Reviews
I have had significant service with this dealership
I have had significant service with this dealership before and have generally had very positive experiences. However, on my last visit I needed a repair on my windshield (reinstall the gasket on top), since the dealership had replaced the windshield 2 years before. They had examined the failed gasket one week earlier and ordered a new one, scheduling me for the repair. However, It turns out they could not put it in, as, they speculated, they probably needed a special tool to do so. Travis noted that they had actually farmed out the earlier windshield replacement, so they were inexperienced in this matter. They had also lost the record of who had done the work, so they couldn't even refer me back to him for having done a faulty job. After an hour or so of waiting I was dismissed with a hand shake, being told either to live with the failed gasket (now removed) or find my own glass installer to re-insert it. I admit this is a grey area, but were I in the manager's seat I would have taken responsibility and assured the customer that, one way or another I would follow through on the repair and fixed what my department had done, even though contracted out. I am giving my rating of 2 stars for what I have to assume was the manager's ultimate decision _not_ to assume responsibility.
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- Overall experience 3.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
We appreciate your feedback and are sorry to hear about the inconvenience you experienced with the windshield repair. We strive to take responsibility for our work, even when subcontracted out, so we'll review this situation internally. If you'd like to discuss further or need assistance finding a resolution, please reach out directly at allenjohnson1@lithia.com. Thank you! Allen Johnson Service Manager
Pleasant, knowledgeable staff.
Pleasant, knowledgeable staff. Excellent repair service, no-pressure salesman. Clean dealership. Personable, friendly salespeople, finance folks, and service techs
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hi Martin, We're very appreciative to have your business here at Lithia Honda in Medford! Further, we're thrilled to read about your excellent customer service experience with both our sales and service departments. Cheers to the 5-stars!
Always incredible service!
Always incredible service! Keep up that phenomenal work! And we’ll see you next time.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hi Travis! Thank you for the shout-out to our Lithia Honda in Medford Service Center for the phonomenal automomotive work. We look forward to seeing you again in the future.
It was a very efficient and polite experience as usual.
It was a very efficient and polite experience as usual. The gentlemen cashier was very helpful and explained what B13 entailed and how long the work would take.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
MaryAnne, we're delighted to hear you had an efficient and polite experience at Lithia Honda in Medford. Thank you for the kind words about our team!
Oil change all good will return each 5000 miles the wait
Oil change all good will return each 5000 miles the wait was long but it is everywhere
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- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hi Rick, thank you for servicing your vehicle with us at Lithia Honda in Medford! We look forward to earning your 5-stars at your next service appointment. Safe travels!
came in on a Saturday morning and received fast and
came in on a Saturday morning and received fast and friendly service. Love having life time synthetic oil changes and the free tire rotation, thank you!
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- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
Hey Brianna, we're glad to hear you enjoyed the fast and friendly service at Lithia Honda in Medford! Thanks for sharing your positive experience with us.
Service Department is always friendly and professional.
Service Department is always friendly and professional. The brake job done previously was good but the communication for flush of brake fluid was off.
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- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
Mario, thanks for the feedback! We're glad to hear our Service Department was friendly and professional at Lithia Honda in Medford. We'll work on improving communication regarding services like brake fluid flushes.
Travis (service tech) did a great job explaining some of
Travis (service tech) did a great job explaining some of the issues with my van, and actually trouble shot in a way that saved me money and them time. Also, I really appreciated how Travis called and made certain that I was up-to-date on fluid changes and helped me to understand that my front breaks will need to be replaced when a few fluids will need to be taken care of as well.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for the kind feedback surrounding your recent service visit, Misty! We're happy to hear that Travis provided such thorough and cost-effective service at Lithia Honda in Medford. We'll be sure to share the kudos!
Great service and good people get serviced all the time
Great service and good people get serviced all the time there when every it is due
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Thank you for the stellar review, Clark! We appreciate your support and are here for your future service and sales needs at Lithia Honda in Medford. See you next time!
Great service and they are kind, prompt and incredibly
Great service and they are kind, prompt and incredibly friendly' will definitely continue doing business with them!
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hello, we really appreciate the kind feedback surrounding your recent service experience with our Lithia Honda in Medford team. We look forward to serving you into the future!