Reviews
I contacted the dealer and within a few minutes received
I contacted the dealer and within a few minutes received two replies from sales associates. I asked a few questions regarding full price including rebate, doc fees, taxes, shipping and any other hidden fees. It's been a couple of weeks and no reply. I've run into this before when a dealership puts a ghost car on the internet to generate business.
I contacted the dealer and within a few minutes received
I contacted the dealer and within a few minutes received two replies from sales associates. I asked a few questions regarding full price including rebate, doc fees, taxes, shipping and any other hidden fees. It's been a couple of weeks and no reply. I've run into this before when a dealership puts a ghost car on the internet to generate business.
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- Buying process —
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- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did not make a purchase
My husband and I purchased a 2023 Santa Fe in October.
My husband and I purchased a 2023 Santa Fe in October. I usually leave car dealers fuming, but this was one of the best car buying experiences! Anthony was very helpful and knowledgeable. I highly recommend them!
My husband and I purchased a 2023 Santa Fe in October.
My husband and I purchased a 2023 Santa Fe in October. I usually leave car dealers fuming, but this was one of the best car buying experiences! Anthony was very helpful and knowledgeable. I highly recommend them!
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- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Friendly and efficient check-in process and check/out
Friendly and efficient check-in process and check/out process. Clean and comfortable waiting area. Quick and very thorough servicing of vehicle. Not one negative experience.
Friendly and efficient check-in process and check/out
Friendly and efficient check-in process and check/out process. Clean and comfortable waiting area. Quick and very thorough servicing of vehicle. Not one negative experience.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hi Robert, we are very happy we could provide you with a positive experience! Feel free to reach out to us if you need anything. Have a wonderful day.
All of the employees are very friendly and helpful.
All of the employees are very friendly and helpful. The service was great and fast.
All of the employees are very friendly and helpful.
All of the employees are very friendly and helpful. The service was great and fast.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you Brian for taking the time to let us know how we did. We hope you have a great day!
I arrived a hour early and was just going to wait but was
I arrived a hour early and was just going to wait but was very fortunate to have my appointment moved up earlier. The service was excellent and appreciated the car wash. Thank you!
I arrived a hour early and was just going to wait but was
I arrived a hour early and was just going to wait but was very fortunate to have my appointment moved up earlier. The service was excellent and appreciated the car wash. Thank you!
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- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hi Lauren, we really appreciate your feedback! We are always more than happy to assist you if anything else comes up. Take care!
Bought our car with help from Keith Castilio.
Bought our car with help from Keith Castilio. Absolutely seamless process. Keith was not only knowledgeable but he remained professional. He never once made us feel pressured to buy a car. I would 100% buy another car from him tomorrow if I had to.
Bought our car with help from Keith Castilio.
Bought our car with help from Keith Castilio. Absolutely seamless process. Keith was not only knowledgeable but he remained professional. He never once made us feel pressured to buy a car. I would 100% buy another car from him tomorrow if I had to.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Service was efficient and met my needs.
Service was efficient and met my needs. The online response kept me informed on a timely basis.
Service was efficient and met my needs.
Service was efficient and met my needs. The online response kept me informed on a timely basis.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hello Jerald, we appreciate you taking the time to leave us this feedback. Feel free to reach out to us if you need anything. Have a wonderful day.
My experience with Customer Service has always been a
My experience with Customer Service has always been a positive one throughout the years. From the time I bring in my car for regular maintenance or repair until I pick it up, every single employee has been courteous, friendly, knowledgeable and professional. After all these years, I have not experienced any negative situations.
My experience with Customer Service has always been a
My experience with Customer Service has always been a positive one throughout the years. From the time I bring in my car for regular maintenance or repair until I pick it up, every single employee has been courteous, friendly, knowledgeable and professional. After all these years, I have not experienced any negative situations.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hi Robert, we are very happy we could provide you with a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!
This is a high-quality dealership that values customer
This is a high-quality dealership that values customer service and attention to detail. Another great service appointment: convenient, friendly and very helpful staff.
This is a high-quality dealership that values customer
This is a high-quality dealership that values customer service and attention to detail. Another great service appointment: convenient, friendly and very helpful staff.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hi Richard, we are very happy to have provided you with such a positive experience! We hope you have a great day!
Infiniti of Honolulu
The dealership is attentive to my needs. Mike, who checked us in informed me every step of the way.
Infiniti of Honolulu
The dealership is attentive to my needs. Mike, who checked us in informed me every step of the way.
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- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hi Ulu, we're happy you found our staff to be so supportive during your experience here at INFINITI Of Honolulu. We do hope we can be of assistance in the future. Take care!