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Dewey Griffin

Not rated Dealerships need five reviews in the past 24 months before we can display a rating. (78 reviews)
Visit Dewey Griffin
Sales hours: 7:30am to 8:00pm
Service hours: 7:30am to 6:00pm
View all hours
Sales Service
Monday 7:30am–8:00pm 7:30am–6:00pm
Tuesday 7:30am–8:00pm 7:30am–6:00pm
Wednesday 7:30am–8:00pm 7:30am–6:00pm
Thursday 7:30am–8:00pm 7:30am–6:00pm
Friday 7:30am–8:00pm 7:30am–6:00pm
Saturday 9:00am–7:00pm 8:00am–4:30pm
Sunday 11:00am–6:00pm Closed
New (360) 255-5521 (360) 255-5521
Used (360) 746-2488 (360) 746-2488
Service (360) 526-4523 (360) 526-4523

Reviews

Not rated Dealerships need five reviews in the past 24 months before we can display a rating. (78 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews.

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Easiest car purchase ever!

I was trading in my 2010 Forester for a new one and stopped at the dealership to see what the trade-in value would be and to see if there was a new model I liked. I met with Bruce, who I'd been in contact with via the internet. He skillfully determined my needs and wants, and found the perfect car for me. There was no pressure to make a sale, no pressure to choose one car over another, no pressure to make added purchases or upgrades, which was very much appreciated! I went to a movie, drove back to Dewey Griffin after the movie, and my car was ready. I drove it home that day. There were two issues to be resolved and when I returned the next day, they were taken care of in about ten minutes. Easiest. Car. Purchase. Ever,

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Marilyn, Thank you for taking the time to leave us this review. I am very happy to hear that you had such a great experience while purchasing your new Subaru! It's our goal to treat our customers like family and buying a new car should be fun. I will pass along your kind words to Bruce and thank you again for letting us know how we did. Congratulations on your new Subaru!

Just a good deal all around!!

I cannot say enough....so I won't say much........except...if you want a car...excellent salesmanship, great parts department....wonderful finance department....and the best car wash deal around....run to Dewey Griffin for your next car!!!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Ms. Baxter, Thank you so much for this review. It's customers like you that make our efforts at providing the best customer experience available so rewarding! Congratulations on your new car and welcome to the Dewey Griffin Family.

False Advertising

Twice was interested in cars advertised and both times mislead by them. First one a car showed up with fewer miles (40k+) in advertising than real life, ok no big deal we'll keep looking... Next time a price drop in a car we were interested in, go for test drive, show salesman their website with pricing, get back to dealer give deposit so we can come back later in day and finish purchase. Get a call an hour later "oh sorry we can't sell it to you for that, it will be $2k+ more..." One mistake ok, but two back to back? I think their business practice needs a major tune up. We won't be back there.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair
  • Overall facilities 4.0
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did not make a purchase
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Home Run!

We have been customers at Dewey Griffin for many years now. They have always been friendly and helpful. Recently we have had our 2011 Outback in for a routine service and also today they changed a headlight for us without an appointment. I was very impressed and thankful! Mark was our Service Advisor and he always does a great job and looks out for the customers interests!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Brian: Thank you for taking the time to share your positive experience with us. Your feedback helps us to continue to improve our service for our customers. It's customers like you that are the reason we're here. Thank you again for your feedback!

FIRST TIME SUBURU BUYER

We just purchased our first Subaru. We researched it for several months and talked to several dealerships. Dewey Griffin gave us the best deal and Joshua was excellent to work with. Never pressured us once. We decided on a new Forester and are very happy with it.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Congratulations on your first Subaru! We're excited to have you join the Dewey Griffin Subaru family. It's our goal to make sure we provide the best service possible and we look forward to taking care of your automotive needs for years to come. Thank you for letting us know how we did.

Very satisfying car purchasing experience

We recently purchased a new Subaru Forester from Dewey Griffin. The experience was very good in every way. Our salesperson was Joshua and he was excellent. He let us go at our own pace and was never pushy. Everyone was very friendly and there were no negatives. This is our first Subaru and we really like it.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Mr. Crisman, Congratulations on your new Subaru Forester and welcome to the Dewey Griffin Family! Thank you for sharing your experience. We look forward to giving you top notch service for a very long time to come.

Great service department

I have purchased 2 cars from Dewey Griffin and serviced 5 cars there. Everything has gone perfect. Nick, Kevin and mark are great to deal with. Tanya in service is a asset to the store. Sales were easy to deal with and absolutely no problems

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Thank you so much for taking the time to provide some feedback on your service visit. We look forward to having you as a satisfied customer for years to come!

Great Service!

The service staff was amazing and made maintenance a pleasant experience. My car got a carwash and everyone was so nice! The service guy even gave my dog a cookie. Top notch. I won't go anywhere else from now on.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Gordon, Thank you so much for taking the time to review us. We appreciate your feedback and your business. Welcome to the Dewey Griffin family!

Good experience

This is the fourth vehicle we have purchased from Dewey Griffin. None are regretted

Rating breakdown (out of 5):
  • Customer service 4.0
  • Buying process 4.0
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

RFK: Thank you so much for taking the time to review our dealership and share feedback about your experience. We're glad you're part of the Dewey Griffin family!

Poor Service

Was in for a diagnosis for my truck and was told that the problem had been found and that they could fix it by the next day. Told the service technician to go ahead and repair it. Drive it home without any issues. Next day the problem starts again. So i call back and the were generous enough to do a complementary diagnosis (which is only fair since i was told it was already one thing and that it had been fixed). Get the diagnosis and apparently it is now something completely different. I thought a diagnosis was so that you could find the problem and fix it. It souldnt be trial and error. The service tech. that had been helping me through this if you can call it that was Nick. He seemed helpful at first until i had questions and asked why it was now this after it had supposedly been fixed. I guess im not supposed to be curious because it seemed to upset him that i was asking these things. He could only give me one answer and the answer was that something else needed to be fixed and kept repeating himself. I later had to call the Service manager to get an understanding of what was wrong. I was also quoted about $150 dollars more than Bellingham Automotive for the same fix. Apparently it is more expensive for the same part here and takes an hour longer. Will not return for service and would recommend anyone else to do the same. Thats if you dont want to get the run around.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process 1.0
  • Quality of repair 1.0
  • Overall facilities 3.0
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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