Reviews
Infinity of Bellevue offers a beautiful showroom and
Infinity of Bellevue offers a beautiful showroom and lounge area. The salesmen are very knowledgeable and friendly without going overboard. I would return to them to buy a car again.
Infinity of Bellevue offers a beautiful showroom and
Infinity of Bellevue offers a beautiful showroom and lounge area. The salesmen are very knowledgeable and friendly without going overboard. I would return to them to buy a car again.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
I must say I was initially skeptical about buying a used
I must say I was initially skeptical about buying a used Subaru Outback from an Infinity dealership instead of one of the Subaru dealerships in the area. They had the exact vehicle I was looking for though in the color my wife and I wanted with low miles and a decent price. Dillon was very patient while I spent a considerable amount of time going through the whole vehicle looking over every detail including crawling around underneath the car. I didn't even sit in the driver's seat until I had done my full exterior inspection. I found a few minor scratches to the paint and lower plastic trim on one side but this was expected for a 7yr old vehicle and I was okay with it since the price was right and it seemed to be mechanically sound. During the test ride I put it through the paces with some not so gentle acceleration, cornering and braking including my emergency “slam on the brakes" @40mph test that I warned Dillon about in advance. He was very calm about it all. It probably helped that I shared my previous track days experience before the test ride so he knew I had experience driving a vehicle near its limits. I could find no issues with it mechanically so it was off to discuss the total price once we got back to the showroom. Dillon did a great job explaining the total cost with tax, licensing, etc and explained they had financing options even though I had initially planned to use my own credit union to finance the purchase. Bobby, his sales manager, was extremely helpful and got me an even lower interest rate with a lender that I was already using for my primary checking/banking and threw in a couple of extras on top of that that I was not expecting because he wanted me to be a happy customer which I was extremely impressed with. I then explained my challenge getting the vehicle home and Bobby offered to help get it to downtown Seattle where I could more easily get it home since I'm a ferry ride from the city. I could not be happier with my purchase and the customer service I received from both Dillon and Bobby at Infinity of Bellevue.
I must say I was initially skeptical about buying a used
I must say I was initially skeptical about buying a used Subaru Outback from an Infinity dealership instead of one of the Subaru dealerships in the area. They had the exact vehicle I was looking for though in the color my wife and I wanted with low miles and a decent price. Dillon was very patient while I spent a considerable amount of time going through the whole vehicle looking over every detail including crawling around underneath the car. I didn't even sit in the driver's seat until I had done my full exterior inspection. I found a few minor scratches to the paint and lower plastic trim on one side but this was expected for a 7yr old vehicle and I was okay with it since the price was right and it seemed to be mechanically sound. During the test ride I put it through the paces with some not so gentle acceleration, cornering and braking including my emergency “slam on the brakes" @40mph test that I warned Dillon about in advance. He was very calm about it all. It probably helped that I shared my previous track days experience before the test ride so he knew I had experience driving a vehicle near its limits. I could find no issues with it mechanically so it was off to discuss the total price once we got back to the showroom. Dillon did a great job explaining the total cost with tax, licensing, etc and explained they had financing options even though I had initially planned to use my own credit union to finance the purchase. Bobby, his sales manager, was extremely helpful and got me an even lower interest rate with a lender that I was already using for my primary checking/banking and threw in a couple of extras on top of that that I was not expecting because he wanted me to be a happy customer which I was extremely impressed with. I then explained my challenge getting the vehicle home and Bobby offered to help get it to downtown Seattle where I could more easily get it home since I'm a ferry ride from the city. I could not be happier with my purchase and the customer service I received from both Dillon and Bobby at Infinity of Bellevue.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Hi Chris, Thank you for taking the time to share such a thoughtful and detailed review — and for the 5-star rating! We truly appreciate your trust in choosing INFINITI of Bellevue, especially when purchasing a Subaru from our dealership rather than a Subaru-specific store. It’s great to hear that the vehicle met all your expectations in terms of condition, color, and value. We’re so glad Dillon’s patience and professionalism made your thorough inspection and test drive experience comfortable, and it’s fantastic to know Bobby was able to find you an even better financing option than expected — plus go the extra mile (literally!) to assist with getting the car to Seattle. Our goal is to make sure every customer feels supported, informed, and taken care of throughout their entire journey with us. Knowing that we achieved that for you means a lot to our entire team. If you have any questions or concerns, please do not hesitate to reach out to me. We're committed to providing the best possible customer service. Erica Lin Client Loyalty Manager Direct: 425-605-1375 Email: erica@infinitiofbellevue.com
I needed a car and Darren got me in one for a reasonable
I needed a car and Darren got me in one for a reasonable price. Very pleasant to deal with and no smarmy "used car salesman" vibes. AAA+++
I needed a car and Darren got me in one for a reasonable
I needed a car and Darren got me in one for a reasonable price. Very pleasant to deal with and no smarmy "used car salesman" vibes. AAA+++
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a used car
Thank you so much for your kind words! We’re thrilled that Darren was able to help you find a car at a reasonable price without any of the usual “used car salesman” vibes. It’s great to hear you had a pleasant experience with us. We truly appreciate your AAA+++ rating and look forward to serving you again! If you have any questions or concerns, please don’t hesitate to reach out to me. We're committed to providing the best possible customer service. Erica Lin Client Loyalty Manager Direct: 425-605-1375 Email: erica@infinitiofbellevue.com
I can’t say enough I received the white glove treatment
I can’t say enough I received the white glove treatment by Darren Simsek and all of the other Infiniti employees Darren was very patient with my indecisiveness. I expressed my needs and he made it happen. I’m in the customer service industry and I know how what 5 star treatment is . Thank you again for my beautiful new QX60 lux. I couldn’t be happier Sincerely , Joseph Penny
I can’t say enough I received the white glove treatment
I can’t say enough I received the white glove treatment by Darren Simsek and all of the other Infiniti employees Darren was very patient with my indecisiveness. I expressed my needs and he made it happen. I’m in the customer service industry and I know how what 5 star treatment is . Thank you again for my beautiful new QX60 lux. I couldn’t be happier Sincerely , Joseph Penny
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
hank you so much, Joseph, for your heartfelt 5-star review! We’re thrilled to hear you received the “white glove treatment” from Darren and our entire Infiniti team. Darren’s patience and dedication truly shine, and it’s fantastic to know he helped you find the perfect QX60 Lux that meets your needs. Your background in customer service makes your praise especially meaningful to us! Enjoy your beautiful new QX60 Lux, and please don’t hesitate to reach out if you need anything at all. If you have any questions or concerns, I’m always here to help. Erica Lin Client Loyalty Manager Direct: 425-605-1375 Email: erica@infinitiofbellevue.com
Corbin in the Parts Dept.
Corbin in the Parts Dept. went above and beyond to help me find a $3 clip. Not a big sale, but he spent the time nevertheless and really helped me out. Thanks Corbin!
Corbin in the Parts Dept.
Corbin in the Parts Dept. went above and beyond to help me find a $3 clip. Not a big sale, but he spent the time nevertheless and really helped me out. Thanks Corbin!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did not make a purchase
Thank you for sharing your experience! We’re so glad Corbin in our Parts Department was able to go above and beyond to help you find that $3 clip. No matter the size of the sale, we’re committed to providing outstanding service and making sure our customers get exactly what they need. We’ll be sure to pass along your thanks to Corbin! If you have any questions or concerns, please don’t hesitate to reach out to me. We're committed to providing the best possible customer service. Erica Lin Client Loyalty Manager Direct: 425-605-1375 Email: erica@infinitiofbellevue.com
We live in Spokane and had purchased our Infiniti QX60 in
We live in Spokane and had purchased our Infiniti QX60 in Idaho. When we needed help sourcing two specific items that we couldn’t find locally, we reached out to Matt on two separate occasions—once for each item. Both times, he was incredibly helpful and knowledgeable. He had exactly what we needed and shipped everything out the same day we spoke. Matt made the whole process seamless, clearly explaining everything and making sure all our questions were answered. Truly excellent service!
We live in Spokane and had purchased our Infiniti QX60 in
We live in Spokane and had purchased our Infiniti QX60 in Idaho. When we needed help sourcing two specific items that we couldn’t find locally, we reached out to Matt on two separate occasions—once for each item. Both times, he was incredibly helpful and knowledgeable. He had exactly what we needed and shipped everything out the same day we spoke. Matt made the whole process seamless, clearly explaining everything and making sure all our questions were answered. Truly excellent service!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Wow—thank you so much for not just one, but two incredibly thoughtful reviews Sandi! It truly means the world to us that you took the time to recognize us! Matt was so happy to read your message—it absolutely made his day. We’re both really glad we could help and make things smooth and stress-free for you. It’s always a pleasure to work with clients like you who take the extra step to show appreciation. If there’s ever anything more we can do for you, please don’t hesitate to reach out. We’re always here to help and look forward to assisting you again in the future! Warmest regards, Erica Lin Client Loyalty Manager Direct: 425-605-1375 Email: erica@infinitiofbellevue.com
Although we live in Spokane, we purchased our Infiniti
Although we live in Spokane, we purchased our Infiniti QX60 in Idaho and had a few follow-up questions that required administrative support. Erica stepped in and was truly outstanding. From the start, she was professional, responsive, and made everything feel effortless. She clearly explained each step and connected us with the right person to resolve our concerns. Her efficiency and warm, friendly approach made the entire process seamless and stress-free. We’re incredibly grateful for Erica’s help and would be happy to work with her again in the future!
Although we live in Spokane, we purchased our Infiniti
Although we live in Spokane, we purchased our Infiniti QX60 in Idaho and had a few follow-up questions that required administrative support. Erica stepped in and was truly outstanding. From the start, she was professional, responsive, and made everything feel effortless. She clearly explained each step and connected us with the right person to resolve our concerns. Her efficiency and warm, friendly approach made the entire process seamless and stress-free. We’re incredibly grateful for Erica’s help and would be happy to work with her again in the future!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you so much for your kind words Sandi! It truly means a lot to hear this, especially knowing you took the time to share your experience from across the state. I’m so glad I could help make things easier for you and that everything got resolved smoothly. Clients like you make what I do so rewarding, and your appreciation genuinely brightened my day. Please don’t hesitate to reach out if there’s ever anything else I can assist with—I’d be more than happy to help again anytime. Warmest regards, Erica Lin Client Loyalty Manager Direct: 425-605-1375 Email: erica@infinitiofbellevue.com
Happily we recently purchased a used 2024 Toyota 4runner
Happily we recently purchased a used 2024 Toyota 4runner at Inifiniti of Bellevue. It had many scrathes in various places on the body. Derek indicated that all but a couple could be buffed out. The others would need touch up paint. We were amazed at how beautiful it looked when we picked it up! They did a fantastic job!!! We are so pleased!!!
Happily we recently purchased a used 2024 Toyota 4runner
Happily we recently purchased a used 2024 Toyota 4runner at Inifiniti of Bellevue. It had many scrathes in various places on the body. Derek indicated that all but a couple could be buffed out. The others would need touch up paint. We were amazed at how beautiful it looked when we picked it up! They did a fantastic job!!! We are so pleased!!!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Thank you so much for your thoughtful review and congratulations on your recent purchase Carol! We’re thrilled to hear that you’re happy with your 2024 Toyota 4Runner and that Derek and our team delivered on their promise to make it shine. It’s always our goal to exceed expectations, and we’re so pleased to know you’re satisfied with the results. If you have any questions or concerns, please do not hesitate to reach out to me. We're committed to providing the best possible customer service. Warm regards, Erica Lin Client Loyalty Manager Direct: 425-605-1375 Email: erica@infinitiofbellevue.com
I recently purchased a 2016 Toyota RAV4 SE from Infiniti
I recently purchased a 2016 Toyota RAV4 SE from Infiniti of Bellevue, and I couldn’t be more satisfied with the experience. From the moment I arrived for the test drive, the team was friendly, professional, and efficient. The entire process, from test driving the vehicle to completing the paperwork, took only about 45 minutes, which made for a quick and seamless transaction. Bobby Justice, Demetri Llias, Sean Kiani and the rest of the staff were extremely helpful, and I appreciated how smoothly everything went. If you’re looking for a dealership that values customer service and provides a hassle-free buying experience, I would highly recommend Infiniti of Bellevue!
I recently purchased a 2016 Toyota RAV4 SE from Infiniti
I recently purchased a 2016 Toyota RAV4 SE from Infiniti of Bellevue, and I couldn’t be more satisfied with the experience. From the moment I arrived for the test drive, the team was friendly, professional, and efficient. The entire process, from test driving the vehicle to completing the paperwork, took only about 45 minutes, which made for a quick and seamless transaction. Bobby Justice, Demetri Llias, Sean Kiani and the rest of the staff were extremely helpful, and I appreciated how smoothly everything went. If you’re looking for a dealership that values customer service and provides a hassle-free buying experience, I would highly recommend Infiniti of Bellevue!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Monir, congratulations to you! We appreciate your kind words regarding your recent experience at Infiniti of Bellevue! Your satisfaction means the world to us, and we're thrilled to hear that Bobby, Demetri, Sean, and the rest of our team could make your car buying process quick and seamless. Thank you so much for recommending us, we are very grateful. If you have any questions or concerns that arise please do not hesitate to reach out to me. We're committed to providing the best possible customer service. Erica Lin Client Loyalty Manager Direct: 425-605-1375 Email: erica@infinitiofbellevue.com
Really pathetic customer service.
Really pathetic customer service. Unexpected of Infniiti dealerships. Callous, rude, unprofessional, uncaring attiture from service team. Would not recommend. Take your business elsewhere, otherwise you will regret it.
Really pathetic customer service.
Really pathetic customer service. Unexpected of Infniiti dealerships. Callous, rude, unprofessional, uncaring attiture from service team. Would not recommend. Take your business elsewhere, otherwise you will regret it.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Thank you very much for taking the time to leave your feedback Amir. We want to sincerely apologize about your recent service experience. When you get the free time, please reach out to our service manager Janell so we can gather more details about what happened her direct line is 425-605-1369. Thank you again for feedback Amir it is invaluable to us, we value you and your business.