Capitol City Honda

On 11/21/25, Friday, 830PM PST, my vehicle experienced a catastrophic engine failure while I was driving on the highway. I was able to get my vehicle towed to Capital City Honda the following day. When I arrived, I let a sales advisor know I'll need a loaner as my vehicle is completely un-drivable. The advisor talks with the service manager (Derek Gustafson) and says they can't accommodate a loaner for me and I won't be able to give me a loaner until Monday. He was giving ridiculous reasons like "if you had made an appointment, we could accommodate a loaner on the weekend". How do I make an appointment for a catastrophic engine failure? This is new vehicle (2024, less than 20k miles), that should not be having any failures like this. Providing alternative transportation when the vehicle requires repairs is part of the warranty, so they were essentially refusing to uphold their contractural agreement. I had to argue with this guy for 15 minutes before asking to speak directly to the service manager. Suddenly, he was able to get me a loaner. While filling out the paperwork for the loaner, the sales manager (Jeff Lohr) comes in and asks me about what happened with the car. I explain that I was driving and the check engine light came on and the engine started shuddering. He then he implies that this could be cause by "bad fuel" I put in the car and that if that's the case, it won't be covered under the warranty. Let's remember, this guy is a sales manager, not a mechanic, and no one has even looked at my vehicle yet or scanned the codes it was throwing. The audacity of this guy to suggest that a brand new vehicle malfunctioning was anyone's fault but Honda is mind-blowing to me. I will add that I had just recently had the car serviced two weeks prior at this exact location. This Honda dealer is the only dealer I've come across that won't do the standard, included maintenance on the car unless the Maintenance MInder light is on. Personally I do the maintenance every 6 months as 6 months has always been the standard and I haven't had any other issues with other Honda dealers in this regard. (I've been to 3 other Honda dealers in the PNW). This dealer ALWAYS gives me a hard time and says they're not going to do it unless the oil life is at 15%. Today, 2 week later, I just got my car back after being repaired for a major engine failure in which they had to replace the entire engine assembly on warranty. The ONLY person at this dealership who is not a complete jerk is Cody, my technician. He was so patient and answered all my questions about this major repair and never once talked down to me. Aside from Cody, everyone else at this dealership is so rude. I cannot believe how absolutely terrible the customer service is here. It has completely turned me off of ever buying a Honda in the future. Save yourself a major headache and go to the Tacoma dealership. I've had a much better experience there.

On 11/21/25, Friday, 830PM PST, my vehicle experienced a catastrophic engine failure while I was driving on the highway. I was able to get my vehicle towed to Capital City Honda the following day. When I arrived, I let a sales advisor know I'll need a loaner as my vehicle is completely un-drivable. The advisor talks with the service manager (Derek Gustafson) and says they can't accommodate a loaner for me and I won't be able to give me a loaner until Monday. He was giving ridiculous reasons like "if you had made an appointment, we could accommodate a loaner on the weekend". How do I make an appointment for a catastrophic engine failure? This is new vehicle (2024, less than 20k miles), that should not be having any failures like this. Providing alternative transportation when the vehicle requires repairs is part of the warranty, so they were essentially refusing to uphold their contractural agreement. I had to argue with this guy for 15 minutes before asking to speak directly to the service manager. Suddenly, he was able to get me a loaner. While filling out the paperwork for the loaner, the sales manager (Jeff Lohr) comes in and asks me about what happened with the car. I explain that I was driving and the check engine light came on and the engine started shuddering. He then he implies that this could be cause by "bad fuel" I put in the car and that if that's the case, it won't be covered under the warranty. Let's remember, this guy is a sales manager, not a mechanic, and no one has even looked at my vehicle yet or scanned the codes it was throwing. The audacity of this guy to suggest that a brand new vehicle malfunctioning was anyone's fault but Honda is mind-blowing to me. I will add that I had just recently had the car serviced two weeks prior at this exact location. This Honda dealer is the only dealer I've come across that won't do the standard, included maintenance on the car unless the Maintenance MInder light is on. Personally I do the maintenance every 6 months as 6 months has always been the standard and I haven't had any other issues with other Honda dealers in this regard. (I've been to 3 other Honda dealers in the PNW). This dealer ALWAYS gives me a hard time and says they're not going to do it unless the oil life is at 15%. Today, 2 week later, I just got my car back after being repaired for a major engine failure in which they had to replace the entire engine assembly on warranty. The ONLY person at this dealership who is not a complete jerk is Cody, my technician. He was so patient and answered all my questions about this major repair and never once talked down to me. Aside from Cody, everyone else at this dealership is so rude. I cannot believe how absolutely terrible the customer service is here. It has completely turned me off of ever buying a Honda in the future. Save yourself a major headache and go to the Tacoma dealership. I've had a much better experience there.

Darren Berschauer and his team are absolute professionals. Thank you so much for all your help!

Horrible experience today on the lot. Let’s say, if you are dressed casually, you WILL be sized up and likely ignored here. Walked onto the lot ready to buy a car today, the salesman (didn’t get his name, that’s how rude he was), asked us if we needed help, we did and upon asking about a car “he says oh no, you don’t want that, that’s the high end”!!!!!! Wow!! Yep, it’s the high end but I certainly MAY have wanted it and could have afforded it. After asking about a test drive, I kid you not, he walked away to check on another customer….. wow! Needless to say, my husband and I walked away, went to the li dealership right across the street and was helped by a great salesman Ty and have a new car today! Thanks Honda for sizing me up, my dollar and check still cash. You literally had 4 of the exact car I wanted on the lot and a slaw was missed today! I would 0/10 recommend this lot…. I suggest, go to Tacoma, your money isn’t wanted here !

Serviced my car correctly and efficiently, explaining thi hs first. 15 point inspection checklist is excellent and thorough.

Ashley is actually a 10 star!! She is a huge asset to Honda. Extremely knowledgeable and knows her cars. She doesn’t go the extra mile she goes the extra hundred! Unbelievable salesperson! They should clone her she’s one in a million!

Had the A1 service done at the express area (on 3-26-2024) - After the truck pulled out and I noted that there was not witness marks on the rims or lug nuts. I asked if the tires were rotated, and they said yes- I told them that there was no witness marks were visible on rims or lug nuts. Honda Rep said the paper work says the tires were rotated. When bill was ready it included the $19-dollar charge for the (rotation of tires). I asked to speak with tech who performed service to see how they could have rotated the tires without removing the lug nuts. - they finally said they did not rotate the tires and corrected the bill. I wonder how many others got charged for work not performed.

Our experiences at this dealership over the past 12 years have all been very good. From the sales staff to the quick lube, to the service department, we've always received great customer service. Want to acknowledge Aaron Taylor and Jesse Beltran in the service department for their outstanding customer service.

Abe was amazing in every step of our buying process. He was patient and gave us room to discuss what we wanted. There was never any pressure or anything to make us feel uncomfortable. Everyone at the dealership seemed to care and was so helpful and kind. We really appreciate everyone's assistance. Abe and Jeff particularly gave top level customer service and we're so appreciative to them. We plan to go to this dealership for any future assistance.

I purchased a vehicle that had some issues they did not know about but they are trying to make it right.