Younger Toyota

I originally purchased a car from Younger toyota in 2010, and being happy with my purchase decided to pay them a return visit and trade in my Corolla and trade up to a 2014.5 Camry. I dealt with Louis Lee, along with sales manager Stafford Horetz. I spoke with Stafford on the phone before making the trip up to Hagerstown, as I'm not local, and had asked if he felt we could get to the payment per month I was looking for, his reply was that he was very comfortable achieving that payment range. So I made the trip up, and met with Louis Lee, after discussing my desired payment per month, we worked to get to a number I was comfortable with. The numbers they came back with were considerably higher then I was looking to pay, and I was a bit shocked this is what they considered to be in the range I had previously discussed. After my third offer came back, hand written on one of their payment worksheets, I felt this was just a bit too much out of my price range still, so I thanked him for his time and left. After thinking the numbers over later that evening, and into the next day, and discussing with coworkers, I decided that the offer was a bit more then I was comfortable with, but I was going to take the offer, as I was interested in the car. So I called and left a voicemail that was returned later that night by Louis Lee, and I told him I was willing to take the last offer that was given to me the day before. We scheduled for me to go up the next day to drive the car, and finalize everything. When I got there the following day, I was very excited and took my new car for a test drive. We then went in to discuss financials and get all the paperwork taken care of. The offer that was given to me, was not the last offer I had recieved 2 days prior, but one of the earlier higher offers. I commented to Louis Lee that this was not the last offer I had recieved, I wanted the last offer I had been given. He proceeded to tell me that this was the last offer, and I said no, the last offer I was given was a hand written offer of $--- per month, this is not it. Louis Lee then asked me if I was accusing him of lying about the last offer I was given, and I said no, but I know this is not the last offer I was given. He went to bring Stafford Horetz over, who greeted me and sat down at the desk across from me in Louis Lee's seat. Mean while, Louis Lee began yelling at me and creating quite a scene, saying that I was calling him a liar, and I could cost him his job, he carried on behind me for a few minutes while I tried to talk to Stafford Horetz, asking about the last offer I had been given 2 days earlier. Finally Louis Lee stormed off, out of the building away from me. It was very disappointing to be spoken to in that manner, and to have a sales manager sit there next to me and allow it to happen, with no repercussions. I tried to remain focused on asking why I was not being given the last hand written offer I was given 2 days prior, and Stafford replied that they do not normally given hand written offers, they do them in the computer and print out worksheets. I told him I felt it was strange that I received a hand written offer, but I didn't know it was not customary, so I didn't question it. Stafford told me that they had no record of the last offer I said I was given in the computer. He then proceeded to tell me, that even if he had given me the offer of $--- they would not have honored it. I repeated asked for the offer I had been given 2 days earlier, and Stafford told me the lowest they could go would be $---, a few dollars less then what I was told when I got there that day. This offer was given to me, sitting at the salesmans desk, no written offer was given, and nothing was put into the computer to get a worksheet, as they claimed must be done every time. At this point I felt very uncomfortable making any kind of a deal, and felt I should leave as I was very upset about the treatment I had receieved. Younger Toyota treated me with such disrespect, made me out to feel like a complete fool and humiliated me. No one deserves to be treated this way, for any reason. I was a happy to return customer, now I am looking to find somewhere else to trade my car in, I do not feel comfortable returning to this dealership for any reason at this point. I did call Dave Carroll, the General Manager, to file a complaint the next day, and I spoke with him and relayed what had happened in the previous days. He responed that this was not customary, but he would have to investigate, and find out what happened, and would give me a call back later that evening. It is now 3 days later, and I have yet to hear a response from him. My Review for Dave Carroll Specifically: (Originally posted separately) 3 STARS (Updated) I called Dave Carroll in regards to a very poor customer service issue I recieved from one of his sales staff, explained the situation, and he told me this was not customary, but he would have to investigate further, and he would call me back later that evening. That was on a Friday, it is now Monday and I still have not received a call back. I told him I was very upset with the treatment I received, and I no longer feel comfortable coming to his dealership, for sales or service. This is a big inconvenience, as regular oil changes and 21 point inspections are covered under the Younger for life program. I now feel forced to trade my car in at another dealership, or pay to have it serviced somewhere else. His reply was simply, I can understand that. No attempt to smooth things over, or try and make things right in any way. This made me feel very unappreciated as a customer. I do not feel Younger Toyota knows how to treat their female customers with respect. After posting my review on dealerrater.com, and a second phone call placed, I did receive a call back from Dave Carroll. After a few phone calls, I was able to get the issue resolved of buying the car I wanted (which I was only able to find available at this dealership). This was not done at the original hand written offer I was given, but it was close. I would not say I feel like a #1 customer at this point, but Dave Carroll did do what was needed to be done to satisfy me to the point of getting me the car I wanted close to the price point I was offered. Overall after all is said and done, I would say I received mediocre customer service, considering it should have been excellant from the very beginning when I walked in the door, not after placing multiple phone calls, and poor ratings posted regarding the dealership. I would definitely recommend any dealings with this dealership be handled carefully, and all offers be computer printed and taken with you, do not assume that they will honor previous offers. They did have a decent price offer I will give them that, but PROCEED WITH CAUTION!

5 stars in all areas! My earlier review somehow lost that piece of the review. If you need a new car, go see Mara Myers for sure!

At 25,000 miles my 50,000 mile warranty tires were reported to me as needing replaced at MY cost, at 30,000 miles I had a ding removed from my door, they removed the ding AND the paint. No touch up paint or seal, now I have a quarter sized rust spot growing on my door with no offer to repair. They change the oil only every 10,000 miles although the synthetic oil manufacturers say you can go as much as 7,000 miles. I had a slow leak in my right front tire, they said they can replace my tires, when I said I only wanted it fixed they said I denied service. This is a travesty especially after paying more than $2000 for additional warranties. If you d not spend money in the service area they don't want your business.

I am giving Herb Ray a 5-star rating. He was very friendly & knowledgeable. He went above and beyond his call of duty. I am very satisfied with my new Highlander. Herb went into great detail explaining all the features to me.

I was going out of town and needed tires and had forgotten my odd size might make it difficult to get at the last minute. Patrick had my tires on the lot within two hours and the price was very competitive with the discount tire marts. Within hours I was out the door and on the road with a set of 4 new tires. You Rock Patrick!

Well, there's some good news and some bad news. First, the GOOD NEWS: I emailed my salesman and the general manager yesterday about my dissatisfaction regarding the extra key and fob. I received a call from the salesman this morning stating that he had talked to his manager and that they would give me a new key and fob for $50 and change which is approximately a $100 savings. I felt this was a great compromise and went over this afternoon to get my new key and fob, and I'm very thankful to Stefan for taking care of this for me. Now, the BAD NEWS: While I was waiting for my new key and fob, I took a walk around the lot to kill time. Much to my surprise, I found my old 2001 Tacoma SR5 extended cab that I had traded in for my new truck on the lot. When I bought my new truck, I had asked $5000 for trade-in, but I was told that they would only give me $4000 because their mechanic said the clutch was starting to slip and that because it had 187,000 miles they would likely wholesale it (i.e., sell it at auction). I was further shocked and sickened when I saw that they had it listed for $10,900 AND they had a limited warranty on the engine and drive train!! THEY HAD MARKED IT UP $6,900.00 after they lied (or were less than truthful) and told me it was only worth $4000 and that they would wholesale it. The other 2011 Tacoma short bed I traded in had been marked up about $4,000 which is reasonable. Now, I completely understand that they're a business and are trying to make money, but I feel as though I was swindled when it comes to the trade-in on my 2001 Tacoma. Perhaps this is a common practice in the auto sales industry. Whatever the case, I feel as though I got shafted on the price of my "new" 2011 Tacoma long bed to the tune of about $1500 - $2000 on trade-in. I still think this dealership is a good one, but beware that you will need to do your research and stick to your guns on your requested trade-in amounts with them. Otherwise, you may go back in a week or two and find your trade-in marked up for a ridiculous amount after you've been talked down on what you wanted.

Mara Myers and Younger Motor Cars made my car buying experience pleasant, stress free and timely. Mara knew the inventory well, listened to my needs and stayed focused on what was best for me. It was evident that the management style at Younger Motor Cars trusts their salespeople to assist the client with confidence. My entire experience was more than I could have hoped for. Younger Motor Cars and Lara Myers, thank you for putting me into a new Toyota at a good price! I love my new car and the experience! I would highly recommend you to anyone looking for a new car!

Making an appointment online is so convenient! Getting there from here is the only unpleasant part. After a drive that was supposed to be 1 1/2 hours but turned out to be over 2 hours because of traffic delays from road work and accidents, it was nice to be greeted and treated courteously by the Younger staff--no mention that I was a little late. I enjoyed the use of wi-fi and the provision of coffee and a wrap for my lunch as I waited. I was given a clear explanation--verbally and in writing--of what was done and what needed to be done. I wish Younger would open a branch in my town! Meanwhile, I'm willing to take to the road to receive the professional service at which Younger excels.

All was great!! We would recommend you guys to all our friends and family. The service department was also wonderful installing the new running boards to our truck. Thanks again guys!

My Experience at younger toyota was great I purchased a new tacoma, they we not pushy and were very honest, this was my first time buying a new vehicle and they worked with me to get a good monthy payment and explained every detail on the process and even gave me some helpful hints, overall I am very pleased with my experience at younger toyota and when ready for another new vehicle I will check with back with them first.