rated Dealerships need five reviews in the past 24 months before we can display a rating. (1,842 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Island Honda from DealerRater.

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Fast service

Fast and friendly service. I did not have to wait around long for my car to be brought back to me.

Rating breakdown (out of 5):
  • Customer service 4.0
  • Buying process 4.0
  • Quality of repair 4.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Island Honda service Maui

Efficiency,clean service bay, prompt service. Explanation of work done and what needs to be done on next visit. Free car wash too.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Friendly and efficient

Service agents were very friendly, polite, and efficient. Customer waiting area was clean and spacious. Very happy with my experience!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Good cookies, great service

Attentive service. Above all, they made my stay comfortable while they attended to my vehicle. Very pleasant. I enjoyed the cookies as I waited.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Island Honda Service Treats Customers Right

choice of where to wait. I did not have to sit inside where it is too cold for me. I could sit in the bay that was open to freah air. I feel safer outdoors during the pandemic, and I am not used to A/C. Big mahalo for outdooe seating. The service representative was EXCELLENT! Friendly, explained everything clearly and made sure I understood and was comfortable. She let me know how my service was progressing, so I could get ready to pay. No surprises. I am older, and many service people at businesses speak so fast that I canʻt follow them--as if they are so busy that they cannot clearly deliver information to the customer. My service representative spoke at a friendly, normal pace and looked me in the eye and I didnʻt have to ask her to repeat anything. It made me feel confident and appreciated as a customer. Destiny Navalta is a very, very good customer interface--The strongest link!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Was needed a new, used car. I checked out a few before...

Was needed a new, used car. I checked out a few before Lincon came to greet me. Zero pressure at all, and ran to grab keys for the cars I was interested in. The process to buy this car (I was NOT financing at all) took a LOT longer than I expected, but Lincon was very professional, and came to check on me frequently. I'm pleased with the experience, and would definitely recommend Lincon to others!!! Mahalos!!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
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Responsive service

Staff was responsive and made best efforts to complete a fairly big job quickly. Big improvement over past experiences. Jay in service was exceptional.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Thank you Island Honda & Randy for helping my family and...

Thank you Island Honda & Randy for helping my family and I with this car I bought it and something went wrong with the engine they fixed it right away !!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
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Dealer response

Congratulations on your new vehicle and thank you for sharing your story!!! All the best!

Excellent service

Excellent customer service. Car got serviced in a timely manner. car hit washed and nice and clean.Will definitely recommend Island Honda.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Better than Walmart

Heui is very nice and polite. She really shows her aloha and carries it well. I did note a problem, nothing major, but when I got my vehicle back the problem was still there. Wished it was resolved better but again not a huge deal breaker for me

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 3.0
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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