Sport Chevrolet Cadillac

Thank you for reaching out. However, I must express my extreme dissatisfaction with the way my vehicle issue was handled last month. The communication throughout the process was unprofessional and unacceptable. To summarize, Calvin and I agreed on a price for the repairs and scheduled a date for me to bring in my vehicle. I made it clear that I live far away and that it would be more convenient to pick up the car from the shop where it was already located, as it was closer to my home. Despite this agreement, when I arrived, my car was not there. I attempted multiple calls, none of which were answered. Eventually, the dealership contacted me, informing me that they had taken the car and that I would have to pay them to return it to the original shop. Furthermore, Calvin, Charles, and their mechanic (who is supposedly their cousin) misled me and wasted three hours of my time. To make matters worse, the car was not repaired at all. When I took it to my personal mechanic, I was informed that the part had not been installed correctly, the issue had been misdiagnosed, and I had to spend additional money to fix the car properly. A proper diagnostic from the beginning could have saved me five months of frustration. Additionally, there was the tire issue where Vince unjustly attempted to involve the authorities, blaming me for the problem. In reality, the issue stemmed from an alignment and wheel bearing problem. Even after purchasing new tires, the problem persisted. I strongly believe that the previous owner, who is affiliated with the dealership—and that the car was previously owned by Charles and Calvin—was aware of these underlying issues. Rather than addressing them, it seems the dealership deliberately passed them onto a new customer. The level of dishonesty and unprofessionalism displayed by Calvin, Charles, Vince, and the mechanic is deeply concerning. Their conduct has not only caused unnecessary financial strain but has also severely damaged my trust in the dealership. I hope this matter is taken seriously to prevent similar experiences for future customers.

Coming into the experience, I expected there to be attempts to manipulate or to be taken advantage of. Unfortunately my pervious experiences have driven that mentality. This experience was a revelation. Every member of the sales team was professional yet approachable. They found the right vehicle and made every step easy and understandable. Our salesman Charles had knowledge and charisma. There was never pressure. He just presented us with facts and let the product sell itself. The sales manager gave us the best offer hands down and we shopped the entire state. Charles and the Chevy team educated us on the car and the systems it boasts. We are extremely satisfied customers and would be willing for let anyone know about our wonderful experience. Thanks again Sports Chevy Team. Continue you excellent work. P.S. I know this sounds like a review written by the company but I assure you this is a real customer with a real experience.

Phenomenal buying experience!!! Honest, informative and TRUSTWORTHY!!!!!! We would go back again without hesitation!!! Jeff Schultz was AMAZING!!! We live in Florida and went through Jeff because he was referred to us by a family member. He ordered our truck and we flew up to pick it up and drive it back to Florida and we would do the same process again without hesitation!!

This was the best car buying experience I have ever had. Calvin, Clint and Cam will take care of all your needs with a great price!!

My buying experience couldn’t have gone better or smoother. Super friendly and helpful salesman and finance man. This dealership went out of their way to make a fair deal and deliver my car to me 80 miles away. AWESOME PEOPLE!

Great, caring, and helpful people working here. Can’t say enough good things about Abel and Rodolfo. My car buying experience was the best! I have bought many cars in my life (71 year old male) and I have NEVER had as good an experience as I did this time. Sport is a real gem in the rough. Check them out. Very hands on, caring ownership.

Excellent service and good kindness, with the people my car is magnificent I love tk

Six months ago, I worked with Kramer at Sport Cadillac to special order a 2025 Escalade ESV for my wife, as I have done numerous times in the past. Fast forward to six months later, I receive a text from Kramer letting me know the vehicle has arrived. Unfortunately, due to Kramer’s absence, there was some miscommunication regarding the pricing, but this was quickly resolved. Sport Cadillac ran my credit and obtained approval for financing through Bank of America. In an effort to expedite the process, I asked if there was anything else I needed to complete. Two steps remained: proof of insurance and finalizing the trade-in value. My wife promptly secured insurance, and we emailed the Certificate of Insurance to Sport, arranging a time for delivery. To summarize, at this point, I had my special-ordered Escalade financed, insured, and ready for delivery, with only the trade-in process left to finalize. Upon arriving at the dealership, I provided both my wife’s and my driver’s licenses. The trade-in vehicle was inspected, and I was introduced to a salesperson unfamiliar with my transaction. She insisted on knowing the payoff amount for the trade-in vehicle before providing its value—an unusual request. When I questioned the reasoning behind this, I was told, “This is how we do things.” While skeptical of the process, I complied as it was late in the evening. The trade-in appraisal came back significantly lower than both my reserve and other offers I had received. When I questioned the discrepancy and referenced direct values from Kelley Blue Book, I felt rushed and dismissed. Already skeptical due to the demand for the payoff amount, I decided I would either keep my trade or explore other options for it elsewhere. At this point, I chose to step away for the evening and pick up the discussion with the Manager, Kyle, in the morning to ensure everything was handled properly. However, despite my calls and emails throughout the day, I received no response. That evening, I went to the dealership, only to find that my special-ordered Escalade—fully financed, insured, and paid for the year—had been sold to someone else. Needless to say, I was shocked and extremely disappointed by this experience. Not only have I lost the vehicle I spent months custom-ordering, but I am also now facing potential issues with a credit inquiry on my record and insurance I paid for a vehicle I no longer have access to. I expect a prompt response to address this situation and explore how this matter can be resolved.

Excellent 👍🏼nice people They are very kind I’m so happy with my new car

Slow leak on car menu wanted to check tires and needed a new car key. I visited Parts Dept first to order key case. Tech fully explained the process and gave me a quote. Great bc i thought it would be higher. Next to Service Dept, Tech Jessie S.,I gave him my quote, and advised him about one bad tire It was 10 am. He got my key made and all four tires inspected AND my car was ready about 1:30 pm. Fastest time ever.I will be.baxk.