Dwayne Lane's Chrysler Dodge Jeep Ram

I bought 2022 Jeep compass latitude on 2022 and these piles buried me in the car with a car I traded in that I only owed 4000 on.. I use to use them to buy all my vehicles at but will never use them again! They suck now since Dwayne passed away.. I knew him and chatted with him lots… you guys are a disgrace to his memory

Now, I don’t normally write a review based on the first interaction with someone; But the interaction i had with one of the mechanics really sent me off the rails. After finding out my transmission had been recalled and the dealership couldn’t get me in until next week, i began making frantic calls to check if anyone around could get me in sooner. The mechanic who picked up the phone (think he said his name was Harris or something?) was an absolute pain to talk to. You know the type, the type who thinks they know everything and anything you need to know before you can even say it. he instantly got annoyed when i asked about my problem, talking to me like i had no clue what i was on about when im literally explaining the EXACT problem. Bro was literally talking over me, asking why i was calling THEM instead of a dealership closer to the one i originally got my car from. As if calling you was my first choice. Instead of just saying, ‘no sorry we don’t have availability for you, im currently booked out until next month”, we had to endure an annoying and pointless conversation as all he could do was and i quote “run codes and have a friendly conversation about what comes up”. No thanks buddy, i can’t think of a worse way to waste my time. Why would we continue to run codes when we already know the problem? I couldn’t tell you. For a Chrysler mechanic he sure doesn’t seem to know a whole lot about them. To anyone who works there reading this that genuinely cares about customer service, keep that guy away from the phone. Hopefully he’s better with cars than he is with people, but he’s probably not. And to anyone reading this that was planning on going here to get your car serviced? You’re better off going somewhere else.

Very friendly and helpful. They made me feel valued as a customer. They went out of there way to ensure I was a satisfied customer, Highly recommended!

I purchased a 2014 Jeep Wrangler from this business in May of 2023. Beginning of 2024 had major engine issues costing me over $5,000 which was conveniently not covered by the warranty that I purchased. Took it in for an oil change a couple months ago and they're telling me I have to pay another $6,000 in repairs. That's $11,000 in repairs in less than 2 years! I maxed out all my credit cards on the last repairs and completely damaged my credit and doing so. I do not have $6,000 for the next set of repairs that they're saying I need. So I'm stuck with a $30,000 Jeep and no way to pay for the next $6,000. I feel completely screwed by this company. Absolutely stressed out!

Great service appointment. They communicated through the whole process and were ready timely. Definitely appreciate the clear communication.

I had a absolute pleasure working with Tuan while buying a new(used) car in mid-November. He is such a down to earth guy; willing to work with me on my wants and wishes. He helped ease all the anxiety going in and was so personable. We talked and hung out during the waiting process on the paperwork, he was so understanding; helped me set up the radio; got the car all washed up! I highly recommend going in and asking to work with him! He won't disappoint you! Kyle which is a manger I believe; he was very nice also and got me to the price I wanted. Darcee is the finance manager. She is great; we had to go back and forth with paper wok due to some stuff. Which I'm sure was annoying; but she was always professional about it and kind! Overall the whole experience was amazing and it all started with Tuan and being such a kind and understanding gentlemen!

I love my 2500 Alex in sales was wonderful! She even helped organize my stuff from my old truck to my new truck! Ask for Alex if you’re looking for a new vehicle. Her attention to detail was amazing!

Bic was great! He was perfectly happy with us going back and forth between two trucks as we couldnt decide which one we wanted.

Service Department always goes above and beyond when I need work done to my vehicles.

Excellent experience. Our contact person was Tuan and he did a wonderful job! Thank you so much.