Rodland Toyota

I brought my prius C in to have tail lights checked out. They were not working. The service dept told me all my lights were working and sent me on my way. I get home and check myself - still no tail lights. Come in 2nd time and gave them the 6 reasons tail lights wouldn't be working and wanted it fixed this time. They found a bad bulb and replaced it and showed me a picture of another bulb where the socket was melting. I said that I felt that was a priority as any wir heating hot enough to melt plastic could start a fire. Megan said I should be okay as I didn't drive much. How can I trust these people again. First time they lied to me and said all lights were ok.Tail Lights at night are not optional. Second time wiring running hot enough to melt plastic - fix it sometime as you don't drive much. I would also report that they gaslighted me. I'm trying to explain what was out and they acted like they had no idea what I was talking about. Is this behavior reserved for 75 year old women?

They only sell vehicles with high mark up dealer added worthless "protection packages to the tune of $4-5000. Would not give price quotes ahead of their high pressure showroom tactics. Not interested and we moved on to a reputable honest dealership.

Greatly enjoyed working with Jesus Vasquez at Rodland Toyota of Everett!! This was the most pleasant experience buying a new car we've ever had. Jesus was very helpful and straightforward, and we particularly appreciate the "no surprises" transaction - everything went smoothly and Darci was fantastic with the paperwork. Highly recommend this dealership, and Jesus, and would definitely purchase from them again!!

Greatly enjoyed working with Jesus Vasquez at Rodland Toyota of Everett!! This was the most pleasant experience buying a new car we've ever had. Jesus was very helpful and straightforward, and we particularly appreciate the "no surprises" transaction - everything went smoothly and Darci was fantastic with the paperwork. Highly recommend this dealership and Jesus, and would definitely purchase from them again!!

Recently purchased a new RAV4 (2023) at Rodland and was having a difficult time with the technology on the dashboard screen. A few weeks later visited the dealership to seek help. One of the salesmen, Brandon, kindly took time out of his morning to spend time with me and patiently walk me through the process of connecting to the computer, etc. He was not my salesman and, despite the fact there was nothing in it for him to help me, he gave excellent customer service. He was very knowledgable, patient, and cheerful throughout our interaction. He even took additional time to answer my questions about other aspects of the vehicle. In a world that seems increasingly more focused on, "What's in it for me", it was delightful to meet a young man who's focus was, "How can I help you?" If I ever buy another car here, he will be my sales guy.

Horrible experience buying a used vehicle here as a female identified individual. Avoid preowned sales manager Marcus Krachunis and finance manager Darci Clark at all costs. Sales consultant Robert Dixon was great though, no complaints there - not at all someone to pressure, was professional, knowledgeable and didn't use the manipulation tactics of the other two. Pre owned sales manager Marcus Krachunis is sketchy and dishonest but tries to make it out like he's being totally transparent with you, much like finance person Darci Clark. Marcus and Darci both are very fixated on pressuring you into deals and warranties via scare tactics and other manipulative techniques. For example Darci will say passive aggressive and guilt trippy things like "if my friends and family come here I won't let them leave without this" or show horror story fake photos of tangled up car wires with little relevance to the warranties and add-ons she's pushing you to buy. It's absurd. Only bought my car here because it met the criteria I wanted and because Robert was better to deal with, otherwise I would have definitely walked away at multiple points in the process due to the inappropriate behavior by these two. For example Marcus claimed he could only give me 10,000 for my trade in that was valued via KBB at 14,500 for a trade in. And he claimed the car could only be sent away to be sold at auction, but less than a week later he's reselling it at 18,000 online at his own used car dealership. He also never even looked at the vehicle himself which was weird. And Marcus couldn't give me a straight answer why a car that was same trim level, 1 year newer AND less than half the miles was priced over 2,000 HIGHER than the one I wanted, and was clearly annoyed when I pointed that out repeatedly - he kept being evasive on that. Marcus kept trying to portray himself as a victim caught between a rock and a hard place on pricing. As someone who is in the field of psychology and is well-educated, I felt disgusted by these tactics as I could see many buyers (especially young, low income or female identified folks or even anyone who's never purchased from a dealership) falling prey to these manipulation tactics.

Horrible experience buying a used vehicle here as a female identified individual. Avoid preowned sales manager Marcus Krachunis and finance manager Darci Clark at all costs. Sales consultant Robert Dixon was great though, no complaints there - not at all someone to pressure, was professional, knowledgeable and didn't use the manipulation tactics of the other two. Pre owned sales manager Marcus Krachunis is sketchy and dishonest but tries to make it out like he's being totally transparent with you, much like finance person Darci Clark. Marcus and Darci both are very fixated on pressuring you into deals and warranties via scare tactics and other manipulative techniques. For example Darci will say passive aggressive and guilt trippy things like "if my friends and family come here I won't let them leave without this" or show horror story fake photos of tangled up car wires with little relevance to the warranties and add-ons she's pushing you to buy. It's absurd. Only bought my car here because it met the criteria I wanted and because Robert was better to deal with, otherwise I would have definitely walked away at multiple points in the process due to the inappropriate behavior by these two. For example Marcus claimed he could only give me 10,000 for my trade in that was valued via KBB at 14,500 for a trade in. And he claimed the car could only be sent away to be sold at auction, but less than a week later he's reselling it at 18,000 online at his own used car dealership. He also never even looked at the vehicle himself which was weird. And Marcus couldn't give me a straight answer why a car that was same trim level, 1 year newer AND less than half the miles was priced over 2,000 HIGHER than the one I wanted, and was clearly annoyed when I pointed that out repeatedly - he kept being evasive on that. Marcus kept trying to portray himself as a victim caught between a rock and a hard place on pricing. As someone who is in the field of psychology and is well-educated, I felt disgusted by these tactics as I could see many buyers (especially young, low income or female identified folks or even anyone who's never purchased from a dealership) falling prey to these manipulation tactics.

Service department is terrible, took my 2022 TRD PRO Tacoma in for oil leaks and they left 12 bolts loose, 2 missing, and an electrical plug not plugged in. That includes 2 motor mount bolts finger tight. Do not go there if you want to automobile fixed right. Worst experience ever!!!!

Rodland Toyota is fantastic! Working with Jesus Vazquez was amazing! He listened to our needs and was able to get us into the car of our dreams. We recently started looking at Toyota car dealerships closer to where we lived (Bellevue/Kirkland area) but those dealerships had high dealer markups and made the car buying process uncomfortable. In contrast, Jesus at Rodland Toyota (and his mangers) worked with us and were able to get us a deal we were comfortable and happy with!!! Would highly recommend anyone in the area to make the drive north and visit Rodland Toyota. Outstanding customer service! Thank you!

Really good dealership. I rarely write reviews, but their customer service was excellent. Very prompt with their response and they try to work something out that is beneficial for both the customers and the dealership. Huge shout out to Christina Cross, our sales representative. They had our best interest in mind during the entire process.