Reviews
Write a reviewAwesome complete experience!
Jose was responsive via email, even on days off and was very willing to answer our questions. At the same time there was no pressure to buy. It felt like Jose was willing to inform us of the product and didn't really worry about the sale. This kind of sales experience is what attracts me as a buyer.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you so much for this great review, Quenten. Each of our team members strive to make every customer feel informed and comfortable throughout the car shopping process. We want our guests to feel like part of the Evergreen Ford Lincoln family, so I am glad that Jose provided you with excellent assisitance. If you need anything else, please come back to see us. Sincerely, Dan Rowe Dealer
Transmission failure.
Had car problems while visiting over Thanksgiving. Evergreen Ford spent countless hours tracing/dicussing with Ford Engineers the problem, recommending a solution, and doing the repairs timely. "Thanks Evergreen Ford and Carl for going the extra mile." Our local Ford dealership spent the better part of a year telling us we did not have a problem!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Your words mean so much to us here at Evergreen Ford Lincoln. Our priority is to have customers leave with a smile. We are glad to have been able to help you with your service and repair needs. We look forward to assisting you with your future sales and service needs. Sincerely, Dan Rowe - Dealer
Auto Body repair shop
I did not deal with your dealership, I dealt with your auto body repair shop. I was not in the market to purchase a vehicle.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Your words mean so much to us here at Evergreen Ford Lincoln. Our priority is to have customers leave with a smile. We are glad to have been able to help you with your service and repair needs. If you need anything else at all, feel free to stop by again anytime. Thank you! Sincerely, Dan Rowe - Dealer
Great people, great service
I was kept informed as to progress, and any additional areas of concern, I appreciate the friendly shuttle ride back to my workplace. I appreciate the fact that the interior of my rig was vacuumed out at no charge. Overall, great service, nice friendly, knowledgeable folks, who did not pressure me in any way, but helped me to make informed decisions about how to prioritize the repairs as to cost, and urgency of completion.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you so much for the positive feedback, Derek! It is great to hear that our service team was able to ensure that you had such a pleasant experience. Customer service is our highest priority and we want to provide our guests with the service and support they deserve. Please let us know if you have any questions or need anything else. Also, don't forget to check out our Facebook page and Twitter feed for exclusive deals and updates from the dealership. Sincerely, Dan Rowe - Dealer
FORDGUY
Best Dealer, Best Parts, Best Service! Period! Thankyou for the quality attention. I recommend Store to everyone I speak with. Loyal customer!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you, David for your fantastic review is highly appreciated. Our team takes pride in their fast, friendly, and efficient customer service and we are ecstatic to hear that you left Evergreen Ford Lincoln satisfied with your experience. Don't forget to LIKE us on Facebook and FOLLOW us on Twitter to take advantage of our exclusive online coupons and discounts! Sincerely, Dan Rowe - Dealer
Great service, sharp and friendly people
Your employees that I come in contact with are courteous and knowledgeable. I like the check-off paper highlighting what was done and what to expect will need attention soon.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Stanley, we are honored to hear that your experience with us has been very efficient! Customer input plays an important part in making our service the best it can be. Your feedback confirms that our goal of providing quality customer service was achieved during your visit. If you need further assistance, then be sure to let us know. Sincerely, Dan Rowe - Dealer
Great Service Representative!
I have really enjoyed working with the service rep. Brenda Lane. She is always ready to explain any concerns I may have and willing to give me answers to my questions. Kudos to Brenda Lane!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Phyllis, thank you for leaving your feedback. We are very happy that we were able to fulfill your needs, and that you enjoyed working with Brenda Lane. At Evergreen Ford Lincoln, our goal is to provide knowledgeable assistance without being pushy. We are glad that we succeeded in this goal with you. Feel free to stop by again anytime you have questions. Sincerely, Dan Rowe - Dealer
Great Service Representative
I have really enjoyed working with the service rep. Brenda Lane. She is always ready to explain any concerns I may have and willing to give me answers to my questions. Kudos to Brenda Lane!
- Customer service —
- Buying process —
- Quality of repair 4.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Phyllis, thank you for leaving your feedback. We are very happy that we were able to fulfill your needs, and that you enjoyed working with Brenda Lane. At Evergreen Ford Lincoln, our goal is to provide knowledgeable assistance without being pushy. We are glad that we succeeded in this goal with you. Feel free to stop by again anytime you have questions. Sincerely, Dan Rowe - Dealer
Great Service Very helpful Very pleasant
Excellent service. Very knowledgeable people. Ready and wiling to help in any way they can - just very glad I am finally back in the area so the Evergreen Maintenance dept. can take care of my vehicle !!!!!!!!!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you so much, Mary for this great review. Each of our team members strive to make our customers feel happy and satisfied with their experience at our dealership. We want our guests to feel like a part of the Evergreen Ford Lincoln family, so I am glad that our team was able to provide you with excellent assistance. If you need anything else, please come back to see us. Take care! Sincerely, Dan Rowe - Dealer
Great service and service dept.
Karl is always such a delight, I have been coming to Evergreen Ford since 2005, this is my 5 car, and wouldn't buy anywhere else!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Jan, your continued business is greatly appreciated and it has been a pleasure to work with you over the years. Karl definitely makes all the effort in the world to provide the best and we appreciate you mentioning his efforts. Be well and let us know if we can ever be of help with your vehicle. Sincerely, Dan Rowe - Dealer